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Work Background
Liquid Intelligent Technologies ZimbabweNational Account Manager
Mar. 2023Harare, Zimbabwe• Engaged with potential customers to understand their IT needs and advised on the best business solutions. • Managed customer relationships by generating leads, qualifying them, and converting them into opportunities within the Salesforce CRM system. • Tracked projects using Pipedrive and Simplex. • Provided after-sales service to ensure customer satisfaction. • Handled sales administration by preparing proposals and quotations, processing orders, and tracking customer projects. • Actively sought new sales opportunities, contributing to over 20% revenue growth. • Ensured timely delivery of successful customer solutions. • Established and maintained profitable, long-lasting relationships with customers and partners. • Reduced churn to less than 5%, which helped maintain client retention of at least 95% through managing a high-value retail. • Collaborated with cross-functional teams, which improved Net Promoter Score to over 50% in the respective OPCO.
Fintech-GroupKey Account Manager
Apr. 2016 - Mar. 2023Harare, Zimbabwe• Handled after-sales services including customer feedback, cross-sold, and upsold. • Supported customer service inquiries and technical requests. • Managed tickets and coordinated resources for customer cases. • Tracked the entire customer journey by nurturing customer relations. • Collaborated with third party entities, building partner relationships. • Utilized and tracked Microsoft Project Management system. • Strategized organizational goals and planning. • Presented on IT solutions to stakeholders and negotiated contracts. • Expanded territories to new markets. • Developed metrics, established performance measures, and utilized Microsoft Power BI for insights. • Prepared financial and technical proposals. • Cold-called prospects to market the brand and services.
Fintech-GroupMicrosoft Sales Intern
Feb. 2015 - Mar. 2016Harare, Zimbabwe• Utilized CRM systems in selling Microsoft licenses and services daily. • Delivered presentations on Microsoft solutions and licenses. • Prepared quotations. • Visited customers to establish business relationships. • Conducted e-marketing by sending out marketing campaigns to prospects and existing customers. • Made cold calls to generate new sales leads. • Provided customer service by assisting customers with inquiries.
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