Lufthansa SystemsLeader Operations Service Desk
Jan. 2012 - Mar. 2016Buenos AiresManage a diverse workforce in the organization to ensure efficient day-to-day operations. Implement processes and programs, ensure helpful services for customers, and oversee maintenance of buildings, machinery and equipment. Help senior managers solve challenges that might affect production or service delivery to customers.
Create a budget for the team’s operation, and supervising data entry, payroll and grant report entry.
Strives to improve organizational effectiveness by showing exemplary leadership and maintaining the organization’s financial activities.
Make tangible contributions to the advancement of organizational goals and practices by developing work schedule and ensuring that members of staff adhere to it for successful implementation.
Deliver customer service by supervising customer related activities of staff, and ensuring that customers are treated in a professional manner.
Help the company in recruiting good and qualified staff with huge knowledge about the company’s business in order to build a competent and strong workforce for the organization as this can affect productivity.
Responsible for staff welfare by providing all their needs, and ensuring a conducive work environment for enhanced production and delivery.
Good understanding of the needs of each staff working under them and communicate these needs to management to ensure that all required items are provided for to ensure successful operations.
Evaluate every aspect of work done by the operations team and certifies productions before they are taken for use by clients to avoid complaints.
Handle issues relating to logistics in the department, keeps records of production equipment, and gives detailed account to management.