Neil Bryan

IT Manager Operations @Equinox Fitness

💰 Investor & VC💸 MarketingCompliance OfficerSecurity Analyst⚖️ Legal🐦 Design🧨 ConsultingManager🏦 Finance🏐 SportsSystem AnalystPortfolio ManagerPR ManagerAssociateAccount Manager✔️ IT👍 Sales & BizDev🗿 HR🧑‍🔬 Engineer🎥 EntertainmentCustomer Success ManagerProduct ManagerProject ManagerTech SupportComputer engineer

Equinox Fitness has seen significant progress in its IT operations, but there is still room for improvement. The company's digital transformation strategy has been successful, with notable enhancements in system efficiency and security. However, some areas require attention, including data management, cloud migration, and staff training. Additionally, the integration of artificial intelligence and machine learning technologies could greatly enhance operational efficiency. The IT department's focus should be on ensuring system stability, improving data analytics capabilities, and investing in emerging technologies to maintain a competitive edge.

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Work Background

EquinoxService Desk Manager

Mar. 2023United States1. Team Management: Leading and managing the service desk staff, including hiring, training, and evaluating team members to ensure a high level of service delivery. 2. **Service Quality**: Ensuring that the service desk operates effectively and efficiently, meeting agreed service levels and providing excellent customer service. 3. **Process Improvement**: Continuously seeking ways to improve IT support processes and procedures, ensuring they align with best practices (like ITIL), and making sure the team adheres to these processes. 4. **Incident Management**: Overseeing the handling of incidents and service requests, making sure they are resolved in a timely manner and escalated appropriately. 5. **Reporting and Analysis**: Monitoring service desk activities and performance, generating reports for management, and using data to identify trends and areas for improvement. 6. **Stakeholder Communication**: Acting as the point of contact between IT and the rest of the organization, communicating effectively with users, IT management, and other stakeholders. 7. **Budget Management**: Managing the service desk budget, including resources, tools, and staffing. 8. **Vendor Management**: Managing relationships with vendors and third-party service providers to ensure that the services they provide are cost-effective and meet the organization's needs. 9. **Training and Development**: Ensuring that service desk staff are trained on new technologies, processes, and customer service skills. 10. **ITSM Tool Management**: Overseeing the IT Service Management (ITSM) tools used by the service desk, ensuring they are utilized effectively and kept up to date

EquinoxInformation Technology Technical Lead

Aug. 2019 - Jul. 2023United States

EquinoxEnd User Support Services

May. 2017 - Jul. 2019Greater New York City Area

Mount Sinai Health SystemDesktop Engineer

Oct. 2017 - Apr. 2018

North Shore-LIJ Health SystemHardware Engineer/Regional Field Services & Technical Trainer

Oct. 2013 - Mar. 2017Northwell Health Systems• Field Service Technician • Repairing and Service Desktop • Network maintenance • Printers Repairs and Service • Mac Book Repairs on all OS • Iphone, Ipad repairs • Medical Ergotron, Stinger/Enovate, Capsa Solutions and Rubbermaid Carts and repairs and Service • Kronos clocks repairs and service

Precision Medical ServicesBiomedical Equipment Engineer

Feb. 2013 - Oct. 2013Elizabeth NJTechnical Service Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety inspections (ESI), and operation verification procedures (OVP) on highly complex and intricate biomedical equipment and systems Repair, install, and calibrate highly complex and intricate biomedical equipment and systems Inform supervisors of the status of repairs, scheduled inspections, unusual equipment situations, and any customer concerns Work with, direct, and document the activities of subcontractors, vendors, and outside service technicians to ensure proper service delivery Maintain biomedical expertise through ongoing training and education Lead Service Operations Special Projects as assigned. Travel to sites and\or work with other Central Office associates as necessary for the collection and analysis of information and\or data pertaining to any special assignments Regulatory Compliance Ensure the accuracy and integrity of the equipment database to include the inventory, performance assurance (PA) schedules, nomenclature, and service history Adhere to the Medical Equipment Management Plan (MEMP), including all regulatory agency compliances and other applicable policies and procedures Responsible for ensuring all service and documentation is complete, timely, and accurate Inventory Perform periodic inspections of current inventory status Verify the completion of security analysis for new customer equipment Performs Incoming Inspections (II) to maintain a complete and accurate inventory of medical devices, including trial and evaluation, rental, and loaner equipment in addition to permanently assigned equipment inventory. Maintain the accuracy and integrity of the equipment database to include inventory, performance assurance (PA) schedules, nomenclature, and service history Make recommendations regarding inventory

VistaprintSenior Systems Administrator

Aug. 2010 - Jan. 2013Jamaica• Cisco/VoIP environment, the LAN/WAN/WLAN network, database administration and Firewalls. • NetApp SAN administration • Windows 2003/2008 • Microsoft Exchange Server 2010 • Antivirus Administrator • IP/MPLS knowledge of installation and configuration of variety of Cisco networking equipment and IT Cisco switches/routers using engineering installation documentation. • Consulting, analyzing, designing and managing IT, Information Technology, systems projects. • Cross-functional project management methodologies and techniques. • WSUS, SCCM,DNS, DHCP, LDAP 5 years Fiber Channells Protocols • Effectively leading an IT team for delivering wide ranging of core LAN/WAN solutions to organizations. • Barracuda and Juniper Networks implementation • Forescout CounterAct Administrator • Service Desk Administrator

Bahia Principe Hotels & ResortsInformation Technology Manager

May. 2007 - Jun. 2010Jamaica• Windows 2003/2008 • Microsoft Exchange Server 2010 • Antivirus Administrator Leadership: • Led Information technologies teams • Prepared annual plans, strategies and IT procedures to attain the objectives of the firms • Assigned technical projects to different team members according to area of expertise – Completed assigned projects on time • Managed the software/hardware purchasing and other IT supplies Training and professional development: • Conducted performance evaluations and mentored IT personnel through formal channels to execute professional development plans. • Designed IT training programmers for new employees – Provided training on technicalities of internet firewall and protocols • Trained several Information Technology teams and supervised them efficiently • Developed and implemented new IT standards in existing projects – Implemented various quality control measures to ensure highest quality standards General: • Sustained cordial relationship with the clients and the staff • Migrated legacy data from ADABAS to Oracle RDBMS for the management system development team • Worked on Networking and Firewall along with Cisco/VoIP environment

IberostarInformation Technology Manager

Mar. 2006 - Jun. 2007Iberostar Resorts - Dominican Republic• Windows 2003/2008 • Microsoft Exchange Server 2010 • Antivirus Administrator Leadership: • Led Information technologies teams • Prepared annual plans, strategies and IT procedures to attain the objectives of the firms • Assigned technical projects to different team members according to area of expertise – Completed assigned projects on time • Managed the software/hardware purchasing and other IT supplies Training and professional development: • Conducted performance evaluations and mentored IT personnel through formal channels to execute professional development plans. • Designed IT training programmers for new employees – Provided training on technicalities of internet firewall and protocols • Trained several Information Technology teams and supervised them efficiently • Developed and implemented new IT standards in existing projects – Implemented various quality control measures to ensure highest quality standards General: • Sustained cordial relationship with the clients and the staff • Migrated legacy data from ADABAS to Oracle RDBMS for the management system development team • Worked on Networking and Firewall along with Cisco/VoIP environment IT Manager: Key Skills & Core Competencies • Passion for constant improvement • Ability to solve all IT related issues in a firm • Good interpersonal skills • Ability to take good decisions in stressful situations • Excellent presentation and communication skills • Well versed with networking terminologies Network+ and MCSE • Knowledge of latest Hardware and operating systems • Effective team leader with strong analytical & problem solving abilities • Flexible and detail oriented attitude

IberostarInformation Technology Manager

Jan. 2006 - Jun. 2007Iberostar Resorts - Jamaica• Windows 2003/2008 • Microsoft Exchange Server 2010 • Microsoft SQL Server 2005 • Antivirus Administrator Leadership: • Led Information technologies teams • Prepared annual plans, strategies and IT procedures to attain the objectives of the firms • Assigned technical projects to different team members according to area of expertise – Completed assigned projects on time • Managed the software/hardware purchasing and other IT supplies Training and professional development: • Conducted performance evaluations and mentored IT personnel through formal channels to execute professional development plans. • Designed IT training programmers for new employees – Provided training on technicalities of internet firewall and protocols • Trained several Information Technology teams and supervised them efficiently • Developed and implemented new IT standards in existing projects – Implemented various quality control measures to ensure highest quality standards General: • Sustained cordial relationship with the clients and the staff • Migrated legacy data from ADABAS to Oracle RDBMS for the management system development team • Worked on Networking and Firewall along with Cisco/VoIP environment IT Manager: Key Skills & Core Competencies • Passion for constant improvement • Ability to solve all IT related issues in a firm • Good interpersonal skills • Ability to take good decisions in stressful situations • Excellent presentation and communication skills • Well versed with networking terminologies Network+ and MCSE • Knowledge of latest Hardware and operating systems • Effective team leader with strong analytical & problem solving abilities • Flexible and detail oriented attitude

Integrity Solution Services, Inc.Help Desk Administrator/Systems Administrator

Feb. 2003 - Apr. 2007JamaicaIT Help desk: • Served as main focal point on all IT-related matters for the organization • Managed the administration of the company’s WAN • Supervised system troubleshooting, backups, database, and system recovery • Provided expert IT support to customer base – Handled each and every technical query • Handled the escalated queries related to customer issues responsibly • Resolved/escalated IT help desk issues efficiently – Helped in timely recovery of valuable data in case of any software disaster • Resolved critical technical issues pertaining to System Performance, Viruses, Spy ware and Spam related issues, eliminate computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs. • Developed departmental help manuals to assist the staff with IT issues • Motivated the employees facing problems in IT issues

Tympani - IT Consulting and SolutionsSystems Administrator

Mar. 2005 - Mar. 2006Jamaica• Served as main focal point on all IT-related matters for the organization • Managed the administration of the company’s WAN • Supervised system troubleshooting, backups, database, and system recovery • Provided expert IT support to customer base – Handled each and every technical query • Handled the escalated queries related to customer issues responsibly • Resolved/escalated IT help desk issues efficiently – Helped in timely recovery of valuable data in case of any software disaster • Resolved critical technical issues pertaining to System Performance, Viruses, Spy ware and Spam related issues, eliminate computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs. • Developed departmental help manuals to assist the staff with IT issues • Motivated the employees facing problems in IT issues • Printer, Copiers and Plotter Repairs and Maintenance Engineer

The Ritz-Carlton Hotel Company L.L.C.Business Center Personnel

Jan. 2000 - Jan. 2001• Served as main focal point on all IT-related matters for the organization • Managed the administration of the company’s WAN • Supervised system troubleshooting, backups, database, and system recovery • Provided expert IT support to customer base – Handled each and every technical query • Handled the escalated queries related to customer issues responsibly • Resolved/escalated IT help desk issues efficiently – Helped in timely recovery of valuable data in case of any software disaster • Resolved critical technical issues pertaining to System Performance, Viruses, Spy ware and Spam related issues, eliminate computer crashes, Network & Internet Connectivity related issues, Application Conflicts & System Bugs. • Developed departmental help manuals to assist the staff with IT issues • Motivated the employees facing problems in IT issues

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