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Work Background
Interdependency Coaching and ConsultingOwner
Jun. 2024Montrose, Colorado, United StatesOffering project management and project team development on a contract basis. R&D Sustaining Engineering Project Leader | Electromechanical Class II Devices | September 2024 - Present
ALKURegulatory Affairs Program Manager - EUMDR
May. 2023 - Aug. 2024Remote
ALKUProgram Manager Device and Packaging Technology (Combination Products)
Mar. 2023 - Apr. 2023Remote• Led team meetings by sending meeting agendas in advance, facilitating discussions while simultaneously taking notes, sending meeting minutes, and following up on action items.
• Monitored a provided project schedule and worked to identify areas of risk to a significantly condensed development timeline.
ALKUNPD R&D Program Manager
Apr. 2021 - Mar. 2023Remote
Riverdale School DistrictTechnology Assistant
Sep. 2020 - Apr. 2021Portland, Oregon Metropolitan Area• Provided exceptional customer service in person, via phone, and via email as appropriate to resolve technical support requests as well as troubleshooting hardware, software, and network issues.
• Led a project to implement online registration for the district, working with stakeholders from new student enrollment and school registrars.
• Deployed, installed, maintained, and upgraded district-owned staff and student technology, including computers, printers, peripheral devices, and software to meet District support standards and the needs of the District.
Avalign TechnologiesNew Process Introduction Program Manager
Mar. 2019 - Mar. 2020Portland, Oregon, United States• Managed NPI projects, project schedules, and risk register for monitoring execution of milestones to ensure projects stay on time. Developed mitigation plans, and communicated to stakeholders when issues arose.
• Ensured the timeliness of shipments working with purchasing, planning production capacity with manufacturing and timely communication with customer service to drive NPI jobs/work orders to the floor.
• Provide weekly project updates to cross-functional management to drive NPI execution within established timelines, target scope, and target cost.
• Led failure investigation and execution of corrective actions as needed, working with first and second shift supervisors to pull in project timelines.
Troon Golf Administration, L.L.C.Expediator and Food Runner
Nov. 2018 - Mar. 2019Buckeye, Arizona, United States• Utilized customer service skills in serving beverages and prepared meals to guests in an accurate and timely manner, proven ability to work as part of a team in a fast paced environment
• Maintain a professional appearance at all times
• Provide prompt and efficient customer service
• Checks back to ensure guest(s) satisfaction; replenishes items as necessary and/or requested
• Suggests and serves dessert, coffee, and other items as applicable and/or necessary
• Kept tables, dining room and work station(s) sanitized and organized
• Listened and responded to customer complaints
• Performed clean-up and closing procedures as assigned by the manager
• Performed other duties as assigned by the supervisor or manager i.e. special catering events and marketing, including the development of Restaurant Facebook Page to improve communication with customers and customer service
Melissa Mai Davies ConsultingFailure Analysis Technician
Mar. 2018 - Nov. 2018Portland, Oregon, United StatesMy failed attempt to start a business without asking for help... LOL
BDManufacturing Operations - Senior Engineering Project Leader - Team Leader, Facilitor, Advocate
Jan. 2015 - Jan. 2018San Diego, CaliforniaDeveloped course correction strategies for project teams and project plans for 6 inflight supplier transfer projects utilizing MS Project, resulting in $4million in direct material cost savings for FY’16. Lead two sustaining projects estimated to save $660k in direct material cost and reduce top quality contributing issue for Pyxis Product Focus Team FYRR defect by 1% in FY’18. Project team was awarded for project execution excellence award in FY'17. Coordinated and facilitated cross-functional estimation teams, flush out high level estimates and deliver detailed project estimation business case presentations to executive project steering committees including quantitative cost, benefit, risk analysis based on business strategy and priorities with recommendation to approve or cancel projects. Mentored to younger engineering associates on navigating our large and complex matrix structure, define and measure baseline of employee engagement metrics and analyze improvement opportunities to develop improvement plans.
BDManufacturing Operations - Senior Program Manager - Bridging our team with our supplier - Shanghai
Nov. 2012 - Dec. 2014San Diego, California, United States50% Travel between US and China. Recruited to successfully re-designed and re-developed under-performing project strategy to offshore 12 mixed technology PCBAs for FDA class II devices from US to China based on educational and experiential background managing cross-cultural teams in full turnkey, end to end, electro-mechanical manufacturing and engineering/design services. Responsible for managing end to end operations between CFN and our Contract Manufacturing partner, from PO initiation, material planning, production, shipment planning, receiving and accounts payable. Point of contact for globally disparate and culturally diverse project teams of internal and external operations and R&D stakeholders on a portfolio of supplier development continuous improvement programs, from investigation to verification of effectiveness, resulting in supplier of the year awards in FY’14 & FY’15. Lead Manufacturing Core Teams to qualify 5 NPI and EOL replacement components, in all phases of the project lifecycle, delivering projects resulting in successful mitigation of risk to continuity of supply.
Eastek International CorporationManufacturing Program Manager - Bridging Operations, Sales, and my Customers
Mar. 2010 - Oct. 2012Lake Zurich, Illinois, United States89% travel to China. Customer Advocate - Communicate frequently with strategic customers to help ensure satisfaction with Eastek, and the products we produce. Receives and resolves customer issues and complaints. Drive prioritization of projects and responses to problems/issues. Solicit performance feedback and communicate information to internal teams and departments. Business Development - Monitor current and planned programs to achieve planned revenue. Work with sales, business development, finance and customer to understand the customer’s needs and develop proposals to meet those needs and achieve company objectives. Operations - Lead teams responsible for day-to-day activities for strategic customer accounts to ensure that product deliveries are on time, and that projects/programs are on schedule. Scheduling includes: forecasting, planning, and monitoring of efficiency in the execution of account strategies.
Northeastern UniversitySenior International Co-op Counselor
Jan. 2007 - Mar. 2010Boston, MA• Worked with internationally based employers to develop work placement opportunities, and used empathy in screening candidates for worldwide, 6-month, paid undergraduate co-op positions. • Developed and implemented a multi-faceted marketing campaign to increase awareness of International Co-op, resulting in a 100% increase in student participation per year, for three years.
• Provided pre-departure intercultural training to student participants, supported students while they were away from campus, and facilitated re-entry debriefing sessions.
Northeastern UniversityInternational Student Services Graduate Assistant (Front Desk Admin)
Sep. 2006 - Dec. 2006Boston, MAAdministrative front desk support, answering phone calls, scheduling appointments, sharing resources, and directing students on which paperwork and forms were needed to accomplish that which they needed to achieve.
Northeastern UniversityOrientation Coordinator
Mar. 2006 - Sep. 2006Boston, MASupervised a group of 30 Orientation Leaders (OLs) who were selected to represent the diversity of the total student body. Planned, Implemented, and Facilitated a two week training program for OLs prior to the start of Summer Orientation Sessions. Acted as first escalation point for OL team members throughout the summer. Provided customer service for Orientation Session participants - incoming students and their family members. http://www.northeastern.edu/orientation/ols/index.html
MolexProduct Marketing - Industrial Attachment Student
Jun. 2005 - Dec. 2005Collaborated with local product marketing managers and engineers to learn the features and benefits
of new products scheduled for release for use in creating marketing collateral in the final phase of global product release process. Wrote copy and edited close-up photos of new semi-connectors for use in marketing collateral:
presentations, product release sheets, website and sample kits for use by global sales force.
Northeastern UniversityResidence Life - Living Learning Programs Co-op
Jul. 2004 - Dec. 2004Greater Boston AreaPlanned and executed projects under the supervision of the Residence Director of Living and Learning Programs.
Northeastern UniversityResident Assistant - College of Business Living and Learning Community
Jan. 2004 - Dec. 2004Greater Boston AreaLive in peer mentor and counselor to students living in the first-year students', College of Business Living and Learning residential Community. Acted as first line, hands on University Resource for the 40+ students on her floor, as well as the 600+ residents in the Stetson West, one of the largest Residence halls at the time. Mentoring topics included:
Transition to College
Northeastern University Resources and Programs
Boston Area Career Advising
Academic Coaching Completed administrative tasks, such as room condition forms and provided 24hr assistance to residents who are locked out of their room. Built community by providing social and educational activities. Enforced University and Residence Life policies.
Be Our Guest Party RentalCustomer Service Representative
Jul. 2003 - Jun. 2004Customer Service - call center, order entry, order expediting etc. Coordinating with warehouse and deliver fulfillment teams.
Barnes & Noble CollegeFront End Supervisor (Part-time)
Sep. 2002 - Sep. 2006Boston, MASupervising our team of front-end associates in providing customer service, merchandising, and opening and closing procedures and cash handling. 💵
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