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Work Background
Kin&CoDirector
Jul. 2024London Area, United KingdomAt Kin&Co we help leading global businesses, governments, and non-profits use purpose, culture and behavioural science to supercharge performance, save costs and deliver on their strategy. Our purpose is to make every organisation work for the world. It guides everything we do.
WondrousClient Director
May. 2018 - Jul. 2024London, United KingdomWondrous is dedicated to transforming the world of work through our expertise in Culture, Leadership, and Capability. We empower some of the world’s largest organisations to navigate change and uncertainty, across the globe. As Client Director I provide consultancy and strategic account leadership to FTSE 250 businesses, designing tailored people and organisational interventions, consistently achieving a customer NPS of 90.
Key achievements include: • The significant increase in engagement and commitment to an organisation’s DEI strategy across its global leadership teams via the design, delivery and orchestration of an immersive DEI awareness programme. Delivered to the leadership teams across 10 countries. • An increase in colleague engagement and Plant performance via the cultural assessment for the UK Plant of a global chemical engineering business. Building a cultural development roadmap following the gathering of qualitative and quantitative data, I provided the UK leadership team with clear next steps and recommendations to act on. • My UK high street retail client is acknowledging and celebrating an increase in retention of black and brown colleagues and a 16% increase in the external recruitment of people of colour following the successful management and online delivery of our trailblazing DEI leadership programme across the business’s 200 most senior leaders. The programme was designed to increase levels of awareness and understanding of discrimination, privilege, and systemic racism. • The provision of coaches to my FTSE 100 client’s ExCo, N-1 and N-2 leadership population, globally. I provided client stakeholders with monthly insight into the progress of their leaders, tracking hourly usage of their coaching programmes, evaluation scores (consistently NPS 90) and disseminating and presenting quarterly insights from coach panel members.
JL ConsultingOrganisational Development Consultant and Coach
Mar. 2016 - May. 2018United KingdomI worked independently with organisations to support them in scoping, designing and delivering development interventions. Working in partnership with my clients, I helped them create the conditions for long-term and sustainable change whilst also keeping the capacity of the organisation they work for at front of mind.
Key achievements included: • The talent retention, an increase in team engagement scores and the implementation of a consistent (and improved) leadership framework across the Director level of the UK headquarters of Japan’s largest bank. I designed and delivered an immersive leadership development programme in which Directors dramatically increased their level of self awareness, developed a better understanding of how to lead a team and stronger peer relationships to support one another in embedding their learning. • Setting 500+ employees up for success, ensuring regulatory compliance and aiding the smooth cultural alignment of two merging banks through a rigorous and comprehensive Learning Needs Analysis followed by the development of a suite of e-learning for 500+ UK based employees. • The talent retention, increased employee engagement and developing my client’s employer brand through co-designing and co-facilitating Lloyd’s of London’s internal mentoring programme, enhancing the role modelling and development skills for both junior mentees and senior mentors.
HuntswoodPeople and Culture Consultant
Sep. 2013 - Mar. 2016Reading, United KingdomAs a P&C consultant I worked with clients to support them in the development of their individuals and teams. I worked primarily in the financial services sector, but also gained experience with pharmaceutical, third sector and retail clients. I was responsible for the scoping, design, delivery and project management of client engagements. Notable projects included:
• Full TNA for a national regulator, with the focus on upskilling staff and integrating two cultures
• Project management, design and delivery of development centres for the top 60 leaders of a global charity and provision of OD consultancy support for Exec
• Analysis and coaching of graduates through a two-day development centre for the world’s largest bank.
• Co-design and co-delivery of a global pharmaceutical organisation’s leader-led transformation programme targeted at 7,000 specialists across eight countries
• Delivery of a range of soft skills workshops and apprenticeship and graduate programmes within a London insurance company • Delivery of 1-2-1 coaching for a range of clients, most recently for leaders within an international children’s charity
• Delivery of a leadership development programme for 60 leaders / managers within a London insurer, specialising in systemic approaches to enable them as a team to achieve their organisation’s three year strategy Client testimonial: “Jess, you were a true delight to work with. From our first meeting I was particularly impressed with your openness and genuine desire to understand our unique culture ... You were timely in your delivery of content, meeting deadlines with a smile ... You were not afraid to suggest alternative ways of doing things … As lead facilitator your professionalism was clearly demonstrated, and was recognised in the feedback from delegates. This, coupled with your natural warmth and humour, put delegates at ease and enabled them to have a good experience.” OD Specialist International Childrens’ Charity
HuntswoodCommercial Executive
Jul. 2011 - Sep. 2013Reading, United KingdomDeveloping competitive business proposals I worked in partnership with clients to understand their needs. Working with the relevant teams within Huntswood I compiled tender responses that were compelling, on point, and competitive.
Reading University Students' UnionPresident
Jul. 2010 - Jul. 2011Reading, United KingdomProviding political and strategic leadership, managing the charity of 18,000 members and over 70 full time members of staff. Responsible for the charity's internal and external communications strategy, I acted as spokesperson for any written, radio or televised interviews. Liaising with University and community stakeholders, I represented the best interests of the students of the University of Reading, running local and national campaigns. I held the role of Chair of the union's Trustee Board, acted as a Governor of the University and line-managed the union's Chief Executive.
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