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Work Background
SwyftxProduct Manager
Apr. 2020 - Aug. 2025Australia, BrisbaneProgressed through multiple roles at a high-growth crypto startup, including building and leading the customer success function before transitioning into product management. Worked cross-functionally with engineering, design, and operations to deliver customer-facing features, improve platform reliability, and support product scale in a regulated fintech environment.
Gold Coast 2018 Commonwealth Games CorporationQueen's Baton Relay Batonbearer Coordinator
Jul. 2017 - Aug. 2018Australia, Gold CoastCoordinating the administration of the Domestic Sector Batonbearer nomination, application, and selection process and participating in the on-road delivery of the Batonbearer program.
Happy TravelsTravel Sales Agent
Sep. 2016 - Dec. 2016Brisbane, AustraliaResponsible for generating leads, creating travel packages for customers, and maintaining customer / supplier relationships throughout the product life cycle Fast-paced sales environment, working towards weekly targets, with a focus on outstanding customer service and superior product knowledge across a wide range of travel services
Loka AustraliaTour Leader
Feb. 2015 - Nov. 2015Queensland, AustraliaTour guide for the Queensland leg of Loka's East Coast trip Managing all aspects of tours to ensure safety, provide local knowledge, organise logistics / accommodation, and generally add value to enhance the visitor experience Near constant face-to-face customer service responsibility for ensuring the company is well-represented over the entire duration of the tour
Department of Tourism, Major Events, Small Business, and the Commonwealth GamesPolicy Intern - Executive Shadowing Program
Aug. 2014 - Oct. 2014Brisbane, AustraliaWorked closely with the Working Party in the lead up to annual DestinationQ conference in strategic planning sessions, program design, marketing, and administration As an Executive Shadow actively contributed and assisted the entire Policy team in compiling reports, research, and developing supporting materials
Campion EducationWarehouse Manager
Jan. 2014 - Aug. 2016Brisbane, AustraliaResponsible for receiving goods, entering stock into system quickly and accurately, ensuring outgoing deliveries were sent on time and in good condition, maintaining safety standards in the warehouse, supervision of two other warehouse staff members, relationship management with new/existing suppliers
Campion EducationAssistant Manager of Retail
Oct. 2013 - Jan. 2014Brisbane, AustraliaAssisted the Retail Manager in the training, supervision, and operations of the retail team at Campion Education Duties included rostering, customer service (phone/email), point of sales, balancing the till, stock management
MarketShareCasual Data Entry Operator
Aug. 2013 - Oct. 2013
International House BrisbaneStudent Club President / Senior Resident
Jan. 2011 - Dec. 2012Chaired weekly Executive Committee meetings, including the distribution of appropriate minutes, reports, reviews and AGM materials Worked with the Director to ensure all events were planned thoroughly and managed effectively Active member of the International House Board of Management overseeing strategic planning and direction, budgeting, and acting as the representative to the residents of the college Provision of pastoral, academic, and personal support to 240 residents at IH as part of a team of 10 A high level of conflict resolution, interpersonal communication skills, counselling, and public speaking were necessary for the effective performance of this role
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