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Network Power<100 people
Roles
✨100%
Business Owner
🧑🔬100%
Engineer
Geos
🇮🇳100%
India
Work Background
TISTA Science and Technology CorporationSystem Administrator
Feb. 2025-Citrix & Azure Expertise: Managed Citrix Virtual Apps and Desktops, StoreFront, and Citrix Director. Extensive knowledge in Azure Virtual Desktop (AVD), Azure Virtual Machines, Azure Active Directory, and related troubleshooting.
- Technical Troubleshooting: Resolved issues involving Secure Certificates, PIV Cards, MAC/Windows OS, and optimized virtual desktop performance.
- Identity & Access Management: Implemented Azure Active Directory solutions, including multi-factor authentication (MFA) and role-based access control (RBAC) to enhance security.
- Security & Compliance: Applied security best practices including data encryption, access controls, and compliance standards within virtual environments.
- Customer Service & Remote Support: Delivered remote technical support using collaboration tools (Teams, Webex), maintaining high levels of customer satisfaction.
- Documentation & Communication: Created detailed technical documentation and maintained effective communication with stakeholders.
- Analytical & Problem-Solving: Identified and resolved complex technical challenges to optimize performance and user experience.
CARETCloud Engineer
Nov. 2020 - Jun. 2024San Diego, California, United States (Remote)-Managed over 3000+ virtual machines (VMs) using System Center Configuration Manager(SCCM), System Center Virtual Machine Manager(SCVMM), Hyper-V, and Active Directory(AD).
-Hosted and maintained a cloud environment for 2000+ clients, customizing software requirements (QuickBooks, Lacerte, AbacusLaw, Amicus Attorney).
-Utilized Hyper-V, Failover Cluster Manager(FCM), and Powershell(PS) for high-availability clusters.
-Employed Jira, Nagios, Virtual Metrics, Confluence, and Zendesk for project management, network monitoring, documentation, and client support.
-Collaborated with Infosec using Rapid7, Windows Server Update Services(WSUS), and System Center Configuration Manager(SCCM) for vulnerability assesment, testing, & remediation.
-Installed and replaced hardware to ensure optimal physical and virtual infrastructure performance.
DMI (Digital Management, LLC)System Administrator
Oct. 2017 - Oct. 2020Detroit, Michigan, United States-Assisted FBI examiners in resolving system issues for both commercial and government software. -Monitored and maintained Microsoft Failover Cluster and VMs utilizing PS commands and Hyper-V. -Delivered on-site training for new system administrators across various locations. -Conducted monthly maintenance for networked servers and desktop computers. -Managed user accounts for over 250 users and installed local desktops and network equipment. -Utilized SCCM and Reports for server and workstation maintenance.
General Dynamics Information TechnologySystem Administrator
Mar. 2016 - Oct. 2017Detroit, Michigan, United States-Monthly maintenance of networked and clustered servers, and desktop computers
-Traveled to numerous sites to provide hands-on training to new system administrators
-Working knowledge of Microsoft Failover Cluster to maintain and monitor clustered environment and VMs
-Used basic PowerShell commands to monitor and maintain clustered environment
-Used Hyper-V to create and maintain VMs prior to clustered environment
-Assisted examiners with any/all system issues they experienced with commercial and government software
-Created and maintained user accounts for 250 people
-Installed local desktop computers and network equipment; upgraded processing and storage processing and storage capabilities
Jacobs TechnologyIntermediate Helpdesk
Jun. 2015 - Mar. 2016Warren, Mi-Installation of Operating systems, and customer related software
-Troubleshooting of customer related issues in processing and out-processing of all contract personnel -Installation of operating systems, maintaining systems via installation of Microsoft updates and third party software updates. -Installation of peripherals such as printers, scanners, copiers. -Troubleshooting basic network connectivity issues.
Arma Global CorporationSystems Administrator
Jul. 2012 - Jun. 2015Fort Bragg, NCInstallation of Commercial off the shelf(COTS)/Government off the shelf(GOTS) software in accordance with Cyber security standards to ensure compatibility with network.
Installation for numerous server maintenance across numerous platforms to include Windows Server 2008, 2008 R2, 2012, and 2012 R2
creation of software packages for installation via SCCM 2012
Maintenance of vmware VDI Infrastructure using Vmware View Horizon 6, Vmware ESX 5.5
Installation and Maintenance of Microsoft CRM environments
Basic Network maintenance such as monthly windows updates, Java updates, Adobe updates
L-3 CommunicationsSystems Administrator
Nov. 2011 - Jun. 2012Fort Bragg, NCResponsible for maintaining over 5000 user and computer accounts over multiple networks
Tier II software support for software issues
Installation of numerous software via manual install or SCCM
Creation and maintenance of user mailboxes on Exchange 2010
L-3 CommunicationsSenior Electronic Technician
Aug. 2010 - Oct. 2011AfghanistanCreated over 300 user and email accounts, distribution lists, mailboxes, and security groups in Active Directory on 6 networks Supported over 3,000 members at over 20 Locations throughout Afghanistan and 5 other countries by resolving numerous issues.
Routinely provided worldwide support by fielding telephone calls, emails, and personnel requests
Built and installed cables and networking equipment to expand the network throughout Afghanistan.
Configured and installed any necessary software on over 200 computers on 6 different networks
Department of DefenseIT Specialist-Customer Support
Sep. 2009 - Aug. 2010Fort Bragg, NCMaintained responsibility for U.S. and Coalition networks with over 10,000 network devices.; Provided first tier support to customers in multiple areas including computers, office software, equipment, email, telecommunications, Local Area Network equipment, and specialized applications
Ensured that inquires and problems concerning networks, computers, peripherals, and services were expeditiously resolved.
Demonstrated exceptional customer focus and communications skills by training users on systems with superb ability to adjust level of communication to ensure understanding by customer
Created, reviewed, resolved and transferred more than 4,000 remedy tickets without error in support of the customer and command mission
Created documentation when resolving complicated issues in order to help assist fellow team members when future issues arise.
TEKsystemsIT Specialist-Customer Support
Apr. 2009 - Sep. 2009Fort Bragg, NCImproved the resolution rate of first tier level without escalation enabling the higher levels of support to work on more significant enterprise issues.
Identified and determined problems and corrective actions to be taken in case of hardware/software failures
Install a variety of software unique to the user's requirements and provide guidance on how to operate the software.
Instrumental in archiving large amounts of documentation for records keeping.
United States Air ForceComputer System Operations
Jan. 2007 - Feb. 2009Managed 118 Classified and Unclassified Servers by installing, upgrading, securing and configuring network operating systems, hardware and software
Monitor install, configuration and administration of Remote Access Server(RAS), Virtual Private Network(VPN), Multiple MSSQL server databases and other server applications
Facilitated video teleconferences
Accountable for base-wide policies, procedures, and internet release packages
Oversee 6.4K users and organizational mailboxes
United States Air ForceComputer System Operations
Feb. 2004 - Dec. 2006Provided system administration for 70 network servers hosting Remedy, System Management Server(SMS), Symantec, Windows, NT/2000 and Exchange 5.5/2000/2003, Blackberry, SharePoint
Supported over 7000 network customers with email and networking services
Isolated and restored network system outages to maintain Operations Valued member of the Distinguished Visitor Team
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