Phyllisia Taylor

Project Manager @Thales Group

AdvisorEngagement ManagerTechnologyTech Support✔️ IT🧨 ConsultingProject Manager

Phyllisia Taylor is a dedicated and experienced Project Manager at Thales Group, a multinational company that specializes in electrical systems and services for the aerospace, defense, transportation, and security markets. She has a proven track record in managing complex projects and leading teams to achieve their goals. With a strong background in engineering and technology, Phyllisia has developed a comprehensive understanding of the strategic, operational, and technical aspects of project management. Throughout her career, she has consistently demonstrated her ability to manage risks, optimize resources, and deliver projects within time and budget constraints. Phyllisia's leadership style is characterized by her commitment to fostering collaboration and promoting innovation.

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Work Background

ThalesIncident and Process Manager

Nov. 2022Orlando, Florida, United StatesIPM Responsible for the efficiency of NOC processes and ensuring best practices in Incident Management. IPM analyzes workflows and is responsible for change management for NOC. Services Management Reporting and Communication * Ensures the implementation of Monthly Steering Committee with KPIs (Change, Incidents, Problems, Main events, SLAs) * Defines and keeps up to date escalation matrix for each service * Performs regular incident simulation for critical services * Ensures L1 team has the necessary tools to perform their job efficiently and free of mistakes * Trains newcomers on incident management processes Incident Management * Ensures the day to day good interworking between L1, L2 and SME across different sites. * Ensures Documentation and reporting during the incident process. * Follows up on incidents with partners and 3rd parties * Provides incident chronology when required * Follows up on RCA with providers * Organizes and follows up of incidents backlog Metrics & SLA alignment * Facilitates Metrics & SLA alignment * Aligns and improves Metrics in process (incidents, availability, Time to response * Aligns and improves SLA Management: customer SLA vs. providers OLA

Iconic PMO, Inc.Chief Executive Officer

Jan. 2021Miami-Dade County, Florida, United StatesIconic PMO, Inc. provides Project Management Office (PMO) consulting services in Project Management, Quality Management, and IT Service Management in B2B and B2G service markets. Iconic PMO, Inc. serves businesses and government agencies seeking controlling, directive, or supportive project management services. For more information, visit our website http://www.iconicpmo.org

Cityblock HealthCityblack ERG Co-Lead

Jan. 2022 - Jul. 2022Created a familiar and safe space/community that increases representation and visibility for persons who identify with the African diaspora culture. Discussed the racial oppression that black people face on a daily basis within the broader company and everywhere we go. Continued to provide a safe, welcoming and respectful environment for people to meet biweekly to discuss more goals, thoughts/feelings and forward actions. Created events that celebrated and acknowledged black talent, beauty, intelligence and enthusiasm. Brought in speakers who spoke on personal and career development, mental health, disparities in health services, etc.

Cityblock HealthTechnical Project Manager

Aug. 2021 - Jul. 2022United States▪ Responsible for improving and growing the Enterprise Technology sub-department which includes three teams: Enterprise Support Group (ESG), Infrastructure & Reliability (IR), and Security. ▪ Recommended and produced new approaches on how to improve project management for Enterprise Tech projects ▪ Responsible for Enterprise Tech Budget ▪ Accountable for Enterprise Tech Vendor Compliance ▪ Reviewed and helped manage reporting against IT SLA ▪ Improved collaboration across Enterprise Tech ▪ Improved communication around Enterprise Tech projects, identifies clear routes for feedback ▪ Generated sustainable Enterprise Tech Project Roadmaps

LMS, Inc.Technical Incident Manager

Sep. 2019 - Mar. 2020Doral, Florida, United States▪ Collaborated at the forefront of innovation with Carnival Corporation (CCL) for experience business solutions of the Ocean Medallion ▪ Assisted with system performance monitoring and analysis ▪ Maintained records and provided project solutioning support onboard and onshore ▪ Responsible for the oversight of critical incident and major system escalations from initiation to resolution ▪ Conducted workflow analysis and business process analysis while identifying root causes with different business modeling tools

Iconic Staff Solutions, Inc.CEO, Founder

Jan. 2017 - Aug. 2019Greater Chicago Area▪ Computer Training Source, Chicago, IL Sigma and ITIL Instructor, June 2017 – February 2018 ▪ Training Institute, Chicago, IL Six Sigma Instructor, March 2018 ▪ Our Lady of Grace Catholic School, Chicago, IL Computer Technology Instructor, August 2018 – March 2019 ▪ Grey Campus, Chicago, IL PMP Instructor, December 2018 ▪ eConsulting Group, Chicago, IL Six Sigma and PMP Instructor, Program Manager – GI Bill, January 2019 ▪ Certification Planner, Chicago, IL Lead Instructor, January 2019

Premier Staff ServicesBusiness Development Manager

Jan. 2016 - Dec. 2016Naperville, IL▪ Generated new business for the firm via cold calls, in person visits, referrals from contacts and networking on social media. ▪ Generated $25,000 in new accounts. ▪ Built customer acquisition strategy that generated consistent monthly growth of at least 10%

Cardinal Intellectual PropertyITIL Service Supervisor

Jan. 2014 - Dec. 2016Evanston, IL▪ Developed new hire onboarding program to create a consistent and scalable process ▪ Created new hire product training plan that reduced total onboarding time from over 12 weeks down to 8 weeks ▪ Supervised a group of 10 team members, provided training, coaching and overall development of trainers within the Service Center.

Goodwill Industries of Southeastern Wisconsin, Inc.IT Field Technician

Mar. 2014 - Aug. 2014Lombard, IL▪ Provided technical support for 200+ users nationally. ▪ Implemented monthly maintenance plan for POS equipment ▪ Reduced service calls for POS equipment 22.3%

United States Army National GuardAdministrative Specialist

Jun. 1989 - Apr. 1994Columbia, South Carolina Area▪ Typed military and nonmilitary correspondence in draft and final copy ▪ Employed basic principles of English composition and grammar in preparing correspondence ▪ Proofread and typed documents against source documents ▪ Assembled final product for review, authentication, or other disposition ▪ Prepared, registered or certified mail for dispatch ▪ Opened, sorted, routed, and delivered incoming correspondence and messages ▪ Prepared suspense control documents and maintained suspense files ▪ Signed receipt for, and picked up registered and certified mail ▪ Dated and dispatched outgoing correspondence and messages ▪ Prepared and maintained functional files per MARKS ▪ Received publications, established and maintained publications library ▪ Requisitioned and stocked blank forms