Gergana Peneva

Senior Product Manager @Quantive (formerly Gtmhub)

Startup FounderC-level ExecutiveConsultingAdvisorFounderProduct ConsultantLife CoachingBusiness AnalystCustomer Researcher

Experienced product leader with a passion for innovative solutions and a track record of success across diverse industries. Adept at driving alignment and delivering impactful results in both startups and established corporations. Proudly contributed to the launch of AI-driven evaluation tools and led initiatives that significantly boosted user engagement. Grateful for the opportunity to have spearheaded multi- million euro projects and foster customer-centric approaches throughout my career. Committed to continuous learning, as evidenced by my academic background and professional certifications. Eager to bring my collaborative spirit and strategic thinking to new challenges in product development and team leadership.

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Work Background

Quantive (formerly Gtmhub)Senior Product Manager

Apr. 2022Sofia, Sofia City, Bulgaria

iOiO.TVProduct Manager

May. 2021 - Apr. 2022

Lufthansa Technik SofiaProduct Manager

Oct. 2019 - Jun. 2021Sofia

Entro Solutions LTDProduct Manager

Jan. 2019 - Sep. 2019Sofia- Planned and carried out projects for e-commerce and digital presence for 10+ clients initiatives from diverse industries - Acted as the link between the client and the technical team implementing development, design, testing

LeonardianCMO Consultant

Feb. 2018 - Aug. 2018Sofia

UniCreditSenior Project Manager

Aug. 2017 - Jan. 2018Sofia, Bulgaria

UniCreditSenior Associate

Sep. 2015 - Aug. 2017Milan Area, Italy

UniCreditBusiness Development Expert, International Center, CIB&PB Division

Jan. 2014 - Aug. 2015Sofia, BulgariaDevelopment of the International Center Supporting various business activities of the International Center

UniCreditManager of "Research and Analysis" section, Stakeholder and Service Intelligence Department

Dec. 2010 - Jan. 2014BulgariaResponsible for: • Measurement and reporting of the service quality, customer satisfaction (internal and external) and other surveys of internal and external clients of the Bank. • Analysis of internal business indications and their link to survey results. Identification of key performance indicators and giving inputs for the development of the service model. • Preparation of relevant feedback to business units and other bank structures of the Bank on conducted surveys as well as organization of research upon request according to the business needs. Submission of reports for use in the goal setting and the bonus systems. • Analysis, development and implementation of initiatives, measures, trainings, standards, etc. for fostering corporate culture of customer focus and centricity. • Utilizing the insights from external and internal Customer Satisfaction, Mystery Shopping, Business Intelligence, etc. to drive innovation and support mid-and long-term managerial decisions and business model development. Managing a team of five people. Participant in the Talents Management Review (TMR).

UnicreditGroup Stakeholder & Service Intelligence

Apr. 2012 - Oct. 2012Milan Area, Italy

UniCreditService Quality and Innovations Expert

Jul. 2008 - Dec. 2010Customer Satisfaction Management Department Responsible for: • Spreading the culture of customer centricity troughout the organization via electronic channels, life meetings and presentations • Coordination of UniCredit Group project for the companies in Bulgaria • Development of initiatives for improving customer satisfaction, drawing and monitoring of action plans • Organizing customer satisfaction surveys and coordination of business intelligence projects and analysis • Internal communication of the customer satisfaction /business sustainability initiatives

Karrat GroupSales Manager for Bulgaria and Western Europe

Oct. 2007 - Jul. 2008• Establishment of relationship with agencies in Western Europe • Coordinating marketing activities

UconomicsProject Coordinator

Sep. 2005 - Sep. 2007Market research

Sofia University “St. Kliment Ohridski”Teaching Fellow in Microeconomics

Jan. 2005 - Sep. 2007

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