PlayballAdministrative Assistant & Data Entry Specialist
Aug. 2019Atlanta, Georgia, United StatesResults-oriented Playball 404 Administrative Assistant with a proven track record supporting the organization's dynamic initiatives. Leveraging a comprehensive skill set, I excel in managing diverse administrative tasks crucial to the success of Playball 404 programs. Proficient in utilizing technology and software, I streamline processes, including website updates, signup procedures, and financial record-keeping using QuickBooks and Stripe for efficient monthly billing. As an independent coordinator of remote operations, I report financial transactions, update rosters, and schedule multiple afterschool programs. My dedication to clear communication ensures seamless interactions with stakeholders, fostering a collaborative environment. Creative and detail-oriented, I contributed to a 30% increase in program enrollment by developing visually appealing promotional materials using Canva, while simultaneously reducing production time by 20%. My commitment to customer satisfaction is evident in my success in resolving 95% of customer service issues within 24 hours, resulting in a 20% improvement in participant satisfaction and engagement in afterschool activities. A key player in the expansion of Playball 404 programs to six additional schools, I spearheaded the initiative, contributing to a 20% increase in overall program reach and impact. My implementation of a feedback analysis system led to a 25% improvement in the program based on participant suggestions and preferences. In summary, as a Playball 404 Administrative Assistant, I bring a proactive and results-driven approach to support the organization's goals, ensuring efficient operations and impactful community engagement.