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Work Background
Zanzi HomesChief Operating Officer
Apr. 2017 - Sep. 2024MaltaPart of the QuickLets and Zanzi Homes Group.
For skills, please see QuickLets above. Zanzi Homes is a prominent real estate agency based in Malta. It has rapidly grown in stature and is recognized as one of the leading players in the Maltese real estate market. Zanzi Homes is known for its innovative and customer-centric approach, utilizing modern technology and digital tools to enhance the real estate experience for both buyers and sellers. The agency has established a reputation for providing top-notch services, which include property sales, lettings, property management, and property advisory services. Their team consists of experienced and knowledgeable professionals who are well-versed in the local real estate market, regulations, and trends. They aim to guide clients through the entire process of buying, selling, or renting properties, ensuring a smooth and hassle-free experience. Zanzi Homes is dedicated to staying ahead of the curve, embracing technological advancements, and offering cutting-edge solutions to meet the evolving needs of its clients. This commitment to innovation has played a significant role in their success and growth.
QuickLetsChief Operating Officer
Apr. 2017 - Sep. 2024MaltaTransforming Real Estate Growth: Unleashing Success Since 2017! Over the past years, my unwavering focus has been on the stellar growth and seamless daily operations of QuickLets, Zanzi Homes, and QLC Real Estate. Together, we've celebrated a remarkable workforce surge, soaring from 167 to over 620, and pioneered 23 new outlets, including one overseas. Our collective journey has been one of continuous transformation, where innovation and investments in brands and people have propelled us to stand as Malta's unrivalled real estate juggernaut—yes, we hold the prestigious title of the first to open an offshore branch in Cyprus! At QuickLets, Zanzi Homes, and QLC, I've been immersed in diverse realms: orchestrating operations, crafting strategic marketing initiatives, optimizing human resources, spearheading cutting-edge system development, and adeptly managing projects. But above all, it's been the art of people experience management that has truly captivated me. Our triumphs resonate deeply, like the unparalleled success achieved in Cyprus, the exceptional team growth in Malta, the revolutionary People Experience Strategy implementation, and the benevolent QLZH Foundation establishment (check links!). My heart brims with gratitude for these milestones, especially the momentous QLC Real Estate brand launches. However, it's the precious connections that have enriched my life throughout this inspiring odyssey— they ignite my unyielding passion to continually evolve. Are you ready to join forces for unprecedented success? Let's connect and forge new possibilities together! #RealEstateGrowth #InnovationChampion #PeopleFirst
FCM Bank LimitedClient Relationship Manager
Sep. 2014 - Apr. 2017St. Julians, MaltaAchievements at FCM Bank • Implemented a quality monitoring processes for all channels,
• Developed KPI’s and respective reports,
• Designed and roll out of customer service training programme,
• Instilled higher customer centered ethos through coaching, development and motivation,
• Introduced employee monthly performance evaluation meetings,
• Consistently delivered results against SLA’s, • Increased communication and relationships of internal and external stakeholders,
• Implemented improvements to the on-boarding of customers process,
• Proactively owned all marketing tasks and campaigns,
• Prepare and chair the Marketing Committee on a monthly basis,
• Managed adherence to the Know Your Customer and Anti Money Laundering Policies,
• Assets & Liabilities Committee Member,
• Designed and rolled out an Employee Engagement Survey, including feedback reporting.
Foster Clark Products LtdSales Coordinator
Jul. 2013 - Aug. 2014As part of the sales team I deal with the North Africa region and my duties are mainly focused around assisting the Area Sales Manager in achieving the sales targets by building strong relationships with key account clients.
HSBCTeam Manager
Oct. 2006 - Nov. 2012Achievements at HSBC • Lead a management group of 70, including 5 team leaders, consistently ranking top in KPI Score Cards,
• Managed site wide projects and implemented successfully new processes, policies and system improvements,
• Acquired knowledge and experience with a vast range of banking products including personal loans, mortgages and credit cards,
• Performance managed low ranking team leaders and agents to above standard levels,
• Trained team leaders and coaches to deliver multiple coaching techniques, • Owned the personal development of team members pushing them up the progression scale,
• Ensured adequate staff levels ahead of anticipated high volume days,
• Increased employee engagement reaching the lowest level of attrition in the centre,
• Conducted HR tasks, including absence abuse and behavioural challenges,
• Trained teams on Fraudulent Payments and Anti Money Laundering,
• FSA Regulations trained, • Suggested improvements to audit check processes in collaboration with the Head of Operations,
• Up-skilled team leaders and agents on call escalations and customer complaints.
Diamonds International MaltaPricing & Logistics Coordinator
Aug. 2004 - Sep. 2006My Main Accountability and Experience: •Coordinate the back office operations of pricing and cost calculation of jewellery stock
•Imports and exports of stock from foreign suppliers •Preparation of wholesale stock of jewellery for local customers
•Input of data and cost calculations of new stock
•Stock taking
•Restocking of all jewellery outlets of the business
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