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Work Background
Disney Cruise LineSenior Software Business Analyst
Jun. 2024Orlando, Florida, United StatesSenior Software Business Analyst (Contract) – DISNEY CRUISE LINE 06/2024 – present
Reporting to the Software Manager, support HR applications – everything related to onboarding and scheduling new or returning crew members.
▪ Analyze and map processes, gaps, and enhancements, coordinating with the business as well as in-house and third-party developers.
▪ Capture and document requirements (both functional and non-functional) using a range of techniques such as workshop facilitation, document analysis, use cases, scenario modeling, and task and workflow analysis.
▪ Shape the business customer experience through engagement and stakeholder management, including change and support activities.
▪ Facilitate Agile sprints across separate development teams for each release, including gathering requirements, writing user stories, and defining acceptance criteria.
▪ Perform extensive QA/QE testing before each release and create and facilitate test scripts for the QE team and UAT scripts for the business stakeholders.
Embla MedicalGlobal Process Business Analyst
Feb. 2024 - May. 2024Reporting to the Head Office in Reykjavik, Iceland, execute strategies to support global IT projects for Embla Medical (formerly Ossur), the parent organization of leading brands Össur, FIOR & GENTZ, College Park Industries, and a worldwide network of patient care facilities. ▪ Analyze business processes, identify opportunities for improvement, and contribute to the seamless alignment of business requirements with software solutions.
▪ Working in collaboration with various stakeholders, gathering and analyzing requirements, facilitating effective communication, supporting project success, and providing valuable insights and recommendations to drive informed decision-making and enhance business performance.
▪ Participate in Stakeholder & Solution Workshops to prioritize, write, and refine requirements, Epics, and Tasks.
▪ Support global transformation efforts by creating and maintaining the Global Business Process Analysis knowledge base in Confluence to promote mutual understanding and increase results.
SodexisBusiness Analyst & Project/Product Manager - Manufacturing ERP Software Consultant
Nov. 2022 - Feb. 2024Orlando, Florida, United StatesGuide customers through the 5 phases of an Odoo ERP Implementation:
1) Discovery & Planning
2) Design & Development
3) Training & Testing
4) Deployment & Go Live
5) Use & Refine SDLC BA & PM Responsibilities:
• Analyze customer needs and business processes
• Qualitatively and quantitatively define resources required for a task/project
• Write functional and technical specifications for Sodexis developers
• Manage data migration processes, ensuring accurate and secure transfer of data.
• Perform QA Testing on functionality and usability of software before it goes live
• Manage Agile Sprints and project management phases
• Coach customer teams to use Odoo efficiently through tailored training
• Write technical workflow instructions to document software customizations
• Maintain customer relationships by facilitating post-implementation inquiries & issue resolution
• Manage version upgrades and future customizations for existing customers
• Meet quarterly KPI goals for volume and efficiency Addional Sales & Marketing Responsibilities:
• Participate in weekly Sales & Marketing meetings.
• Generate and prospect new leads to bring in new clients.
• Provide product demo's to prospective new customers.
• Revise company website & Implement new marketing plan.
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ODOO is the most disruptive enterprise management software in the world. Fully open source, full-featured, with apps like CRM, Sales, eCommerce, Accounting, HR, Manufacturing, and many more all integrated in one platform. It is around 3 times more affordable than traditional competitors like SAP and Microsoft.
Centennial BankBusiness Analyst Manager & Project Manager - Banking Quality Assurance - BI/Risk/Process/Content
Jan. 2018 - Dec. 2022Orlando, FLManager in departments of the bank that house the Business Analysts and Business Intelligence Analysts/Developers. The areas I was responsible for are: Project Management, Content Management, & Risk Management. I have 2 direct reports, a Quality Analyst & Technical Coordinator, and I oversee 30 indirect reports who use my processes to perform their day-to-day job responsibilities. PROJECT MANAGEMENT
• Constructed project management processes for BI Development, creating complex task templates and workflows. • Implemented PPM tools and trained teams on project management methodology. • Managed multiple projects from Initiation through Closing. • Evangelized future Agile transition, introducing OKRs, RACI Charts, and Kanban Boards into Waterfall process. RISK MANAGEMENT
• Managed Three Lines of Defense ERM plan for the BI Department. • Created and implemented QC/QA programs with procedures and checklists. • Trained teams on quality benchmarks and KPIs. • Developed Quality Analyst positions & training materials, hired, and trained Quality Analysts to manage daily, monthly and quarterly QC/QA for BI. • Implemented continuous process improvement.
• Improved BI Department audits from unsatisfactory to sailing through with flying colors. PROCESS & DOCUMENT MANAGEMENT
• Devised creative document control solutions, resolving complex business problems by creating new processes and implementing new technology, increasing workflow organization and efficiency. • Planned, oversaw, and administratee SharePoint site and Power Automate flows, including assigning user permissions and creating and configuring new Document Libraries and Approval flows. • Formulated Quality Control processes and workflows establishing document and process life-cycles to author design specs and submitting workflows to request QC and final Approval. • Sole technical writer authoring all division documentation, including templates, policies, procedures, and training guides.
Expand section below to view roles & companies:EARLY CAREER EXPERIENCE
Jan. 2014 - Dec. 2018Florida, United StatesIndependent Contractor / IT Analyst Professional SHORT TERM CONTRACTS As a Contract IT Operations Professional, I honed my technical and project management skills and increased the breadth of my industry experience, learning areas such SaaS and Psychiatric Intake, working for several companies concurrently to devise workflow solutions, solve business problems, and increase efficiency.
CONTRACT OPERATIONS MANAGER - Furniture EMS Commercial Upholstery CONTRACT CLIENT SERVICES MANAGER - Postal Solutions Multifamily SaaS CONTRACT WEBSITE USABILITY ANALYST – UserTesting.com CONTRACT OPERATIONS & TRAINING COORDINATOR – Psychiatric Intake CONTRACT SEARCH ENGINE EVALUATOR – Appen Butler Hill Business Analyst Manager/Project Manager/Technical Writer KIRCHMAN CORPORATION (Now FIS Global)
Implementation Services division, then promoted to Corporate Research & Development Institute (CRDI). Worked in various strategic business roles for this leader in banking automation and compliance software. Assistant Branch Manager
BANK OF AMERICA
Consistently exceeded sales goals. Achieved 256% of goal and 224% of goal in spring and fall sales campaigns. Ranked 3rd Nationally for sales points and 5th regionally for investment referrals. Restaurant Server, Retail Sales Manager, Call Center Representative, & Rental Car Manager
JUNGLE JIM’S, TARGET, BURDINE's MERRILL LYNCH, WALT DISNEY WORLD, & ENTERPRISE RENT-A-CAR
Worked an average of 3 jobs at a time throughout high school and college.
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