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Work Background
Carter HealthcareHospice Account Executive/ATP
Mar. 2024 - Aug. 2024Oklahoma City Metropolitan AreaResponsible for the administration and implementation of corporate directed strategies for marketing Hospice services in the Oklahoma City Metro.
•Cultivates and manages relationships with partners in the local community providing compassionate, humanitarian assistance to those eligible for hospice services as well as their families and clinical care team
•Works closely with senior leadership to create and implement sales policies and procedures to assist in the management of the sales team in 6 states to improve accountability and effectiveness and increase referrals
•Provides support to and manages communication with Clinical Care Team through communication, in person briefings with potential hospice clients and their families as well as in-home visits with current patients
•Consistently exceeds daily in-person sales call requirements with health providers, Assisted Living Communities, Memory Care Centers, and community partners to facilitate referrals
•Presents compassionate education on Hospice services to individuals in the community as well as in group meetings
•Successfully manages approved budget for promotion and marketing of Hospice services
•Facilitates communication in order to foster a good working relationship between all referral sources and Clinical team to ensure seamless care for current and future patients
•Collaborates with other community partners to provide large scale education seminars on Hospice services in communities that could benefit the most from Hospice services
•Effectively leverages various technology and software such as MS Office, in-house CRM and bookkeeping software in order to complete mission requirements.
•A leader among peers – seen as a resource for established reps on the sales team
Upstream RehabilitationAccount Manager
May. 2023 - Jan. 2024Oklahoma County, Oklahoma, United States
Upstream RehabilitationATP
Mar. 2021 - Mar. 2024Oklahoma City Metropolitan AreaWorked as representative in Territory Sales and managed all sales for the state of Oklahoma.
Rehab MedicalMobility Sales Representative
Feb. 2019 - May. 2023Norman, Oklahoma“Supporting the individualized needs of the complicated condition patient is our unwavering mission. A critical component to this mission’s success is providing unmatched expertise and quality support to providers across a patient’s spectrum of care. Improving patient’s quality of life is our ultimate focus; to do that completely, we must provide the same level of expertise and support to our healthcare providers, caregivers, insurance providers and our own Rehab Medical staff and team members.
To support this mission of advancing patient mobility, independence, and overall well-being and care, Rehab Medical provides top of the line Complex Rehab Technology (CRT) and quality wound care products; each product and service customized to the individual’s unique, complicated and evolving needs. Our local field representatives strive to be an extension of the healthcare professional and insurance provider care team: providing their expertise and insights throughout the complex prescription and delivery workflows, processes and approvals.” From http://rehabmedical.com/aboutus
CarMaxSales Consultant
Sep. 2018 - Mar. 2019Norman, OKTop performer 3 months consecutively. Personally responsible for bringing in twice as much revenue to the store as peers. Interact with customers, other associates and team members to provide outstanding internal and external customer service.
Sell vehicles to meet individual and store sales goals by following and implementing CarMax approved processes.
Process paperwork associated with retail vehicle sales including, but not limited to: Printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
Conduct vehicle condition assessments and conveys results to a Buyer or Senior Buyer for analysis and appraisal of value of an appraisal vehicle.
Create, review, and close service repair orders for work performed. Route work to Automotive Repair Specialist and ensure accuracy of all labor, parts and sublet documentation for billing. Perform multiple duties in a high energy, fast-paced working environment.
Meet or exceed CarMax guidelines for customer satisfaction
Demonstrate exceptional communication skills and attention to detail
Work as part of a team.
Demonstrate active listening skills.
SayABCOnline English Teacher
Sep. 2018 - Mar. 2019Norman, OKTeach English classes with 1-4 students per class online to students in other countries. Quickly establishes rapport and adapts to student's needs
Writes teacher notes to summarize the lesson and further motivate the students
Encourages natural conversations whenever possible by engaging the student in further questions relating to the topic.
Corrects mistakes in a kind manner to help the student continue to feel comfortable speaking.
Builds relationships to retain student retention
Maintained 80% retention of all Homeroom classes assigned
Utilizes various software programs to conduct classes including Skype and specific company-specific platforms
San Antonio Veterans Institute Inc.Executive Director
Oct. 2017 - Oct. 2018San AntonioSAVI's mission is to provide a safe, tranquil sanctuary which will provide services to help support disenfranchised and under-served veterans to reconnect and become productive citizens of their communities by closing the gap between the lack of mental health services, transportation, denial of healthcare (due to classification of discharge) or slow results from traditional healthcare approaches. We are in the Ramp Up phase and are working on getting the organization set up. Our current mission is to acquire the funding and staff in order to lay the foundation for the programs and services we plan to provide to our clients. As the Executive Director, I manage all of the program elements as well as the staff and contractors.
51talk USEnglish Second Language Teacher
Mar. 2017 - Sep. 2017Teach the English language to Chinese students online and evaluate their performance based on set guidelines. Prepare and study the teaching materials before the lesson starts. Conduct one-on-one video lessons with students within the prescribed time. Provide corrective feedback and ensure that the students understand each lesson. Create a lesson memo with the necessary feedback about the topics discussed. Plans, organizes, and provides instruction in English that meet company standards. Provides instruction that is consistent and coordinated with the company’s instructional program so as to ensure that students meet and exceed learning targets. Delivers lesson plans that utilizes a broad range of appropriate teaching techniques and strategies. Addresses all aspects of communication through appropriate instruction that develops each student’s ability to read, write, speak, and listen in the appropriate content area. Administers academic and language assessments for the purpose of evaluating student progress for meeting academic learning targets and progress in language acquisition. Provides a nurturing and supportive learning environment that encourages student responsibility and incorporates challenging instructional strategies. Establishes and maintains standards of student behavior required to run an orderly and lesson. Employs a variety of instructional techniques and strategies to meet different aptitudes and interests of students. Manages allotted learning time to maximize student achievement. Uses TPR to encourage students with lower level English skills to help them to learn more effectively.
Love's Travel StopsInside Sales Representative
Jun. 2016 - Apr. 2017Oklahoma City, Oklahoma AreaConsistently strived to improve and streamline department processes to achieve maximum results and increase overall productivity. Created training aids and kept meticulous records of policies presented by management for use by all agents to ensure policies were followed. Encouraged collaboration between departments to assist in achieving win-win situation for the company and the customer alike. Mentored new staff to train on proven successful selling techniques. Leader among peers consistently maintaining a high level of performance which leads to achieving Top Dog status in three of the six months working in the department. Efficiently and expertly converts new sales leads on selling the products and services assigned in minimal time for maximum results. Achieved the status as top sales agent in the department for 2016. Integrity driven with the highest standards of conduct expectations in all projects and tasks. Easily managed client base of hundreds of prospective clients and dozens of active clients ensuring they were given everything they needed to close the deal. Precise and expert communicator able to deliver sales presentations to prospects and work with peers and management professionally and coherently to achieve the best possible outcomes. Goal oriented striving to exceed all expectations at every level. Demonstrated superior knowledge of performance and sales tracking by analyzing data and identifying areas that need improvement to improve success.
Main Street RenewalLeasing Manager
Dec. 2015 - May. 2016Oklahoma City, Oklahoma AreaProvides leadership, direction & oversight in the daily operations in the Leasing Department by ensuring all marketing, screening & leasing processes are completed timely (meeting weekly Service Level Agreements) & in compliance with all local, state & federal laws, as well as all company policies & procedures. Monitors & conveys weekly Service Level Agreements for branch leasing team & assures each goal is met by management of applicants, leads & prospects reporting. Monitors leasing agents sales tactics & efficiency. Ensures all Leasing Department employees are knowledgeable of & in compliance with company procedures by sufficiently training all staff & completinig corporate reporting & audits. Oversees property marketing quality & ensures all homes are being held to company standards & are move-in ready by managing the Leasing Field Agents & utilizing company checklists for property (leasing) certification & marketing photos. Schedules all move-in inspections & monitoring that all work orders & repairs are completed prior to tenant occupancy. Assists direct reports with any escalated issues by researching, problem solving & utilizing customer service skills. Responsible for providing Corporate extensive information, including recommendations for rental comps & target rent on all aged marketed properties by performing weekly property walks; gathering applicant & prospect data both from reports & discussions with Leasing Agents; & researching through online syndication websites. Responsible for Leasing Department employee training, disciplinary actions, & performance reviews while promoting a positive work environment. Create move-out calculations & assess damages by utilizing pictures & inspections from the branch Construction team. Promotes resident retention by assisting with the renewal program, including: providing feedback to Corporate recommendations, communicating & following-up with current tenants, & ensuring proper execution of new renewal leases.
Cleveland County Health DeptNutrition Assistant/Breastfeeding Peer Counselor
Jun. 2014 - Oct. 2015Norman, OKI provide assistance, advice and support to women who are pregnant and/or breastfeeding on the WIC program. With 5 years of personal experience breastfeeding and specialized training as a Breastfeeding Peer Counselor I provide vital support and services to the community in helping women establish and reach their personal goals for breastfeeding.
Keller Williams Realty ProfessionalsLicensed Realtor
Jan. 2011 - Dec. 2017Oklahoma City, Oklahoma AreaAssociate Leadership Council
KELLER WILLIAMS REALTY - Norman, OK - 2013 to 2014
Selected to serve on distinguished Associate Leadership Council in second and third years in Real Estate sales due to earning position in the top 20% sales producers in the organization for 2012 and 2013. Acted as liaison between associates and office leadership voicing concerns and making suggestions to help grow the market center and encourage higher production for all agents. Led by example to encourage fulfillment of company ideals for culture, integrity, business practices and community and office support.Taught as a minimum monthly training classes on various real estate disciplines including social media for Real Estate, business planning skills, and sales skills for listing and buyer clients. Assisted market center leadership in suggesting new ideas for strategies to increase profitability and agent satisfaction and retention as well as played a direct role in the support of fiscal and recruiting goals. Sales Associate
KELLER WILLIAMS REALTY - Norman, OK - 2011 to 2014
Sold single-family and multi-family homes in the Oklahoma City Metro area. Meticulously tracked escrows, coordinated with loan officers and title companies to ensure on-time closings, provided guidance and recommendations to buyer clients and assisted in implementing buyer-selected options throughout the process. Expertly educated and mentored buyers through the entire process of buying a home through buyer consultations to identify exactly what they were looking for, facilitating the home search process through MLS searches and on in-person showings and provided client- centered advice to assist in their decision on which home to submit an offer. Overcame objections and provided education as needed in an effort to help clients reach their home buying goals. Maintained open communication during the contract to close process ensuring all client needs were fulfilled at the highest level of customer service possible.
Thornberry ConsultingTraining Specialist III
Oct. 2008 - Dec. 2008Implemented training development procedures to fulfill DOD Directive 8570 helping to prepare the NSA Directorates to successfully meet the deadlines set forth in the Directive. Collaborated with high level members of the workforce to devise and implement strategies to combine in place procedures for training with new requirements to minimize duplication in the training process. Established indelible relationships with managers and training coordinators ensuring a smooth transition. Developed working relationships with National Security Agency Division and Branch managers to assist in implementing DoD Directive 8570. Conducted educational meetings with managers in the field to answer questions about the implementation process of the Directive. Performed surveys amongst client base to seek feedback and clarification on information required for organizing personnel database. Acted as liaison between Office of Primary Responsibility and Agency Directorates to answer questions and assist in the implementation of Directive 8570. Demonstrated proficiency to work independently without direct supervision and be able to effectively manage schedule to accomplish work requirements. Planned meetings with office management to coordinate training schedules and enrollment. Provided impeccable support through interpersonal, written, and verbal skills to Agency customers helping educate them on the requirements of the DoD Directive. Identified as primary team member to attend meetings and represent the OPR in relationships with Agency customers as a result of extraordinary abilities in interpersonal and communication skills as well as customer relations. Works well independently being able to self manage and meet all deadlines and time requirements effortlessly.
US Air ForceShift Supervisor, Global Coordination Element
Oct. 2004 - Feb. 2006Maintained accountability of 24 hour operations contact center for assigned unit. Served in position as supervisor over 4 subordinates and provided training, mentoring, and counseling as needed to ensure mission success. Planned, directed, and coordinated the operations of the work center. Implemented policies, managed daily operations for assigned shift, and planned the use of necessary materials and resources required to complete mission objectives.
Mary Kay Inc.Beauty Consultant
Jan. 2003 - Dec. 2013Annapolis, MDWorked in the sales of skincare and cosmetics as well as educating clients about the importance of caring for their skin and enhancing their natural beauty through the use of cosmetics and other products. Mentored new beauty consultants on sales techniques and product knowledge.
US Air ForceTraining Instructor
Oct. 2002 - Jul. 2004Taught 90+ students in 6 week courses leadership and management skills in order to prepare them to accept a position as Non-Commissioned Officer in the US Air Force. Hand picked to serve on a 4 person team in a Special Duty position as an Instructor of Leadership and Management skills for Airmen selected as Non-Commissioned Officers. Taught in an indoor and outdoor classroom environment using demonstration-performance, lecture, case study, teaching interviews, guided discussion, and other teaching methods. Used various audio/visual equipment, videotape, DVD, television, and other equipment in the classroom to reinforce learning objectives. Planed and organized phases of education, student flow, and class schedules. Mentored students. Prepared statistical reports and records about student accountability. Maintained completed school record files for historical review. Provided management consultant services. Conducted and administered symposiums, workshops, or conferences, interpreted organizational surveys, analyzed organizational climates, and provided client feedback.
US Air ForceVoice Language Analyst
Sep. 1997 - Jul. 2008Transcribed and processed communications.Transcribed, translated, analyzed, and reported on assigned communications.Translated spoken or written material from primary language to target language and from target language to primary language. Recognized essential elements of information for reporting activity.Assisted analysts in identifying, analyzing, and reporting activities. Maintained technical aids, logs, and records. Compiled and maintained operation records and statistics. Ensured logs, forms, and correspondence were properly completed, annotated, and distributed. Monitored and maintained handbooks, working aids, and analytical references to ensure applicability and currency. Reviewed, updated, and compiled data for operational use. Promoted to Non-Commissioned Officer at first opportunity, within 5 years of enlisting.
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