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Work Background
Lead Project Manager, Sr
Maureen Data Systems (MDS)Lead Project Manager, Sr
Dec. 2021• Lead Discovery, Planning, Build, UAT and Separation Cutover of Active Directory/O365 over 100+ Applications • Direction of Team of 10+ Project Managers, Architects and Engineers across all 4 hemispheres on project throughout South Pacific Ocean in Telecoms • Provided SME experience as previous MS Directory Services Escalation Engineer and ensured best practises were followed to not only Separate but also optimize where possible
Project Manager
Maureen Data Systems (MDS)Project Manager
Sep. 2020 - Dec. 2021• Lead Discovery, Planning, Build, UAT and Cutover of over 100+ Applications • Co-Direction of Team of 30+ Architect, Engineers, Networkers, DBA and Programmers across markets throughout the South Caribbean in Telecoms • Actively led troubleshooting of technical issues arising from updating environment from legacy out of data systems to current standards and best practise
Client Service Manager
Pervacio, Inc.Client Service Manager
Nov. 2017 - Jul. 2018Toronto, Canada Area• Client Services contact for major telecommunications company (Bell) • KPI and SLA Reporting as well as SOW negotiations • Oversite of client relationship during new program rollout including Project Management duties • Process design and implementation for new and existing teams globally
Technical Account Manager
EMCTechnical Account Manager
Oct. 2011 - Nov. 2016EMC• Oversite and engaging resources for new Data Storage hardware installation and migration of data • Oversaw troubleshooting and hardware maintenance including directing troubleshooting, patch maintenance schedule and Severity 1 issues • Experience assisting telecommunications, hospitals, universities, food distributors and the financial sector with overall best practices customized to their needs • Lead proactive measures within the client environment to consistently lower the number of escalation events down to 0%
Tech Support Engineer
EMCTech Support Engineer
Jan. 2008 - Oct. 2011• Capable of managing a customer/client caseload of over 50 cases • Design training material and train new technicians joining team
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