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Work Background
Qurate Retail GroupSr. Manager, Strategy & Operations, Global Broadcast Engineering
Aug. 2020West Chester, PAManaged a global engineering technology portfolio, collaborating with cross-functional leadership to develop strategic plans, align goals, and set key performance indicators (KPIs). Responsible for driving the operational review process, designing and overseeing KPI dashboards across multiple markets and projects, which enhanced project prioritization and led to effective risk management plans, thereby improving project delivery. This includes leading a team in project management, business analysis, and change management, ensuring successful project execution and fostering team development through training, mentoring, and networking. Additionally, managed the implementation of Digital Asset Management (DAM) systems, defined metadata schemes for a 1M+ digital assets, and consolidated multiple end-of-life systems into a single repository, resulting in streamlined operations and cost savings
Qurate Retail GroupGlobal Program Manager
Sep. 2015 - Aug. 2020West Chester, PennsylvaniaCollaborated with IT teams to align technological capabilities with business strategies, effectively bridging the gap between business and IT. Lead the Media Operations Center Program, coordinating with cross-functional project managers from IT, Construction, Brand/Creative, Legal, and external vendors to ensure successful program delivery. Lead the implementation of Media Asset Management (MAM) systems, including defining metadata schemes, establishing taxonomies, governance models, and workflows to meet business needs. Additionally, Drove change initiatives for MAM implementation, developing standard operating procedures, communication plans, and training for end users, while employing best practices to ensure smooth transitions and achieve desired outcomes.
QVCEnterprise Portfolio Program Manager
Jul. 2013 - Aug. 2015West Chester, PAAs the Program Manager for the Commerce functional area, led transformation initiatives during significant organizational mergers, collaborating with executives from both organizations to establish and align the joint Mission, Vision, and Goals, while effectively managing communications and driving project timelines.
QVCBusiness Architect
May. 2011 - Jun. 2013Partnering with IT Enterprise Architecture was the lead for the development of the Global Business Model for the Global Broadcasting functional area, defining business operations and systems across multiple markets. Accountable for directing key workstreams that support major business strategies, such as the launch of new initiatives inlcuidng the launch of new channels
QVCSenior Project Manager
May. 2006 - Apr. 2011Led the Studio Redesign program, overseeing the comprehensive refresh of all QVC studios and sets. I drove the consolidated plan across multiple workstreams, collaborating closely with Construction, Broadcast Engineering, IT, Procurement, Brand, and Broadcasting teams. My role involved coordinating efforts and ensuring seamless integration across these diverse functions. I was responsible for reporting progress to all teams and stakeholders at every level of the organization, ensuring transparency and alignment throughout the project. Successfully managing the project within scope, I delivered the studio redesign on time and within budget, achieving a successful on-air launch.
SKF USA Global Business Analyst
May. 1998 - May. 2006Conducted comprehensive process analysis and gap analysis to identify opportunities for improvement and optimization within the organization. Led process mapping efforts to streamline and enhance operational efficiencies, ensuring that processes are clearly defined and aligned with strategic objectives. Managed Electronic Data Interchange (EDI) administration, overseeing the implementation and maintenance of EDI systems to facilitate seamless data exchange and integration with external partners. Drove the consolidation of Value-Added Networks (VANs) to reduce costs and streamline workflows, enhancing overall efficiency and cost-effectiveness. Lead the implementation of a CRM solution across multiple markets in Europe, North America, and Brazil, ensuring successful testing, integration and alignment with regional business needs.
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