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Work Background
SAMOLET GroupHead of rent-to-own business services
Jul. 2023 - Jul. 2024- launched the first Rent-to-Own service for new apartments in CIS;
- in 6 months, the service grew to represent 15% of the group's total ready to live apartment sales;
- became the winner of the CX World Awards 2024 in the category of Best Innovations in Customer Experience (CX awards winners 2024). Concluded my tenure due to Samolet underwent a restructuring, because of which many Fintech projects were suspended including Rent-to-Own
EBAC - Escola Britânica de Artes Criativas e TecnologiaSenior Project Leader
Jun. 2023 - Sep. 2023São Paulo, BrazilResponsible for research and testing of new business models. Leaded 1 co-pilot project with nextmba.com which was unsuccessful
Food RocketGeneral manager (Charlotte, San Francisco)
Jan. 2023 - Jun. 2023- organized operational processes and doubled improved main metrics:
- involved KPIs and continuous cross-functional training system for employees;
- launched auto dispatch for all stores and created strict instructions for manual corrections;
- implemented dynamic overall fulfillment and personal delivery time depending on the number, volume of orders, distance and store capacity.
Yango DeliveryHead of dark stores operations
Jul. 2022 - Jan. 2023launched fast delivery service for retailers in CIS who have their own dark stores;
after the first month Yango delivered more than 50% orders from dark stores which were included in pilot; created the operation process for different dark stores which have capacity to produce 5000+ orders per day involving around 100 couriers; hired local dark stores managers and set up kpi’s structure to reach the key metrics.
ЕДУ!General Manager
Apr. 2021 - Jul. 2022Minsk, BelarusEDU! is Sberbank Belarus subsidiary, established in 2021. Service provide groceries delivery in 15 minutes. Justified the expediency of launching the e-grocery service in Belarus at the Strategy Committee and the Board of the Sber Bank Belarus. In 4 months I built the cross-functional team from scratch and launched the service. Set up the subsidiary legal entity LLC Sber Express and approved the legal architecture of the e-grocery service in the Ministry of Antimonopoly Regulation and Trade and the National Bank of Belarus. Concluded a partnership with TOP-4 and TOP-6 retailers of Belarus
MegaFonProduct Manager
May. 2019 - Apr. 2021Moscow City, RussiaDeveloped a new Mobile Network Portability application form, which increased conversion by 5%.
Organized team work in Agile manner, created a growth hacking team for regular testing of hypotheses and user stories research. Implemented the omnichannel strategy 2020 - 2021.
Coordinated 3 streams: service to digital, payment & sales completion.
IBM iXConsultant
Jan. 2019 - May. 2019Moscow, Russian FederationSome of the projects I've been involved in:
- Digital strategy development for the Almazbank in Yakutia;
- Organized and facilitated Design Thinking workshops for Russian oil companies (more than 100 participants);
- Studied 1 month at IBM University in Hamburg: Design Thinking, Digital Strategy
Deloitte DigitalConsultant
Jun. 2017 - Jan. 2019Moscow, Russian FederationI worked at dedicated team of professionals who are passionate about all things digital. Building upon the best of Deloitte’s core values of professionalism and collaboration Deloitte Digital focus on injecting innovation and creativity into our solutions for our clients. Some of the projects I've been involved in below:
- Development of a digital strategy for a mining company in Kazakhstan and Russian insurance company;
- Preparation of the quarterly news overview report of the financial technologies for Russian Bank;
- Design customer experience and customer journey maps in retail, banking, telecom and pharma industries;
- Launched a corporate social accelerator;
- Organized interaction with startups: road show, immersion tours, piloting joint projects with Deloitte clients.
PwCInternship in Audit & Assurance department
Jan. 2017 - May. 2017Moscow, Russian FederationParticipation in 3 weeks courses about audit, excel skills and Russian standards of accounting.
The three-month project in Oil and Gas industry. I was response for testing of Financial statement (accounts payable, revenue, loans and borrowings ) and created my own excel model for testing
inter-company accounts.
DeloitteIntern in the Enterprise Risk Services
Jul. 2016 - Sep. 2016Moscow
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