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Work Background
EMS Management & Consultants, Inc.Customer Success Executive
Dec. 2024United States
ModivcareClient Account Manager IV
Aug. 2023 - Jul. 2024North Carolina, United States• Cultivated and maintained strategic client partnerships, ensuring alignment of service delivery with business objectives and customized solutions while following contract requirements.
• Managed project execution to ensure adherence to timelines and budget, highlighting the value proposition.
• Analyzed, deciphered and optimized business processes to meet client objectives and industry standards, resulting in improved growth potential and operational efficiency.
ModivcareSenior Director of Operations
Apr. 2022 - Aug. 2023North Carolina, United States• Developed and implemented operational strategies through project plans that improved efficiency and met client objectives, responsibly analyzing financial data to manage a multimillion-dollar budget.
• Led a team dedicated to fostering collaboration and encouraging innovation to align with business needs. This approach not only enhanced performance but also significantly improved service quality.
• Maintained compliance with state regulations and prioritized rider safety to ensure quality through effective management of stakeholder relationships.
ModivcareClient Executive
Jun. 2021 - Apr. 2022North Carolina, United States• Developed and executed a transportation strategy that enhanced healthcare accessibility for Medicaid recipients, aligning with Managed Care Organizations goals.
• Managed transportation providers to ensure service reliability, accessibility, and cost-effectiveness, adhering to program quality standards.
• Maintained strict compliance with established healthcare quality benchmarks, ensuring consistent program integrity and performance.
EMS Management & Consultants, Inc.Strategic Account Manager
Feb. 2015 - Jun. 2021Greensboro/Winston-Salem, North Carolina Area• Conducted strategic analysis and performed in-depth business reviews using statistical report data, which elevated client satisfaction and supported business growth initiatives.
• Developed content for Requests for Proposals (RFPs) by leveraging enterprise value assessments, enhancing sales and marketing initiatives and improving win rates for my book of business. • Aided in improving Net Promoter Scores, thereby playing a role in meeting organizational performance goals over a three-year period.
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