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Work Background
MOCGProject Manager
Jan. 2024Leading conversational AI and natural language understanding (NLU) projects for global clients, focusing on chatbots and voice assistants.
Managing end-to-end delivery of AI-driven solutions, ensuring alignment with client goals and technical feasibility.
Collaborating with AI engineers and data scientists to integrate cutting-edge technologies into scalable products.
Conducting stakeholder workshops to identify key requirements and ensure seamless project communication.
Implementing agile methodologies to enhance team productivity and reduce development cycle times.
Astound CommerceProgram Manager
Mar. 2021 - Nov. 2023Киев, УкраинаParticipate in pre-sale & discovery activities.
Oversee and monitor program/project delivery from the initiation to the closure depending on the methodology chosen (agile & fixed bid mostly).
Provide leadership and motivation to project team members to achieve program/project objectives.
Identify program/project-related problems proactively and efficiently resolving them and promoting effective communication.
Lead integrated change control processes, conducting impact analysis and obtaining authorization for changes from project stakeholders.
Assume ownership of the risk management process, implementing proactive measures to mitigate risks and ensure program/project success.
Establish and manage effective communication channels among program/project stakeholders, ensuring transparency and facilitating timely decision-making.
Implement and maintain program governance structures, ensuring compliance with organizational policies and guidelines.
Regularly communicate program/project status, issues, and risks to clients and other stakeholders, fostering transparency and managing expectations.
Develop and nurture strong working relationships with senior-level business managers, cross-functional distributed teams, and project peers, driving collaboration and alignment on project goals.
Astound CommerceEngagement Manager/Project Manager
Oct. 2017 - Mar. 2021KyivFoster positive relationships with customers as their primary point of contact
Help clients implement services and plan projects effectively
Ensure that contract terms and conditions are met
Providing control of contracting and invoicing process
Identify upselling and cross-selling opportunities
Address customer issues and escalations
Prepare reports on project performance
Performing supervision over projects deliveries
Taking responsibility for the delivery team staffing according to the client needs
Act as a project manager on some of the projects
Astound CommerceProgram Coordinator
Sep. 2016 - Oct. 2017Kyiv* Work with a project coordinator or project manager to ensure that client requests that are approved by the account manager or senior engagement manager are developed within client expectations;
* Meet regularly with the client middle and lower level managers to ensure good communication and understanding of client needs;
* Work with clients and senior account manager / Engagement Manager and Project Management to develop and set expectations;
* Managing several concurrent accounts;
* Monitoring all schedules and budgets;
* Prepare and validate invoices and billing statements
* Create and maintain program-level documentation (process requirements, internal instructions, records of the experience gained on past projects, etc.)
* Drive maintenance of internal management systems (dashboards, etc.) ensuring they are up-to-date.
Global Logic Program Coordinator
Apr. 2016 - Aug. 2016Kiev Region, Ukraine
NetCrackerSales Operations Analyst
Jul. 2015 - Mar. 2016Kyiv• In collaboration with Finance and HR department support end-to-end sales compensation process;
• Financial statistics preparation ( monthly, weekly reports with statistics of sales performance using Salesforce, AP, JIRA and other sources);
• Drive maintenance of internal management systems (up-to-date information re sales performance, including key metrics of sales productivity);
• Communication with Sales and Finance on status of the deals and key account-related activities;
NetcrackerPurchase Process Lead
Jun. 2013 - Jul. 2015Kyiv• Coordination of internal Procurement process across the globe; • Work with company’s internal departments in order to optimize and automate the purchase process, participation in UATs;
• Collaboration with other departments to gather internal information, requirements to manage spends approval process.
• Create and maintain project documentation (internal instructions, manuals, records of the experience gained etc.).
• Monitoring the purchase approval process to be done by the team in accordance with all SLAs.
• Participation in the hiring process of the new employees for the position.
• Transfer experience to the new employees, managing day-to-day questions from team members.
• Handling escalations, issues that may arise during purchase approval process.
• Conduct trainings, presentations for team members.
• Promoting the purchase process across all offices of the company (presentations for other departments, senior management, trainings).
Delta BankSenior Customer Service Specialist (FE operations for SMB)
Sep. 2012 - Apr. 2013Kyiv• Provide information about services/products for medium and small business via phone; help clients to find the best solution for conducting their activities (loans, overdrafts, Settlement and Cash Services, deposits and others).
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