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Work Background
DISCORDIA Transport & LogisticsIT Business Analyst
Nov. 2023Sofia, Bulgaria
DHL Global ForwardingBusiness Process Analyst
Feb. 2023 - Nov. 2023BulgariaLiaising between the IT department and the executive branch.
Acting as an information source and communicator between business branches.
Understanding strategic business needs and plans for growth.
Enhancing the quality of IT products and services.
Analyzing the design of technical systems and business models.
Utilizing IT data for business insights.
Analyzing business needs.
Sourcing and implementing new business technology.
Finding technological solutions to business requirements.
Producing reports on application development and implementation.
Running A/B tests and analyzing data
Analyzing data to inform business decisions.
sbn-consolidations (Skybridge Networks Ltd.)Business Analyst
Feb. 2022 - Feb. 2023Sofia, BulgariaWork with business teams and the IT Department to find the best way to design new processes and
solve process-related problems
Holding meetings, researching and mapping processes, collecting data, analyzing information
Managing process change
Testing and re-engineering
Leading process redesign workshops
Educating business users responsible for managing and operating business processes
Monitoring, measuring and providing feedback on process performance
Facilitating process workshops that involve eliciting process requirements and liaising with users
Skybridge Networks (sbn-consolidations)Sales Specialist
Mar. 2021 - Feb. 2022Sofia, Bulgaria◦ Driving sales through identification of key growth markets and products and associated targets.
◦ Development and execution of a strategy to capture growth. ◦ Maintaining solid working relationship with Service delivery specialists and Business Development Manager
◦ Establishing a process for continuous and accurate market data collection for customer sales and service needs, market trends
and competitor activities.
◦ Developing new communication streams such as company's website and LinkedIn Page
◦ Maintain and upgrade selling skills and technical/product knowledge through required training and self-directed research and learning.
◦ Complete and turn in sales-related paperwork, including call
reports, month-end reports, reads and responds to e-mail and phone calls in a timely manner.
Debtstoppers IL Bankruptcy Law Office of Robert J. Semrad & Associates LLCClient Service Representative
Dec. 2020 - Feb. 2021Sofia, BulgariaResponsible for providing accurate information to customers regarding their Chapter 7 or Chapter 13 bankruptcy cases under the US Department of Justice, Bankruptcy Court.
Working directly with The Semrad Law Firm's attorneys and paralegals to insure the correct processes are executed in a timely manner and that the documents needed in front of court are prepared as per the requirements.
Keeping response and resolution time low, as well as complete privacy as the matter of work requires.
Goldair Handling BulgariaPassenger Service Agent
Jun. 2019 - Jun. 2020Sofia City, BulgariaWorked at Sofia International Airport (SOF) on the following specialized software:
◦ Amadeus Altea DCS ( For Qatar Airways, LOT Polish Airlines, Aegean Airlines)
◦ Sabre Interact (For Alitalia, Aeroflot)
◦ Amadeus GoNow (Transavia)
◦ Troya ( Turkish Airlines)
◦ SITA DCS (Tarom)
◦ Sprint ( FlyDubai)
- Responsible for providing all the information needed by the passenger for their travelling.
- Executing Passport and Visa control during Check-In and Boarding
- Proper handling of Dangerous goods such as weapons, explosives and chemicals
- Assisting Passengers with reduced mobility, Unaccompanied minors, children and infants
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