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Work Background
Gates HospitalityGeneral Manager
Oct. 2024London Area, United Kingdom• Lead strategic planning and execution of business operations to drive growth and profitability.
• Launched and scaled RedFarm’s first catering division, adding £15,000-£20,000 in monthly revenue.
• Oversee day-to-day management and ensure alignment with organizational goals and standards.
• Foster a high-performance culture by developing and mentoring team members.
• Implement effective marketing and sales strategies to enhance brand visibility and customer engagement.
• Identified and targeted Chinese tourist segments through strategic partnerships with tour operators, guides,
• and Chinese travel platforms.
• Manage financial planning and budgeting to optimize resource allocation and maximize profitability.
• Ensure compliance with all relevant laws, regulations, and standards to uphold company reputation and
operational integrity.
• Develop and execute initiatives to improve operational efficiency and customer satisfaction.
• Regularly report to the board on business performance, challenges, and opportunities.
QOOT Co.General Manager
Apr. 2023 - Sep. 2024London, England, United Kingdom• Spearheaded daily operations of Levant, ensuring seamless service delivery, compliance with health and
safety standards, and continuous improvement in service quality.
• Led and inspired a diverse team, including chefs, waitstaff, and support staff, fostering a collaborative and
high-performance work environment.
• Enhanced guest experience by implementing personalized service protocols, leading to a 25% increase in
customer satisfaction ratings and positive online reviews.
• Oversaw financial planning, budgeting, and cost control measures, achieving a 15% reduction in operational
costs while increasing revenue by 20%.
• Developed and executed innovative marketing strategies and promotional events that boosted customer
engagement and repeat patronage.
• Established strong relationships with suppliers and vendors, negotiating favourable contracts that ensured
high-quality supplies at competitive prices.
• Designed and conducted training programs to upskill staff, focusing on service excellence, product
knowledge, and compliance with Harrods’ standards.
• Implemented advanced POS systems and reservation management tools, enhancing operational efficiency
and customer service.
The Lebanese BakeryMulti-site General Manager
Aug. 2018 - Apr. 2023London Area, United Kingdom• Led daily operations to ensure efficiency and productivity at a premier bakery known for artisanal Lebanese
flatbreads.
• Developed and implemented strategic plans that increased revenue by optimizing product lines and
enhancing customer experience.
• Oversaw staff recruitment, training, and performance evaluations, fostering a cohesive team environment to
deliver exceptional service.
• Collaborated with suppliers to negotiate contracts, ensuring quality ingredients at competitive prices, thus
maintaining budgetary alignment.
• Managed marketing initiatives, including events and promotions, to elevate brand presence and drive foot
traffic.
• Ensured compliance with health and safety regulations, maintaining a spotless record of hygiene and quality
standards.
• Led the transition to digital POS systems, enhancing operational capabilities and streamlining customer
transactions.
• Regularly reviewed financial reports to adjust business strategies, leading to sustained profitability and
market expansion.
• Monthly P&L reviews with the company directors and addressing any areas of the business that could be
improved.
• Trained in using FnBshop, Fourth Hospitality and Shopwave, Marketman & Lightspeed.
Pizza VerdeGeneral Manager
Feb. 2017 - Aug. 2018London, England, United KingdomStarted as a Assistant Manager was promoted to General manager in 5 months
• Successfully reduced operational costs by 10% by optimizing supplier contracts and streamlining inventory
management processes.
• Managed daily operations, including scheduling, staffing, and budgeting, to meet company goals and
improve operational efficiency.
• Executed marketing strategies that increased local customer engagement and grew the customer base by
20%.
• Collaborated with the executive team to set monthly and yearly targets, achieving a 12% increase in sales
revenue during tenure.
• Ensured compliance with all health and safety regulations, achieving consistent high scores on annual
health inspections.
• Tracked and reduced costs through supplier renegotiation and expense monitoring.
• Implemented inventory system and transparent COGS.
• Prepared monthly sales and financial reports to support decision-making.
PizzamanAssistant Manager
Oct. 2016 - Jan. 2017London, England, United Kingdom• Maintained a clean and organized kitchen area, ensuring compliance with health and safety regulations.
• Enforced franchise-specific SOPs to maintain consistency in food presentation, service quality, and guest
• experience.
• Assisted with inventory control and ordering, ensuring all ingredients met the franchise’s product
• specifications.
• Coordinated with team members to efficiently manage orders and deliver a seamless customer experience
during high-demand periods.
• Assisted in inventory management by tracking supplies and ingredients, ensuring optimal inventory levels,
and reducing waste.
• Supported implementation of franchise-led marketing campaigns and seasonal menu updates.
• Performed daily cash-ups, tracked KPIs, and reported key performance metrics to senior management and
franchise representatives.
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