Boots UKSalesforce SME/Technical Lead
Aug. 2015 - Nov. 2016With the completion of Boots Recruitment Transformation project my team took on the BAU support of the Salesforce Service Cloud environment that supports the recruitment support center at BootsUK. My role as SME/team lead is to provide technical support to Salesforce Service Cloud from administration through to minor change and development. I am seen as the 'Go To' person for all queries regarding Salesforce Service Could for Boots Recruitment and work with the customer to continue to enhance the system through change. As part of my role I lead a team of 2 Salesforce Administrators and x3 Salesforce Developers and a Technical Analyst. Along with myself, my team provide BAU support and change as required by the business.