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Work Background
AckermansOperations Properties (GM)
Jan. 2023Supporting the company by managing the Property footprint strategy with 3 amazing teams. Supporting the entire value stream from approval to execution and delivering a turn-key solution to the Operations Field team.
TekkietownOperations Support Manager (Store Development, Maintenance & OPS Software solutions)
Jul. 2018 - Dec. 2022I have been fortunate enough to lead 3 Teams of 21 people and managing the company's investments. Store Development Team managing:
- Tekkie Town Store Actions (New Stores, Relocations, Revamps and Closures) - Ad hoc Projects and roll-out/backs to maintain Tekkie Town's great customer experience Maintenance Team - Centrally managed national (Nam and Lesotho) maintenance - Routine service runs and stores municipal compliance - Centrally managed Stationary Distribution - Fleet of 60 + Vehicles Operations Support Software solutions - Building G-Suite tools to improve communication across levels and departments
- Simplifying current processes by implementing smart software solutions (before it is formally communicated to IT)
- Driving projects of New Products into the business (handing over to business to maintain).
Flash GroupProject Manager
Mar. 2017 - Jun. 2018Working with various teams on different ad-hoc projects which were loose ends. These projects ranged from CIT optimization, Field management to central office reporting and management. After various small projects and improvements, I ended up working on the Cross-Border remittance service by building and implementing Strategy in a complex and competitive environment. Partnering with large retailers and collaborating with suppliers to improve service and customer experience.
PEP AfricaProject Development Manager
Mar. 2015 - Mar. 2017I was appointed to roll out the Flash Business through Pepkor Africa’s footprint in Mozambique and then the rest of the Countries (8) where Pepkor Africa has a presence (Frequent traveling). The responsibilities were to build the product and execute the signed-off project plan. The responsibilities include Technical (Design – Lucid, Brief – Jira, Implementation – waterfall and Setup – local teams), Commercial – liaising with accounting to address cost centers, Legal – collaborating on contractual needs and risks, Supplier Management and negotiation (Local Technical Teams; African MNOs and Aggregators), Call Centre setup (outsourced), Internal Coordination, training and Reporting. Due to strategic ambitions the project was put on hold and focus changed to European Expansion.
Graduate School of Business - University of Cape TownMasters Student
Jan. 2014 - Dec. 2014I studied a Masters in Business Administration (MBA)
Bsavi.comFinancial Analyst & Product Development
Jan. 2013 - Mar. 2014Co-founding member (Financial and Strategic) Building all the financial models (forecasts, viability, pricing structure, expansion costs and strategy). Planning Global expansion strategy. We presented the Bsavi product at Websummit and all financial aspects of the product were my responsibility. We met with various investors and had multiple workshops. The product UX was a collaboration between the other Co-founder and myself to ensure that the customer journey and financial logic of the product made sense as a “money management” tool. I was still involved as I was busy with my studies, but eventually, I had to step out due to capacity constraints and the need to focus on my studies.
Limitless Technology Group SAFinancial & Operational Manager
Jan. 2013 - Dec. 2013Executive Committee Limitless (Trading as MoneySmart and Credit Crunch) I was asked to manage company budgets and new supplier onboarding (legal and commercial viability). Working with accounting to ensure that all invoices were valid (data-driven validation) and ensuring that all negotiated contracts with suppliers were paid correctly to ensure that our shoestring funding would be able to meet all obligations. We introduced a new product with credit bureaus that would give a customer a full view of the three big credit rating agencies. I was part of the team that would manage the negotiations to ensure that the product will be valuable to clients and viable to the business. I was part of the team that ensured that the addition of Credit Crutch to the MoneySmart product would lead to customer take-up and the company’s profitability. All paid for marketing was analyzed to ensure that the customer acquisition cost and revenue per customer would make sense.
Limitless Technology Group SAFinancial Analyst & Product Development
Jul. 2012 - Dec. 2012Limitless (Trading as MoneySmart) Reporting on the progress and the performance of products and the impact of continuous optimization driven by data. Customer behavior was monitored through Mixed Panel and user journeys were monitored through A/B Split testing products. All this data was analyzed to produce the best possible customer experience which navigated to relevant financial triggers. The product improvements were done in brainstorming sessions (using a whiteboard) and I documented the user flow diagrams using Lucid Charts as version control for the Designers and Developers. Building reports on the financial success of the core products and the improvements to ensure that the time and efforts were well spent in relation to the retention and financial gain (which was not always the case).
Limitless Technology Group SAData Analyst
Jan. 2012 - Jun. 2012Segmenting data and building financial models to validate the profitability of new products. Understanding the data and our customer's behavior through data analysis. Working on large financial data sets and consumer spending behavior to find new business opportunities. Looking at commercial relationships and modeling possible solutions to determine viability.
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