Pedro Andrade

Site Reliability Engineer @Celonis

✔️ IT🧑‍🔬 EngineerSystem ArchitectDevOps

I am a Staff Site Reliability Engineer currently associated with Celonis, a leading process mining and business process management software company. With a strong background in computer science and systems engineering, I have developed impressive skills in network administration, cloud computing, and data management. Prior to joining Celonis, I held various technical roles where I honed my expertise in maintaining server environments and ensuring the reliability of web-based applications. My ability to troubleshoot complex technical issues and implement efficient solutions makes me a valuable asset to any team. I hold a degree in Computer Science and continuously stay updated with the latest technologies to enhance operational efficiency and system performance. Additionally, I have over five years of experience in DevOps engineering, with a strong background in infrastructure automation, cloud computing, and big data. I am well-versed in tools and technologies such as Kubernetes, Linux, Ansible, Terraform, Jenkins, Datadog, ArgoCD, Python, and Bash. I have successfully implemented and maintained complex infrastructure and automation solutions for companies like Solera, Cloudera, and Johnson Controls, using AWS and Azure platforms. I have also led and contributed to projects that improved application performance, scalability, security, and cost optimization. I am passionate about solving problems, learning new skills, and collaborating with cross-functional teams to deliver high-quality solutions.

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Work Background

CelonisStaff Site Reliability Engineer

May. 2024Madrid, Comunidad de Madrid, España

Solera, Inc.Senior DevOps Engineer

Nov. 2021 - May. 2024Madrid, Comunidad de Madrid, España• Manage and maintain CI/CD pipeline for software development and deployment • Work with cross-functional teams to develop automation and flexible processes • Support Engineering and QA teams • Maintain and develop documentation and training material • Utilize tools and technologies such as Octopus Deploy, Jenkins, GitHub Action to oversee the entire SDLC process • Write Python and bash scripts to automate cloud tasks and operations • Use Terraform and Ansible to deploy and configure cloud infrastructure • Diagnose, troubleshoot, and resolve environment-related issues using AWS and Linux skills • Work closely with dev teams to manage source control and processes using Jira, Confluence, Bitbucket/Git/GitHub

ClouderaDevOps Engineer

Jul. 2020 - Oct. 2021Madrid, Community of Madrid, Spain• Designed and implemented Ansible playbooks and modules for automation of Cloudera CDP Public Cloud • Lead a project to automate the issuance of Let's Encrypt certificates using Ansible, making the certificate process more efficient and secure • Provided system troubleshooting and problem-solving for Cloudera CDP Public Cloud in AWS and Azure, working with development and QA teams to resolve issues • Managed and ensured the efficiency of the Big Data Platform infrastructure • Monitored usage and costs of resources in Azure and AWS, and identified opportunities for cost optimization • Proactively identified and addressed potential issues and implemented best practices for stability and security of the Big Data Platform

Johnson ControlsDevOps Engineer

Aug. 2019 - Jun. 2020Ireland• Automated infrastructure management and service deployment on Azure cloud environment using Ansible • Created and configured virtual machines, storage accounts, k8s clusters, and other Azure resources • Automated deployment of services and applications to these resources • Participated in troubleshooting, diagnosing, and fixing of environment issues • Worked with development and QA teams to understand root cause of issues and implement solutions • Collaborated with development and QA teams in defining and evolving development processes • Ensured solutions delivered on-time, within budget, and in accordance with architectural vision and performance expectations • Wrote and troubleshot Jenkins pipelines (Groovy, bash) • Created and maintained pipeline scripts to automate build, test, and deployment of services and applications • Configured and deployed various cloud PaaS components (AD, Postgres, Kafka Message Brokers cluster, AKS, VPN, Load balancers, Application GW, Firewalls, etc.) • Set up and configured components to support needs of services and applications • Troubleshot build issues and performance issues

ClouderaBig Data Platform Engineer

May. 2018 - Aug. 2019Ireland• Designed and implemented big data platforms to support the needs of various business units and teams across these client business units • Managed and configured big data clusters using Cloudera Manager, including creating and modifying clusters, adding and removing nodes, and monitoring cluster health • Troubleshot and resolved issues with big data clusters, including performance bottlenecks and data integrity issues • Developed and maintained scripts and automation tools to automate the deployment and management of big data clusters using Bash and Ansible • Collaborated with other teams, such as data science and analytics, to ensure that the big data platforms met their needs and supported their workflows • Kept up-to-date with the latest big data technologies and trends and incorporated them into the company's big data platforms as appropriate • Worked with leading big data technologies like Apache Hadoop stack components including, HDFS, Ambari, MapReduce, YARN, Hive, Tez, Sqoop, Spark, HBase, Knox, Ranger, Atlas, Kafka and Zookeeper

Dell TechnologiesIT Senior Analyst, Ent Tech Services

Aug. 2017 - May. 2018Ireland• Provided higher level technical expertise and customer service to customers, dealing with complex cases and higher severity levels • Mentored new hires in the USD team to ensure proper skills and knowledge for excellent customer service • Acted as team lead for a small team of engineers, developing new methods of training for the entire Unified Storage Division • Created new hire training for oncoming graduates, including a weekly troubleshooting plan • Continuously sought opportunities to improve and optimize the training program, collaborating with other teams and departments • Aligned the training program with the overall goals and objectives of the company • Stayed up-to-date with the latest trends and developments in the storage industry, incorporating them into the training program • Leveraged advanced technical expertise, strong customer service skills, and leadership experience to provide the highest level of support and training to the Unified Storage Division team.

Dell TechnologiesIT Analyst, Ent Tech Services

Jun. 2015 - Jul. 2017Ireland• Worked as an Analyst in Dell EMC's Unified Storage Division • Provided technical support for VNX, Unity and eNAS storage solutions • Troubleshot and resolved customer issues • Provided guidance on optimizing performance • Part of the Elite team, working with top 20% of Dell EMC customers • Deep understanding of storage solutions, provided expert-level support • Interfaced with customers globally, at different stages of the problem resolution process • Communicated plans for resolution and updates/patches to customers • Worked closely with development team to resolve issues and apply updates/patches • High level of customer satisfaction and ensured optimal performance of storage solutions.

ITSectorSoftware Developer

Jul. 2014 - May. 2015Porto Area, Portugal• Implemented new features for mobile banking apps, including account management, transactions, and other financial services • Developed and maintained code for the mobile app, including both front-end and back-end functionality • Collaborated with the design team to ensure visual appeal and ease of use of the mobile applications • Worked with the QA team to test and debug the mobile apps before release.

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