Michelle DeLaat-Fonash

Customer Success / Relationship Senior Manager @Deloitte

✔️ IT💼 C-level Executive👍 Sales & BizDevCTOCSOCustomer Success ManagerTech Support

Michelle DeLaat-Fonash is a seasoned professional with vast experience in customer relationship management. She previously served as a Customer Success/Relationship Senior Manager at Deloitte, a global professional services firm. In her role, she was responsible for managing client relationships, ensuring customer satisfaction, and driving business success. She focused on fostering strong relationships with clients and driving customer success strategies. Throughout her career at Deloitte, Michelle held various leadership positions in customer service, relationship management and risk management, honing her expertise in these areas. She is known for her strong interpersonal skills, strategic mindset, and her ability to build and maintain strong relationships with clients. Michelle holds a Bachelor's degree in Business Administration from DePaul University, as well as certifications (ITIL v3 and ISO 27001, Sr Lead Auditor), emphasizing her strong foundation in business strategies and operations. She has a strong commitment to excellence and dedication to customer success.

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