Requests
6
Personal Pitch
UX/UI Mockups; Process Analysis, Improvement, and Automation; Requirements Gathering; and Technical Writing
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Work Background
Sun LifeSalesforce Product Owner
Sep. 2023Migrated 200+ end-users from a customized CRM system to Salesforce Health Cloud in order for them to continuously provide the best care for their members and drive better outcomes which include:
- Reducing response time from the health advisors by 50% due to their ability to quickly synthesize & extract a member’s relevant clinical information.
- Reducing total turnaround time to provide provider referral reports at the health advisor’s request, from 7-10 to 5 business days
- Improving the ability to capture service type outcomes & being able to track information, such as care episodes, problems, goals, and accomplishments
- Decreasing length of time training new hires by 4 weeks with clearly defined and seamless processes being executed in the CRM.
Baxter Clewis CybersecurityCybersecurity Consultant
May. 2023• Orchestrated and guided a high-performing team to complete 6 Self-Assessment Questionnaires (SAQs) for 4 global regions (EMEA, APAC, LAR, NAR) of a Fortune 500 client, which resulted in safeguarding the organization from potential fines, penalties up to $500K per region, and $1M+ data breaches.
• Transitioned all 4 regional operations from PCI-DSS version 3.2.1 to 4.0, ensuring full compliance and positioning the organization at the forefront of industry standards and regulations.
• Partnered with cybersecurity teams to update a Fortune 500 client’s information security policy, guaranteeing seamless alignment with PCI-DSS version 4.0 standards.
• Technologies: Microsoft Office, Visio, and Project
Sentara HealthcareSalesforce Product Owner
Mar. 2022 - Aug. 2023Remote• Gathered requirements/user stories, processes, & data flows for the following Salesforce initiatives: o Migrated sales contact, payment, and 1800 call centers from Oracle to Salesforce, resulting in significant improvement of commercial member experience through automation & eliminating manual processes o Established quoting and web enrollment processes for Brokers & Employer Admins o Established ancillary files for 10 employers which Optima Health provides coverage for as a third-party and are sent to the insurance providers’ systems in order to keep & maintain up-to-date information.
• Replaced an integration of 4 health insurance portals with a third-party ID card API; which allows members, brokers, employers, and providers to view, print, & share virtual member ID cards; resulting in $600K annual savings
Sentara HealthcareSenior Business Systems Analyst
Jun. 2021 - Jan. 2022Remote• Responsible for support, enhancement and implementation software applications used within the organization. • Oversees and directs intermediate scale projects or components of large scale projects; develops project plans and timelines and coordination of project resources. • Identifies opportunities to leverage technologies in areas that improve and enhance the business practices by designing and implementing application/product enhancements. • Works with and is a liaison to customers and end-users, appropriate IT personnel and software vendors on a regular basis to align technology functionality to operational processes.
Convey Health SolutionsInformation Technology Project Manager
Jan. 2020 - Jun. 2021Fort Lauderdale, Florida, United States• Led a $1.9M system implementation for one of the top U.S Medicare programs, where their legacy system was replaced and the following features were built: o Member (Individual, EGWP, ISNP) plan enrollment & dis-enrollment o Billing & payment o Pharmacy benefit management o Exhibit trigger & fulfillment
• Led an annual enrollment period upgrade for one of the top healthcare insurance companies which continues to serve 40,000 members, resulting in $400M revenue
Envision Physician ServicesProject Manager & Business Analyst - Consultant
Jan. 2019 - Jan. 2020Plantation, FL• Led the replacement of a Quality Clinical Data Registry to mitigate limiting liability exposure, and CMS penalty avoidance for year 1 alone up to $126.3MM.
• Led the integration of a patient survey application and enterprise data warehouse in order to improve patient satisfaction scores and to increase patient satisfaction rates by 20%.
• Led a $300K Emergency & Hospital Medicine MIPS reporting initiative to tie payments to quality and cost-efficient care, drive improvement in care processes and health outcomes, increase the use of healthcare information, and reduce the cost of care resulting in 7% positive payment adjustment & compliance penalty avoidance of $7MM.
Amerant BankProject Leader & Business Systems Analyst II
Mar. 2017 - Dec. 2018Miami/Fort Lauderdale Area• Led 9 releases, integrations, system upgrades & implementations. Projects include but not limited to: o The implementation of the personal teller machine that is able to conduct 85% of the transactions done by a bank teller. o The integration of the cash recycler machine & bank teller system, resulting in an improved performance of counting, depositing and dispensing banknotes, while increasing security at the bank teller position.
AccuBANKERProject Manager & Business Analyst Consultant
Oct. 2015 - Dec. 2016Miami/Fort Lauderdale Area• Led & collaborated with stakeholders to gather requirements, implement and test an integrated CRM & ERP system on the Salesforce platform which involve 90% of the company’s internal business processes.
• Led & implemented 3 digital marketing projects that contribute up 15% of company sales & revenue.
• Led a product development team to gather requirements & design (both 2-D & 3-D) for an improved version of a top-selling counterfeit detector resulting in 20% deduction of returns & repairs.
GE HealthcareIT Project Manager - Business Applications
Sep. 2014 - Oct. 2015Research Park, Wauwatosa, WI• Established a code retirement strategy & process, and retired ~1000 code objects to prevent code remediation by 20% for Oracle Version 12 Upgrade Project, and improve quality & performance.
• Led a team to update Oracle GxP (quality) assessment to reflect that financial modules are not GxP relevant which reduces 50% of formal regression testing and 25% reduction of cycle time for project teams.
• Led the reverse engineering documentation (URS, design documentation, UAT, STS) of 50 code objects that did not have any original documentation to make sure that the system is compliant to FDA regulations.
• Led the update of ~400 design documents to make sure that all documentation is current for Oracle Version 12.
GE HealthcareERP Solutions Leader
Mar. 2014 - Aug. 2014Research Park, Wauwatosa, WIKey Focus Areas: Business Process Improvement & Project Management
- Led & collaborated with team & stakeholders to define the new Oracle release
delivery process & training resulting up to ~$200K monthly savings in project delay costs
- Influenced business applications release management team to use process best practices for all future releases & minor enhancements in Information Technology
- Led a release where 7 Oracle requirements were successfully delivered resulting in automatic customer facing documents for shipping & ~$150K of annual savings
- Finalized the documentation & design of 4 requirements, resulting in accurate data of reports & ~$250K of annual savings
GE HealthcareERP Re-Imagined Scrum Master
Sep. 2013 - Mar. 2014Research Park, Wauwatosa, WIKey Focus Areas : PM, Agile Release Exposure
- Planned & managed the validation of a test automation system, resulting in saving ~1800
hours spent on regression testing per release on major IT systems such as Oracle &
Siebel International.
- Established a high level access strategy plan that will inform IT about test automation system, how to get training, and request for the test automation system.
- Developed training material to provide an overview of how to use the test automation system in validated environments.
- Led a global regression testing team to automate ~500 Oracle & ~240 Siebel International test scripts which resulted in ~30% of time savings.
- Prioritized, troubleshot, & fixed CITRIX server issues (performance, access, & technical) that we’re identified while automating test scripts.
GE HealthcareMobile Development Lead
Mar. 2013 - Aug. 2013Research Park, Wauwatosa, WIKey Focus Area(s) : Technical Depth, Middleware, Communication
- Developed GE Healthcare (GEHC) Mobility Portal to communicate & educate both mobile end-users & app developers resulting in maximum productivity for all GEHC employees. - Researched 7 major back-end systems & established a middleware road map for mobile service call needs (domestic & international) to start a GEHC Mobile API framework. - Revamped an internal mobile site & retired 6 obsolete sites to provide a central hub & prevent confusion for all GE employees.
GE HealthcareInformation Technology Leadership Program
Jul. 2012 - Sep. 2014Research Park, Wauwatosa, WIThe Information Technology Leadership Program (ITLP), is designed to develop GE's next generation of leaders in the Information Technology and Management areas. The program focuses on developing a strong technical foundation, business functional knowledge and solid project management skills. The two-year program consists of 4 six-month rotational assignments that cut across different aspects of GE business. In addition, ITLP's receive formal coursework in advanced information technology and systems during a 4 week GE bootcamp in Michigan and senior workshop for 3 weeks in China, along with many other educational workshops. Additional Roles/Responsibilities:
Community Inclusion Committee Chair
- Actively pursue service and initiatives that cultivate and strengthen ITLP, GE, local, and global communities
- Manage all community service &ITLP networking activities for the GEHC Information Technology Leadership Program
GE HealthcareEngineering Strategic Initiative Leader
Jul. 2012 - Mar. 2013Research Park, Wauwatosa, WIKey Focus Area(s): PM, Requirements Gathering
- Managed an integration of a Defect Management System and Test Management System, resulting in annual savings of $1MM currently spent on tracing defects to requirements
- Led & Collaborated with Functional Team, End Users, & Agile Coach to gather requirements for the Engineering Agile Software Development Platform resulting in ~$700K of cost savings per release
AflacSoftware Quality Assurance Analyst Co-op
Jun. 2011 - Aug. 2011Columbus, Georgia- Developed and utilized project transition action plans to make sure that projects/releases are on time and on budget
- Developed metrics in order to analyze and improve the software development life cycle of projects and releases
- Specified what areas to improve for the next set of projects. These reviews include requirements, design, code, & test.
AflacDevelopment Environment Architecture (DEA) Business Analyst Co-op
Aug. 2010 - Dec. 2010Columbus, Georgia Area- Ensured adequate and stable environments are available, and to provide services, tools, training and support for lower environment testing
- Facilitated the requests and allocation of the dedicated environments through build specifications.
- Enhanced testing and enable quality assurance through automation and load testing
AflacSOA Infrastructure Co-op (System Administrator)
Jan. 2010 - May. 2010Columbus, Georgia Area- Registered and managed web services to observe and analyze the average throughput & faults for each application and system
- Created and updated documentation to guide and update the team. This includes new servers being installed and WSDLs, and screenshots and explanations for training and guidance.
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