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Work Background
Quantive (formerly Gtmhub)Senior Product Manager
Apr. 2022Sofia, Sofia City, Bulgaria
iOiO.TVProduct Manager
May. 2021 - Apr. 2022
Lufthansa Technik SofiaProduct Manager
Oct. 2019 - Jun. 2021Sofia
Entro Solutions LTDProduct Manager
Jan. 2019 - Sep. 2019Sofia- Planned and carried out projects for e-commerce and digital presence for 10+ clients initiatives from diverse industries
- Acted as the link between the client and the technical team implementing development, design, testing
LeonardianCMO Consultant
Mar. 2018 - Aug. 2018Sofia
UniCreditSenior Project Manager
Aug. 2017 - Jan. 2018Sofia, Bulgaria
UniCreditSenior Associate
Sep. 2015 - Aug. 2017Milan Area, Italy
UniCreditBusiness Development Expert, International Center, CIB&PB Division
Jan. 2014 - Aug. 2015Sofia, BulgariaDevelopment of the International Center
Supporting various business activities of the International Center
UnicreditGroup Stakeholder & Service Intelligence
Apr. 2012 - Oct. 2012Milan Area, Italy
UniCreditManager of "Research and Analysis" section, Stakeholder and Service Intelligence Department
Dec. 2010 - Jan. 2014BulgariaResponsible for:
• Measurement and reporting of the service quality, customer satisfaction (internal and external) and other surveys of internal and external clients of the Bank.
• Analysis of internal business indications and their link to survey results. Identification of key performance indicators and giving inputs for the development of the service model.
• Preparation of relevant feedback to business units and other bank structures of the Bank on conducted surveys as well as organization of research upon request according to the business needs. Submission of reports for use in the goal setting and the bonus systems.
• Analysis, development and implementation of initiatives, measures, trainings, standards, etc. for fostering corporate culture of customer focus and centricity.
• Utilizing the insights from external and internal Customer Satisfaction, Mystery Shopping, Business Intelligence, etc. to drive innovation and support mid-and long-term managerial decisions and business model development.
Managing a team of five people.
Participant in the Talents Management Review (TMR).
UniCreditService Quality and Innovations Expert
Jul. 2008 - Dec. 2010Customer Satisfaction Management Department
Responsible for:
• Spreading the culture of customer centricity troughout the organization via electronic channels, life meetings and presentations
• Coordination of UniCredit Group project for the companies in Bulgaria
• Development of initiatives for improving customer satisfaction, drawing and monitoring of action plans
• Organizing customer satisfaction surveys and coordination of business intelligence projects and analysis
• Internal communication of the customer satisfaction /business sustainability initiatives
Karrat GroupSales Manager for Bulgaria and Western Europe
Oct. 2007 - Jul. 2008• Establishment of relationship with agencies in Western Europe
• Coordinating marketing activities
UconomicsProject Coordinator
Sep. 2005 - Sep. 2007Market research
Sofia University “St. Kliment Ohridski”Teaching Fellow in Microeconomics
Jan. 2005 - Sep. 2007
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