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Work Background
Marco's Pizza (Marco's Franchising, LLC)Delivery Driver
Oct. 2023New Brighton, Minnesota, United States
Royal Credit UnionMember Account Representative III
Oct. 2023 - Apr. 2024With over six years of experience in the banking industry, I am a licensed financial professional and a member account representative III at Royal Credit Union. I provide exceptional customer service and financial solutions to our members, using my credentials and competencies in insurance and securities, coaching, sales, retail, and customer satisfaction. My mission is to build lifelong relationships with customers, team members, and partners, and to help them achieve their financial goals. I discover customer needs through meaningful conversations, understand risk and compliance, and take ownership of situations. I also work well in a team environment and support the growth and development of others. I am always eager to learn new skills, take on more challenges, and contribute to the success of Royal Credit Union.
Mom's Meals | A Purfoods CompanyDelivery Driver
Feb. 2023 - Oct. 2023St Anthony, Minnesota, United StatesDelivering prepackaged meals to customer's homes with excellent customer service. Working as a team as we load our trucks together at the cold storage facility in the mornings. Driving a company truck with a refrigeration unit on the back of the truck to keep the food fresh. Ability to lift up to 50 pounds, getting in an out of the truck and walking in and out of buildings up to 70 plus times a day for 10 plus hours. Safety first mindset while driving and delivering. Calling customers, interacting with customers during the delivery. Using a tablet and phone throughout the work day accurately recording deliveries in the Mom's Meals application. Keeping a clean work truck and scheduling appointments when the truck needs maintenance.
Fetch 📦Delivery Driver
Feb. 2022 - Feb. 2023Golden Valley, Minnesota, United StatesIndependent Contractor driving my own vehicle. Making deliveries through the course of the day to various housing complexes that have an agreement with Fetch to have access to the properties to be able to deliver packages directly to the residents door or resident for signature. Using the fetch delivery app on my smartphone to scan packages and take pictures of delivery. Ability to lift packages and pack vehicle with packages. Providing great customer service and completing routes in a timely manner.
Loggers Trail Golf CoursePro Shop Supervisor
Aug. 2021 - Oct. 2022Stillwater, Minnesota, United StatesWas responsible for running the pro shop at the golf course which included the responsibilities of opening and closing the pro shop daily depending on shift. Following checklists to make sure things are completed for the opening or closing of the day. Main focus was to check golfers in for their tee times, selling items in the pro shop, including snacks, drinks, golf balls, range balls, hats, shirts, gloves and the like. Used G1 software from Golf Now to see the tee sheet to make/remove/adjust tee times throughout the day. Also was used for ringing up all orders. Kept golfers apprised of weather, delays, pace of play and course conditions. Was a key holder.
Wells FargoPersonal Banker
Nov. 2016 - Jul. 2021St. Anthony, MNHaving meaningful conversations with customers to better understand their financial needs and goals. Building lifelong relationships with customers, team members and partners. Understanding risk and compliance and applying that knowledge everyday to all situations in the bank. Providing excellent customer service and working great within a team atmosphere. Taking ownership of situations that arise either positive or negative. Following through on commitments made in a timely fashion. Went through licensing training and have insurance license, SIE, series 6 and series 63.
Wells FargoTeller
Nov. 2015 - Nov. 2016St. Anthony, MNProviding excellent customer service. Greeting and welcoming customers to Wells Fargo, Handling cash transactions and balancing a drawer. Discovering customer needs with friendly conversations. Knowledge of opening and closing procedures, key holder. Taking on more tasks as needed. Work well in the team environment.
AramarkRoute Sales Representative
Jun. 2015 - Jul. 2015Fridley, MNDriving a company truck in the south metro area delivering floor mats, uniforms, towels, aprons, etc. Delivering excellent customer service and support. Inventory management. Swapping out the dirty and used products for new and clean products weekly or every other week. Handling of invoices, writing credits and billing on the spot. Use and knowledge of the handheld. Taking notes and drawing maps.
My BurgerManager in Training
Sep. 2014 - May. 2015Minneapolis, MNExcellent customer service as a shift lead, mostly front of house as a cashier. Knowledge of the POS system, menu, and restaurant. Very hands on cleaning daily. Attention to detail. Opening and closing duties as well counting drawers and using the safe. Key holder for 2 locations.
Franchise SportsStore Manager
Apr. 2010 - Sep. 2014Greater Minneapolis-St. Paul AreaDay to day store manager, opening and closing the store. Hiring and management of employees. Creating a customer friendly atmosphere with knowledgeable and responsible staff. Handling of cash, counting drawers and taking deposits to the bank. Receiving new product entering in skus into the computer. Cleaning and organizing the store to look professional and inviting. Merchandizing the store with new and seasonal apparel. Running successful inventories. Making schedules. Shipping online sales. Running the customer rewards program. Taking pictures of product and making a listing online using Amazon, eBay and online store. In store sales with customers.
SlumberlandMerchandise Handler
Jul. 2007 - Oct. 2008Little Canada, MNLoading trucks with furniture products. Picking products throughout the warehouse using a forklift and dolley. Looking up items on a handheld and knowing where items were in the warehouse. On my feet all day walking. Able to lift up to 100 lbs. Organizing orders by routes.
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