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Work Background
Kiu System SolutionsApplication Support Analyst
Jun. 2021Buenos Aires Province, Argentina
KIU System SolutionsProduct Owner
May. 2019 - Jun. 2021Buenos Aires, Provincia de Buenos Aires, Argentina- Responsible for ensuring that the business's products are of the utmost quality.
- Monitors the product and ensures that it is in compliance with local and international quality standards.
- Works collaboratively with key project team members in defining product requirements, designing functional solutions for the product, identifying and resolving project issues, as well as ensuring the solutions are formulated to meet requirements.
- Works closely with QA, Helpdesk, Design and Data Engineering departments in order to develop core data sets that promote accurate product analyses.
- Points out new product opportunities and presents reports that are meant to increase an overall understanding of key product metrics.
- Defines stories and prioritizes the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
- Be available to the development team at all times to answer any questions team members have regarding the customer’s needs and the customer’s views of how the team is implementing a product feature.
KIU System SolutionsProduct Analyst
Apr. 2016 - Apr. 2019Buenos Aires- Perform market research and analyze market data, identifying consumer behaviours and trends. - Make recommendations and provide launch strategies based on their analyses to increase firm profitability. - Monitor product performance and recommend alterations to meet sales forecasts.
- Utilize data analysis software to research market trends.
- Create reports about the performance of a given product, and suggest possible improvements.
- Interview existing customers and/or potential users to get their feedback.
- Study the competition to see what is already on the market, and what upgrades can be introduced to create a better or more useful product.
Lufthansa SystemsLeader Operations Service Desk
Jan. 2012 - Mar. 2016Buenos AiresManage a diverse workforce in the organization to ensure efficient day-to-day operations. Implement processes and programs, ensure helpful services for customers, and oversee maintenance of buildings, machinery and equipment. Help senior managers solve challenges that might affect production or service delivery to customers.
Create a budget for the team’s operation, and supervising data entry, payroll and grant report entry.
Strives to improve organizational effectiveness by showing exemplary leadership and maintaining the organization’s financial activities.
Make tangible contributions to the advancement of organizational goals and practices by developing work schedule and ensuring that members of staff adhere to it for successful implementation.
Deliver customer service by supervising customer related activities of staff, and ensuring that customers are treated in a professional manner.
Help the company in recruiting good and qualified staff with huge knowledge about the company’s business in order to build a competent and strong workforce for the organization as this can affect productivity.
Responsible for staff welfare by providing all their needs, and ensuring a conducive work environment for enhanced production and delivery.
Good understanding of the needs of each staff working under them and communicate these needs to management to ensure that all required items are provided for to ensure successful operations.
Evaluate every aspect of work done by the operations team and certifies productions before they are taken for use by clients to avoid complaints.
Handle issues relating to logistics in the department, keeps records of production equipment, and gives detailed account to management.
Lufthansa SystemsProcess Responsible
Jul. 2008 - May. 2012Accountable for designing an effective and efficient process, using the right people and financial and technical resources to run the process, and delivering quality outcomes as required within the organization.
Responsible for the end-to-end execution of the process and has operational control, facilitates the daily activities, and provides insight into where improvement is needed to enhance performance
Lufthansa SystemsSales Specialist & Pricing Instructor
Aug. 2007 - Jul. 2008
Lufthansa SystemsSales Agent
Jul. 2004 - Aug. 2007
LAPAAmadeus 2nd Level HelpDesk & Pricing Responsible
Sep. 2000 - Jul. 2003
LAPASales Agent & Pricing Analyst
Mar. 1997 - Oct. 2000
LAPATelemarketing Agent & Ticketing Instructor
Mar. 1996 - Mar. 1997
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