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Work Background
AmazonSnr Mgr, Charging Operations, AMZL Energy
Apr. 2023Nashville, Tennessee, United StatesEV Charger Operations and Performance Management
AmazonSenior PM, AMZL Energy
Oct. 2021 - Apr. 2023Nashville, Tennessee, United States
AmazonSr. PM, AMZL Planning
Jul. 2021 - Oct. 2021Nashville Metropolitan Area
AmazonSr. PM OTR Safety / COVID Response Team, AMZL Safety
Oct. 2020 - Jul. 2021Nashville Metropolitan Area
AmazonAMZL Operations Manager
Nov. 2019 - Oct. 2020Dallas, Texas
AmazonOperations Manager
Mar. 2019 - Nov. 2019Memphis, Tennessee
Milwaukee ToolSenior Distribution Center Manager
Mar. 2018 - Mar. 2019Olive Branch, Mississippi
Radial Inc.Inventory Control Quality Assurance Operations Manager
Oct. 2017 - Mar. 2018Greater Memphis Area• Responsible for managing and developing a team of 47 associates and four direct managers
• Transformed a disengaged and low performing team into a professional and cohesive unit by holding associates accountable to policies and procedures and by investing time into developing their technical and soft skills
• Implemented standard work and retrained all associates on new department procedures
• Established a standard rate of work for IC associates and increased rate by 22% due to systemic and physical process improvements
• Changed inbound and outbound audit process from paper counts to electronic entry directly into database decreasing headcount by 1 FTE
• Created a rolling 21-day financial plan based on KPIs and daily root cause analysis decreasing headcount and increasing cycle count efficiency by 74% (defects per labor hour)
• Used SQL Server and Oracle SQL Developer to improve KPI reporting resulting in 13% daily time savings • Drove system changes to enforce true blind count audits bringing the department into SOX compliance – the only site in the network to achieve and maintain compliance
• Provided data from random audits to inbound leadership in order to inform associates of their individual performance (positive or negative) which decreased receive errors by 73% and putaway errors by 42%
• Identified and corrected issues in the outbound operating system decreasing building DPMO from 400,000 to 80,000 – an 80% decrease • Identified and corrected communication errors between two operating systems that decreased DPMO order cancelation from 35,000 to 7,000 – an 80% decrease
• Created pick DPMO report that held pickers accountable to a quality metric used for performance management reducing downstream errors by 38% and false pick skips by 33%
FieldTurfWarehouse Operations Manager
Mar. 2017 - Oct. 2017Calhoun, Georgia• Managed and developed a team of 50 associates and seven direct managers
• Created and maintained the warehouse budget
• Created safety metrics for the warehouse that previously did not exist
• Developed a forklift-training program that previously did not exist
• Reduced machine downtime by 83% YOY by creating a system-driven pick program for material requested by production
• Created an intranet site for customer service requests to process loads faster in shipping reducing detention by 25% YOY
FieldTurfOrder Fulfillment Manager
Oct. 2015 - Mar. 2017Calhoun, GA• Managed and developed a team of 15 associates and five direct managers
• Scheduled all inbound arrivals and ensured delivery SLAs were achieved
• Maintained four offsite warehouses with a minimum of $30 million in raw material and finished goods
• No missed SLA times during 2016
• Reduced sample department shipping costs by 26% with an annualized savings of over $45K
• Reduced product misships from a DPMO of 961 (2015) to 395 (2016)
Casteel Heating, Cooling, Plumbing & ElectricalSenior Warehouse Manager
Nov. 2014 - Oct. 2015• Managed and developed a team of 10 associates and three direct managers
• Managed all aspects of operation
• Developed and drove standard work in all inbound/outbound functions
• Implemented new software to support process improvements
• Developed a quality dashboard for sales used to help identify opportunities and coach sales associates
• Responsible for a minimum of $1 million of inventory – sold zero value aging inventory that netted $35k
• Worked with vendors to maintain minimum inventory levels
• Purchased materials in bulk saving $90k during peak season 2015
AmazonArea Manager
Sep. 2011 - Nov. 2014CHA1• Responsible for a team of up to 180 inventory control associates
• Responsible for a team of up to 100 sort associates and the outbound problem solve team
• Developed and implemented safety development plan for the entire sort department
• Developed and implemented ambassador standards and expectations for outbound (adopted by entire FC)
• Created an intranet Wiki for outbound problem solve to standardize expectations across all shifts
• Developed outbound problem solve training matrix for peak season
• Promoted five individuals to Area Manager role
• Created a data-driven system on associate selection for indirect functions with feedback loop
• Created a destroy process for hazmat and created an audit to ensure safe practices were followed • Developed and owned the building ICQA strategy
• Created 21-day staffing module for ISS department moving site from last to first network-wide and was implemented nationwide
• Balanced labor and coaching associates in standard work processes
• Developed and wrote a four-week training program for new IC/QA Process Assistants hired in other FCs • Organized a monthly IC/QA Process Assistant meeting to facilitate communication within the department
• Trained a seasonal lead associate, which aided in their promotion to a permanent lead position
United States ArmyHeavy Equipment Operator
Nov. 2006 - Nov. 2010• Responsible for the personal safety, development, and training of my team of four soldiers. Created development plans for each team member.
• Saw five soldiers receive promotions under my command.
• Responsible for more than 15 soldiers during missions.
• Hazmat qualified and enforced Hazmat regulations throughout motorpool.
• Made sure all OSHA guidelines were enforced and followed.
• Qualified in Field Sanitation and made sure field motorpool met health and safety standards.
• Organized scheduled maintenance on multiple pieces of construction equipment.
• In charge of ordering, storing, and disposing of all parts and fluids properly based on defects found during organized maintenance.
• Responsible for over $350,000 of equipment at all times.
• Operated, troubleshot, and responsible for the safe operation of many types of heavy construction equipment.
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