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Work Background
Al Seer Marine | ADX: ASMGroup Shared Services Officer
Oct. 2025Abu Dhabi Emirate, United Arab EmiratesLead the transformation of Group Shared Services into a Group Center of Excellence (CoE), acting as a strategic partner that delivers governed, standardized, high-quality, AI-enabled capabilities to drive performance, continuous improvement, and sustainable value creation across the organization.
BoeingGlobal Business Process Analysis Lead- Shared Services
Aug. 2017 - Dec. 2024Abu Dhabi, United Arab EmiratesDesigned and led the implementation of a Governance, Compliance, and Sustainability framework, enabling compliant growth across 130 sites in 45 countries while strengthening operational integrity and minimizing risk. Led global transformation and excellence initiatives, optimizing over 70 shared services processes across 130 sites through automation, standardization, and continuous improvement. Established and managed processes benefiting 200 employees in 30+ countries, serving over 15,000 customers. Translated business needs into functional specifications to develop and integrate effective technology solutions. Drove operational excellence by implementing RPA, reducing manual effort by 30%, and enhancing efficiency by 25%. Directed large-scale change management efforts, successfully managing 20+ initiatives annually with a 90% success rate, ensuring smooth organizational transitions. Accomplishments:
Spearheaded Business Enablement and Integration Process, driving transformation and synergy across 18 subsidiaries and 20 new sites. Developed a performance reporting framework using data analytics to improve operations, cost management, and decision-making. Championed a global sustainability program, transitioning 42% of the global footprint to renewable energy and advancing environmental goals.
BoeingBusinss Operation Manager, Shared Services, Abu Dhabi and N.Africa
Sep. 2010 - Aug. 2017Recipient, 2016 Chairman's Safety Award.
Managed a portfolio of 70+ shared services, ensuring streamlined and efficient service delivery across the region.
Led site openings, relocations, and closures, ensuring seamless transitions and operational continuity. Managed operational and capital budgets, implementing cost reduction initiatives for optimized resource allocation.
Collaborated with stakeholders to identify operational gaps, streamline processes, and align with organizational goals. Conducted quality assurance processes to ensure compliance with internal standards and regulatory requirements.
Provided operational support to resolve day-to-day issues, maintaining high service levels. Led regional procurement and vendor management activities, achieving optimal terms and cost savings.
Accomplishments: Developed a site walkthrough checklist, improving operational compliance by 15% and reducing safety incidents by 20%.
Created process mapping diagrams and guides, increasing process efficiency by 25% and achieving 100% compliance.
Meraas holdingGroup Administration and Procurement Manager
Jan. 2008 - Jan. 2009Dubai, United Arab EmiratesManaged the administration and procurement operations for Meraas Holding and its six subsidiaries across nine facilities, leading a team of 26 professionals to ensure seamless service delivery and operational efficiency.
Streamlined procurement and administrative operations, reducing costs by 25% during a financial crisis and establishing scalable processes. Led cross-functional teams, improving supplier performance by 25%.
ConocoPhillipsOffice Manager
Mar. 2007 - Jun. 2008
Zurich Insurance Company Ltd.Office Administrator
Jan. 2003 - Jan. 2004
USAID - NGOSCFinancial Analyst
Jan. 2001 - Jan. 2003
TamoilBusiness Analyst
Jan. 2000 - Jan. 2001
Grant Thornton EgyptConsultant Analyst
Jan. 1997 - Jan. 2000
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