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Work Background
Dell TechnologiesProduct Manager
Mar. 2024Río de Janeiro, Brasil
Dell TechnologiesProduct Owner - Dell Digital Design
Nov. 2022 - Feb. 2024Brasil- Product Development for Process Automation inside the Digital Design Team.
- Serve as the Product Manager for Jira Implementation within Dell Digital Design. Gathering and documenting business requirements for all commerce related items. - Research, data & design to understand user needs and pain points and use this insight to inform new product features
- Lead efforts to achieve requirements with stakeholders: Tech, product & design, marketing, operational, QA and others.
- Develop and communicate roadmap and prioritization with leadership and stakeholders
- Fluency in agile methodology and roadmap management. (Miro, Jira, Figjam, Planner)
- Track and report bugs/issues in Figma and work with the tech team to solve them.
- Identify, prioritize and implement regional payment methods for Figma
- Product Owner of Figma working with the WW Organization.
- Management and Creation of new Tools using Microsoft Package and Power Apps.
- Supervised the planning, development and implementation of Onboarding Chatbot for Dell Organization using Artificial Intelligence Tools.
- Implemented User Testing to determinate reasoning behind users and suggested solutions to improve performing Tools.
IBMProcess Advisor
Oct. 2021 - Oct. 2022Brasil- Responsible for the optimization of the team's operational processes (LATAM and NA) and customer satisfaction. - Use of Agile and Six Sigma methodology to find process deficiencies. - Propose recommendations to our executive line for solutions within the area and project results. - Meetings with the IT team for the continuous improvement of the product and creation of new tools according to the evaluations made in the COE. - Bridge between the operations center and the control team for audit cases. - Monitoring of monthly planning for the results of the company. -Project Management Advisor for the innovation and implementation of new tools for failure reduction and process optimization. - Collaborates with other team members to ensure consistency of delivery projects, and continuous process improvement - Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness. - Provides training and mentoring for functional teams to ensure that process guidelines are understood and followed being the point of contact for process related questions or issues and facilitates process related meetings. - Bridge between UX Designers and the Operations Team to communicate system or process updates with clarity and efficiency
IBMBusiness Support Operations - Collections & Cash Analyst
Jun. 2017 - Sep. 2021Rio de Janeiro y alrededores, Brasil- Responsible for collecting and analyzing payments for all contracts for LATAM IBM customers.
- Customer profile analysis for credit reports to the sales and contracts team.
- Analysis of customer payment forecasts for global metrics and company cash flow
IBMSales Support Intern - North America and Latin America
Aug. 2015 - May. 2017Rio de Janeiro - BrasilDevelop business subject matter expertise in IBM Sales Models tools, data models and information based processes. Drive the execution of strategic planning and Sales Coverage, Territory and Quota initiatives within the assigned business unit. Execute activities associated with initiatives building on existing programs, implementing unique client segment based GTM approach, and enhancing workforce productivity and motivation.
Casa & VideoBusiness Planning Intern
Apr. 2015 - Jul. 2015- Analysis of commodity demand forecasts
- Logistic analysis for merchandise purchase
Casa & VideoEstagio Planejamento Comercial
Apr. 2015 - Jun. 2015Controle de compras e re-compras.
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