Agency of Industrial MarketingLoyalty Development Manager
Sep. 2013 - Mar. 2014KyivResponsibilities:
• sale and the carrying out of qualitative researches (Net Promoter Score, Brand Awareness, Benchmark, etc.);
• development of individual forms for interviews;
• writing scripts for depth interviews;
• project management (including the preparation of the offer);
• data analysis, reporting, training and presentations. Achievements and acquired skills:
• negotiations with B2B companies (Lapp, Siemens, Bosch, Isover, Venbest, etc.); • first successful experience of analytical work; • introduction of the NPS theory in the company (KPI, changes in staff, the introduction of CRM, etc.).