HR
Horacio Javier Rubio Operations Partner @AMDOCS IT C-level Executive Engineer Consulting ✔️ IT Business Owner 💼 C-level Executive 🧑🔬 Engineer 🧨 Consulting ✨ Business Owner System Architect Backend Developer Frontend Developer System Analyst DevOps Project Manager ML Engineer Data Scientist Data Engineer Data Analyst BI Analyst Solution Integrator Partner Computer engineer Database Developer
AMDOCS is a leading software and services provider to communications and media companies globally.
As an Operations Partner, I serve as the single point of accountability for the delivery of operational services across multiple accounts, ensuring alignment with KPIs, SLAs, budgets, customer satisfaction, and all contractual requirements. I specialize in optimizing service performance, driving continuous improvement, and fostering long-term customer relationships through proactive solutions.
With a strong focus on strategic operations management, I lead cross-functional teams to deliver seamless services while identifying areas for operational enhancements and cost efficiencies. My expertise spans stakeholder relationship management, escalation procedures, training development, and the orchestration of extended virtual teams. Additionally.
Key Responsibilities:
Lead the operational strategy, ensuring the delivery of services in alignment with business goals and performance metrics.
Manage stakeholder relationships, both internally and externally, acting as a trusted advisor to drive customer satisfaction and service improvements.
Oversee operational P&L, Promote value realization for the client.
Spearhead continuous service improvement initiatives by identifying opportunities to enhance service delivery and reduce costs.
Build and develop high-performing on-site and virtual teams, providing coaching and leadership.
Manage vendor relationships, ensuring service quality and timely delivery of solutions.
Own quality management, leading Root Cause Analysis (RCA), lessons learned, and continuous improvement processes.
Communicate effectively across all levels, driving clarity on goals, initiatives, and operational status.
Skills & Expertise:
End-to-end Operations Management
Strategic Business Alignment & Value Delivery
KPI, SLA, and P&L Management
Continuous Service Improvement & Root Cause Analysis
Stakeholder Relationship Management
Team Leadership & Development
Direct experience with complex software modules, ar Keep in touch with me I'm using Intch to connect with new people. Use this link to open chat with me via Intch app Open Chat
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