Requests
6
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Network Power<100 people
Roles
💸66%
Marketing
🔥33%
Startup Founder
✔️33%
IT
Geos
🇨🇦33%
Canada
🇺🇸33%
United States
Work Background
BrokerLinkInformation Technology Project Manager
Mar. 2020Edmonton, Alberta, Canada
VitalHub Corp.QA Liaison and Senior Business and Solution Analyst
Aug. 2018 - Mar. 2020Toronto, Canada AreaReporting to the Director, Solutions Architecture and Development. Responsibility for managing the QA services of the VitalHub Sri Lanka office. • Working with the General Manager and QA Leads of the Development and QA office in Sri Lanka
• Coordinating QA activities for software applications (TREAT, Mobile, BCare and MCAP) to facilitate the successful rollout of new features and releases
• Lead the QA of testing new features, and regression testing cycles for each release, with SL local QA and Dev Leads.
HInextQA Lead
Apr. 2018 - Aug. 2018Toronto, Canada AreaReporting to the Executive Vice President, Services and Support. Responsibility for managing the standardization and integration of QA services to the BSharp/VitalHub Sri Lanka office. Geared towards training on TREAT. • Working with the General Manager of the Development and QA office in Sri Lanka
• Coordinating the training and transfer of QA responsibilities for software application (TREAT) to facilitate merge with VitalHub/BSharp
• Lead the testing of new features, and regression testing cycles for each release, with SL local Project Manager.
• 'Scrum' lead for agile testing stand-ups for Toronto regression testing during transition
HInextQA Lead and Business Analyst
Jan. 2017 - Mar. 2018Toronto, Canada AreaReporting to the Senior Director of Sales, Marketing and Implementation. Responsibility for managing the standardization of quality and testing of QA. Geared towards Testing Requirements for each software release. • Developed and documented test scripts
• Worked with Manager of support to determine resourcing for test team for each release
• Lead the testing of new features, and regression testing cycles for each release.
• 'Scrum' lead for agile testing stand-ups
• Work with agencies to train new Agencies on RAI-MH. RAI-MDS after the CIHI release
HInextProject Advisor and Business Analyst
May. 2016 - Dec. 2016Toronto, Canada AreaReporting to the Senior Director of Sales, Marketing and Implementation. Continued responsibility for managing the software roll-out of an eHR and Case Management solution for local (Toronto LHIN) health care providers in the Community Mental Health and Community Care Services sectors. Geared towards Process Mapping and Requirements Gathering for each Organization. (contract position) • Developed and documented existing process, including systems and database, for each agency
• Worked with Leads to determine Functional requirements
• Lead the testing initiative for a new assessment, the InterRAI-CHA
• Work with the Project lead to prep testing requirements for the annual CIHI RAI assessments updates
Reconnect Mental Health ServicesProject Advisor
Aug. 2015 - May. 2016Toronto, Canada AreaReporting to the Director of Technology and Infrastructure. Responsible for managing the software roll-out of an eHR and Case Management solution for local (Toronto LHIN) health care providers in the Community Mental Health and Community Care Services sectors. Geared towards IT requirements gathering, project management, data migration and training on an enterprise-wide system. (contract position) • Coordinated status meetings with team leads in each agency to manage the project
• Developed and documented existing process, including systems and database
• Managed requirements gathering with the Software Vendor and SME's
• Lead the change management team, and training team to facilitate the successful roll-out of the solution to each organization
Self-EmployedIndependant Contractor
Jan. 2015 - Jul. 2015Toronto, Canada AreaFreelance projects related to training initiatives, and web design
CSA GroupTeam Lead, Special Projects
Mar. 2013 - Sep. 2014Toronto, Canada AreaReporting to the Senior Manager Central Services. Responsible for creating 5 year plan for various disparate teams within CSAGroup Certification and Testing support staff. Geared towards IT training on desktop and enterprise-wide systems. • Facilitated meetings with teams to brainstorm innovative ways to grow business
• Developed and documented existing process, including systems and training
• Sourced additional training opportunities
CSA GroupTeam Lead Scanning Initiative
Jun. 2010 - Mar. 2013Toronto, Canada AreaReporting to the Senior Manager Central Services. Responsible for designing, planning and overseeing the implementation of an in house scanning team to support conversion of all files to electronic for online collaboration • Designed scanning process including integration with existing IT systems • Led a 5 member cross functional team to validate design of scanning process from Scanner to Content Management system including indexing. Turned a full day process into an hour turn around time (85% reduction)
• Created training materials, and business rules around scanning process and record retention
• Developed and delivered robust training for Tier 1 Helpdesk; prior to go-live conducted extensive metric analysis of potential risks and prioritized issues; efforts resulted in mitigating and effectively minimizing helpdesk ticket issues
• Instituted a ‘balanced scorecard’ and metrics for the team
• Measured team against the scorecard to attain milestone goals
• Oversaw a significant reduction of 85% in the time to convert Legacy files to online reports
• Oversaw a significant increase in the average number of files scanned per day
• Sourced content creation company for training materials
• Coordinated internal training
• Mentored team members on quality and training (personal improvement)
CSA GroupTeam Lead IT Project Management and Process Improvement
Apr. 2009 - May. 2010Toronto, Canada AreaReporting to the VP, Certification and Testing Division. Responsible for Running the Enterprise Wide Content Management system (Documentum) upgrade, • Managed the rollout of a content management upgrade
• Documented requirements changes for process improvements
• Managed Cross Functional team to do same
• Created training material
• Sourced content creation company for final training materials
• Coordinated internal training
• Assessed helpdesk issues as part of Go-live • Managed phased roll-outs of continuous improvement initiatives
• Managed a CFT for Lean 6 Sigma assessment of process
CSA-InternationalTeam Lead IT Project Management and Process Improvement
Apr. 2007 - May. 2009Toronto, Canada AreaReporting to the VP, Certification and Testing Division. Responsible for driving continuous improvement initiatives with Cross Functional Teams on IT projects (integration of systems) • Designed, managed and oversaw phased rollouts of process change (waterfall methodology)
CSA-InternationalTeam Lead Continuous Improvement
Mar. 2005 - Mar. 2007Toronto, Canada AreaReporting to the Senior Director, Certification and Testing Division. Responsible for driving the Project Management of Business Process changes as they pertained to enterprise wide IT systems • Design ‘dashboard’ type metrics to drive continuous improvement
• Facilitate meetings with CFT of SMEs
• Defined, Documented and verified as-is process
• Defined Design ‘blue-sky’ process
• Guided Gap analysis (deficits, barriers)
• Developed Project Plan to achieve ‘blue sky’
• Create Process map of IT content management implementation
• SAP upgrade
CSA-InternationalTeam Lead IT Project Management and Content Management
May. 2003 - Feb. 2005Toronto, Canada AreaReporting to the Senior Director, Cycle of Service PMO. Responsible for managing the rollout of an Enterprise wide Content Management system, including phased changes. • Managed the rollout of a Content Management System
• Co-Led with consultant as Subject Matter Expert for proof of concept
• Documented requirements for process improvements
• Managed Cross Functional team to act as the stakeholder group
• Created training material
• Sourced content creation company for final training materials
• Oversaw creation of training materials
• Coordinated internal training
• Assessed helpdesk issues as part of Go-live • Executed phased roll-outs of continuous improvement initiatives
• Delivered training to Super Users and users throughout regional offices
CSA-InternationalTeam Lead and Project Manager - Process Improvements and Content Management
May. 2003 - Jun. 2003Toronto, Canada AreaDuring the duration of my Project work 2003-2014
• Lead and facilitate project, teams and initiatives that support the deliverables as identified in the client project Charter within the project timelines • Develop and maintain a detailed project plan to track progress and identify issues and risks which may impact successful completion of the project in order to develop mitigation strategies for issue resolution and escalation. • Ensure strategic alignment with other projects and initiatives within the project to provide successful implementation of project deliverables within those projects • Maintenance and continual development of relationship with Stakeholders.
CSA-InternationalGroup Coordinator Content Management and Subject Matter Expert
Sep. 2001 - Apr. 2003Toronto, Canada AreaReporting to the Director, Cycle of Service PMO. Responsible for managing the Cross Functional team designing the rollout of an Enterprise wide Content Management system • Facilitated team meetings
• Coordinated team activity with consultant
• Defined, Documented and verified as-is process
• Defined Design ‘blue-sky’ process
• Guided Gap analysis (deficits, barriers)
• Developed Project Plan to achieve ‘blue sky’
• Created Process map of IT content management implementation 'Cycle of Service' was a special project to streamline customer handoffs between disparate departments at CSA.
CSA-InternationalCertifier
Sep. 1998 - Aug. 2001Toronto, Canada AreaReporting to the Senior Engineer, Business Systems Product Group. Responsible for creating test programs for certifying product to 950 standard • Created test plans for product certification
• Assessed product for construction and critical component concerns... • Assessed to the 950 Information Technology Standard for safety compliance
FreelanceElectronics Tech
Jan. 1996 - Dec. 1998Installation and Repair work for A/V companies
Promethean ElectronicsRadio Electronics Technician
Jan. 1992 - Dec. 1997Turnkey Radio and Antenna consulting, design, installation, and support for Non-Profit Community, College and Aboriginal Radio Stations
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