Requests
24Applied by 1
Looking to expand my network
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Network Power<100 people
Roles
🧑🔬60%
Engineer
💰40%
Investor & VC
🔥40%
Startup Founder
Geos
🇺🇸60%
United States
🇮🇱20%
Israel
🇮🇳20%
India
Work Background
Elliott Moss ConsultingSenior Consultant
Oct. 2023Singapore
Zensar TechnologiesO365 Technical Specialist
Oct. 2022 - Oct. 2023London, England, United Kingdom· Defining and enforcing collaboration and security standards, templates and tools required for Microsoft O365 services.
· Lead implementation for various projects related to Messaging and Collaboration Office 365 services, Active Directory, Azure AD within the delivery.
· Lead the global planning,implementation, availability, stability, security, performance, capacity, functionality and vitality of Office 365 and Azure platforms.
· SharePoint metadata configuration, site configuration, lists, content types, workflows, web parts, and other components.
·Microsoft One drive and Microsoft teams migration planning,implementation, availability, stability, security, performance, capacity,functionality and vitality of the services.
· Coordinating with Architects from other practices to continually improve our delivery methodology and share best practices and lessons learned.
· Presents Active Directory, Azure AD, Messaging and Collaboration topics and solutions to clients, partners and Zensar teammates.
· Provinding required consulting/professional support required for the clients
· Strong ability to cultivate relationships with clients, Zensar teammates, and partners.
· Providing written (document and presentation) and verbal communication skills with the ability to articulate both technical and abstract concepts in a clear and concise manner.
· Direct involvement of large-scale implementations and architecture, design and installation related to O365 services
· Maintaining an optimistic, flexible attitude in a very fast-paced environment.
· Providing proven follow-up, follow-through communication skills ,highly motivated and results-driven assistance when necessary.
Metro Bank (UK)Modern Workplace Engineer
Mar. 2022 - Oct. 2022London, England, United KingdomDeployed/Azure Virtual Desktop infrastructure for the back end development and back office VDI pools - Setup the future template design for improved future virtual desktop infrastructure deployments. -take ownership of escalations and optimizing VDI performances by taking cost save methodologies
London Stock Exchange Group (LSEG) Senior Systems Engineer
Jul. 2018 - Feb. 2022London Area, United KingdomDeploying,Managing and Administration of Exchange and Unified messaging services and infrastructure of London Stock Exchange Group along with handling support requests for Exchange/ O365, handling L3 escalations and serving to fulfill Service Level Agreements. • Windows Server (2003-2016) • Hyper-V & VMware administration(non-Microsoft)
• Office 365 & Microsoft Azure- ADFS , Exchange online,Microsoft Teams,Sharepoint online,O365 Security,MDM and MDMA (intune)
• Exchange server 2010/2013 /2007/2016
• Hybrid (Office 365 and exchange 2013,2016)
• Enterprise Vault
• Glasswall
• Symantec Message labs
• Mimecast
• Veritas EDP
N-Able Private LimitedSystems Engineer
Oct. 2016 - Jul. 2018Colombo• Migrations and implementation of Microsoft exchange and O365 cloud environment.
• Migrations from legacy exchange Systems. • Hands-On Migration,Hybrid Deployment experience to O365.
• Deploying Azure AD Connect and ADFS
• Handling Office 365 support requests for Exchange/ O365 customers.
• Handling L3 escalations and serving to fulfill Service Level Agreements. •Involving to client projects and ensure projects meet client requirements and deadlines
•Planning, configuring, training and documenting client projects . •Providing Admin and end User Training to Clients •Exceptional customer support and communication skills in person and on the phone.
•Facilitating knowledge transfer to other team members and the organization.
•Communicating with Vendors and getting issues fixed in case of an escalation. •Excellent analytical and problem-solving abilities
• Active Directory and other Core Microsoft Server Roles implementation,management and handling L3 escalations and serving to fulfill Service Level Agreements .(DHCP, DNS, File Server, Print Server,ADFS etc)
Intrepid GroupIT Engineer
Mar. 2016 - Oct. 2016ColomboTake the ownership of1st and 2nd Level support globally and escalate to the next level support.
* Complete configuration, installation and support of Microsoft operating system and services such
as AD, DNS, DHCP, RDP, WSUS, IIS and group policy administration.
* Microsoft Server 2008/2012, powershell, group policy, Hyper-V, Citrix & XenApps and Xendesktop application virtualization and virtualization concept.
* Office 365 Administration.
* Maintaining software applications, operating system and regular windows server maintenance
task.
* Provide escalation support for end-user trouble calls.
* Documents and cross-train team members in areas of strong expertise.
Eureka Technology PartnersSenior System Support Specialist
Jun. 2015 - Feb. 2016Colombo 03Manage and Maintain a highly motivated, engaged and business conscious team to handle 247 Techies
customers
Use the 247 Techies Management System to maintain effective reporting and monitoring.
Deliver an OUTSTANDING Experience to customers.
Use the Management system to maintain effective reporting and monitoring. • Handling incoming requests from customers by Calls, Chats and Bomgar sessions.
• Describing products and services, responding to questions, and obtaining customer information.
• Entering data and maintaining database of existing customers and new customers.
• Resolving Technical related issues and providing customer with proper solution, via the troubleshooting techniques.
Eureka Technology PartnersSystem Support Specialsit
Dec. 2014 - Jun. 2015Colombo 03
Eureka Technology PartnersIT Support executive
Dec. 2013 - Dec. 2014Colombo 03Provided remote technical support for US, UK, Australia and Canada based clients including presales support.
• Resolving and troubleshooting issues related to majority of the Microsoft products and Mac OS x.
• Installing and configuring software, systems, networks, printers, scanners and devices
• Interacting by phone with the customers to solicit order for services or goods.
• Installing, configuring and upgrading Windows & Mac OS X
• Configuring and Troubleshooting Routers, Modems, switches and NAS drives
• Planning and configuring backup solutions.
• Carrying out scheduled maintenance including vulnerability diagnosing and implementing solutions.
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