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Work Background
Savannah River Nuclear SolutionsTraining and Development Specialist
May. 2023United States- Utilizing the Systematic Approach to Training and ADDIE process to create engaging, innovative, and informative training materials. - Converting standard operating procedures (SOP) and Federal Orders into course materials. - Collaborating with subject matter experts to ensure accuracy and relevance of course materials.
-Reviewing training procedure manuals, guides, and course materials. - Maintaining records of training and development activities, attendance, test results, and retraining requirements withing the Learning Management Systems (LMS). - Creating digital copy of learning materials for enterprise data warehouse (EDWs).
Edgefield County African American Heritage Commission Social Media Coordinator (Volunteer Position)
Mar. 2022Edgefield, South Carolina, United StatesThe ECAAHC is working to create a center devoted to the African American experience within the historic Edgefield District. - Assisting in creation of a communication program from ground up and growing a consistent organizational image. - Managing and updating written communications on the organization's Facebook page and other social media.
Town of Edgefield, South CarolinaSubcommittee Member - Facade Grant Committee (Volunteer Position)
Mar. 2022Edgefield, South Carolina, United StatesThis is a subcommittee for the town, that provides federal grant funds to assist local businesses to repair and/or update their exterior. - Offering my knowledge and vote on all new applicants for grant funds.
Savannah River Nuclear SolutionsRadiological Health Protection
May. 2016 - May. 2023Aiken, South Carolina- Conducting routine/job specific contamination surveys and radiation monitoring. - Documenting radiological surveys within the electronic visual data system. - Performing control receipt and shipment surveys of radioactive materials. - Supporting pre-job and post-job briefings for safety observations. - Source checking handheld detector instruments and various other lab instruments. - Completing surveys of contaminated areas and DOT vehicles to ensure safety. - Performing decontamination control on personnel equipment. - Assisting workers donning and removing plastic suits, fresh air hoods, and negative pressure respirators. - Providing radiological support for entry into high contamination and high radiation areas.
Verizon WirelessTechnical Expert
Apr. 2014 - May. 2016North Charleston, South Carolina- Educating and advising cell phone users on operation of devices and applications. - Maintaining COMPTIA certifications in computer software/hardware, systems, and networks. - Creating training materials for proprietary application, to improve teams' customer service experience. - Improving company culture as a member of employee engagement team. - Providing troubleshooting to each customer within a time sensitive environment while ensuring customer satisfaction.
- Coordinating with retail locations for equipment failures and billing issues. - Building and maintaining a positive relationship with customers. - Achieving the highest customer choice score in the center during the winter of 2014.
BiblioLabsDigital Content Curator (Freelance)
Nov. 2013 - Jun. 2014Charleston, SC- Creating 20 digital collections for a digital library platform. - Proofreading and editing digital copies of historical and orphan books from the British Library. - Creating and maintaining metadata consistency using Dublin Core. - Maintaining company digit asset management (DAM) by following prescribed thesaurus and vendor qualifications.
C.A.B Business Solutions CenterCustomer Service Representative
Oct. 2013 - Apr. 2014North Charleston, SC- Assisting customer with setting up identity protection profiles and accounts.
- Completing requests for password resets. - Providing general troubleshooting of company’s website. - Passing feedback from customers on to help desk and system engineers.
Robert HalfContractor
Mar. 2012 - Apr. 2014Charleston, South Carolina Metropolitan AreaI worked a several contract roles in information and data management.
Charleston Southern UniversityLibrary Technical Assistant Circulation
Sep. 2010 - Dec. 2013- Assisting patrons at service desks by providing information and helping with college operation and library equipment.
- Performing circulation desk procedures, such as checking in/out materials and collecting fines. - Maintaining and troubleshooting library equipment including computers and photocopiers. - Supervising 1 to 3 student workers.
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