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Work Background
Easy Business SolutionsCEO & CoFounder
Jul. 2022Orlando, Florida, United StatesLead the promotion of business formation services in the US tailored for non-U.S. residents, emphasizing the advantages of accessing the US market as a local entity • Forge strategic partnerships to expand our service offerings, aiding clients throughout the entire process of company establishment to customer acquisition in the US market • Spearhead growth strategies by crafting comprehensive plans that incorporate digital marketing methodologies, webinars, and collaborative efforts with industry associations dedicated to promoting trade with the US, like ANIERM, COFOCE, COMCE, and CANAINTEX.
DataboxTechnical Sales Consultant
Jan. 2022 - Nov. 2023RemoteConducting email prospecting • Discovery interviews with prospects via Zoom • Demo the software during calls • Assisting prospects with their proof-of-concept configuration • Managing the sales pipeline. Set a record for yearly bookings in a quarter, highlighting my ability to close sales and cultivate strong client relationships.
DataboxCustomer Support Specialist
Aug. 2021 - Jan. 2022RemoteLive chat support • Finding unexpected behaviors in the tool for escalation to technical support • Scheduling interviews with the sales team • Educating clients and users on the use of the tool to increase the adoption scale. Transferred to the sales team ahead of schedule due to outstanding performance, proving exceptional skills in customer retention and driving sales. Achieved a higher sales call scheduling rate from my prospect outreach emails, highlighting my ability to generate and support effective business relationships.
Sophia Marketing SRLFREELANCE
Jun. 2017 - Jul. 2024RemoteI lead the monthly payroll preparation for a team of over 95 members spread across Argentina, Venezuela, and El Salvador • Track the performance of the interpreter team • Managed English-Spanish interpretation calls for the client United Language Group, demonstrating effective communication skills and high-quality customer service until July 2021. Team leader from Sep 2020 - Jul 2021, involved in personnel hiring activities, training new interpreters, coordinating, and monitoring the performance of the interpreter team.
Outsource South AmericaCUSTOMER SERVICE REPRESENTATIVE
Sep. 2016 - Dec. 2017RemoteCustomer service via telephone • Authorizing refunds to customers according to terms and conditions • Negotiating refunds and account cancellations with bank representatives. Received a performance bonus once, exceeding the monthly target, displaying my ability to effectively solve problems and keep customer satisfaction.
CORPOELECPROCUREMENT CONTROL DEPARTMENT MANAGER
Jan. 2014 - Jun. 2016Barquisimeto, Estado Lara. VenezuelaI developed and managed internal control tools to ensure transparency in procurement processes through bidding and compliance with the time limits established in the public procurement law • Ensured a continuous flow of information on the status of the purchasing process for Purchasing Divisions and Regional Management • Led a team of over 9 people distributed across various states of the country (Portuguesa, Barinas, Trujillo, and Cojedes). • Member of the corporate team for updating purchasing procedures manuals
• No observations from Internal Audits in 2015
Energía Eléctrica de la Costa Oriental, ENELCOSENIOR BID SPECIALIST
Jan. 2008 - Dec. 2013Cabimas, Estado Zulia. VenezuelaAdvancing the procurement processes for assigned goods and services under the guidelines of the law on purchases and tenders for public entities • Evaluating and disqualifying bids according to tender requirements • Compiling evaluation reports on bids with recommendations for decision-making • Conducted meetings with high-ranking officials, including the General Manager and Zone Managers, to discuss the evaluation process and secure their approval. Ensured 100% compliance with time limits set up by Venezuelan law for public procurement processes, guaranteeing the integrity and transparency of the bidding process. • Successfully trained the Trujillo State Contracting Commission.
• Ensured 100% compliance with time limits set up by Venezuelan law for public procurement processes, guaranteeing the integrity and transparency of the bidding process.
ENELCOCOLLECTION AND ENERGY LOSS RECOVERY UNIT MANAGER
Mar. 2000 - Dec. 2007CIUDAD OJEDA, VENEZUELADeveloped strategies to increase revenue and reduce energy losses based on the analysis of commercial and technical data • Coordinated a team of professionals in administrative processes, operational tasks, and contractor crews of over 20 individuals • Prepared and managed budgets • Handled payments to contractors • Presented weekly indicators to management • Engaged in customer service activities and community outreach efforts. Achieved several records in collections and non-technical energy loss recovery processes through the implementation of effective strategies and excellent team management.
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