Requests
9
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Work Background
Horizon Credit UnionHuman Resources Assistant
Jan. 2023 - Jul. 2024Farmington, Utah, United StatesAssesses needs, analyzes gaps, researches best practices, and partners with Human Resources colleagues and College management to identify, develop and implement successful and innovative learning and development programs. Develops and implements program processes and procedures, maintains records, and tracks outcomes. Handling full cycle sourcing, prescreening, and setting up in-person interviews, onboarding, and new hire training. Set up and lead one-on-one meetings with vice presidents. Coordinating with hiring managers for training schedules following job shadow training.
Great Basin Industrial Intern / Human Resources Assistant
Aug. 2022 - Sep. 2022Kaysville, Utah, United StatesHuman Resources Assistant is responsible to assist with onboarding new employees in View Point and worked on separations.
Assist employees with benefits enrollment and online benefits platform
Maintain personnel records in compliance with HR regulations
Review and update HR information system records
Communicate all relevant information to employees and job applicants
IRS/Paper Processing Clerical Support Program / Contract with Trigent SolutionsData Entry/General Clerk
Jun. 2022 - Jul. 2022Ogden, Utah, United StatesPerform Original Entry and Data verification functions on Information Returns on the SCRIPS system. Open mail from incoming deliveries. Perform minor transcription of information into a computer program—input data into an inventory tracking system. Input entity changes, such as name and address changes, on a computer system Process requests for various products such as transcripts and Operate automated tools on a computer system—other minor computer work, including correspondence work as assigned.
Intermountain HealthcareHR LOA Specialist
Feb. 2022 - May. 2022Murray, Utah, United StatesResponsible for administering and managing COVID-19 cases in the leave of absence, disability, workplace injury programs, and other related duties
•Identifies and researches complex issues related to leaves of absence
•Interprets Family Medical Leave Act ( FMLA ), Families First Coronavirus Relief Act ( FFCRA ), Short and Long Term Disability ( STD, LTD ) and Worker’s Compensation (WC) plans, programs, policies, and procedures for employees and provides advice and recommendations for remediation of escalated issues and plan/process improvements
•Responds to employee and department inquiries regarding leave plans and programs, vacation donations, and any other Absence Management-related functions
•Acts as a liaison between the employee and applicable third-party administrators
•Maintains all employee records accurately in all applicable systems
•Administers HR-related processes compliant with applicable laws, rules, and regulations
•Appropriately handles controversial or sensitive employee issues with discretion.
Intermountain HealthcareHR Solutions Center Specialist
Oct. 2021 - Jan. 2022Utah, United StatesI worked within the HR Solutions Center's employee service and productivity standards guidelines. I worked on People Editor for access, audits, schedule editor, and schedule planner in Kronos functions. I provided data research and analysis of types of tickets submitted to the system redeployment office. I was directing schedule time adjustments updating access to open shifts. I would advise no call / no show on timecard and communicate to clients about excused absences by talking to their scheduler or manager. I resolved requests and incidents using proficiency in data management to enter, extract, compile, interpret, and make recommendations about HR metric data from HR systems. I escalated questions (when required) to the appropriate Network of Expertise or Business partners. I submitted reports for administration, managers, and Business Partners upon request.
FedEx Cargo ClaimsCargo Claims Agent
Jul. 2021 - Aug. 2021United StatesI managed the tracking and tracing of all inbound international shipments in this contract. Tenders shipment and schedules pick up with designated freight forwarders and carriers. I guided resolution management of delayed shipments, cargo claims, and carrier issues. Work with Boart Longyear’s contracted 4PL, Clearing agents, and freight companies to Reduce logistics and Clearing costs, Reduce lead times, and Build an accurate HS Code Library. I provided completion and filing of documentation relating to transportation and import/export compliance.
Ensure that all Import/Export files for their specific Territory are: complete, accurate, and auditable.
The Department of Veterans Affairs Contact Center Agent
Oct. 2019 - Mar. 2020United StatesDuring this tenure, I am performing the following tasks… I delivered effective guidance on Department of Veterans Affairs (VA) services and procedures. I answered customers' questions about VA services and information in a courteous and friendly manner. I maintained the accuracy of call details and service request records. I ensured the smooth running of multi-screen computer systems. I functioned with strong attention to detail to ensure a high level of customer service. I cooperated with various partners to ensure optimal performance and meet the needs of the organizations. Major Achievements:
• Cultivated and maintained vigorous relationships with VA employees, outside agencies, and the public.
• Achieved optimal customer satisfaction by selecting and delivering high-quality VA services.
C3/CustomerContactChannels, Inc.Inbound Customer Service Representative
Sep. 2013 - Jul. 2017willy post way salt lake city utahI was recruited as a Customers Care Representative to perform the following tasks. I ensured maximum client satisfaction and resolved customer issues through inbound calls. I led various screens to identify and resolve member questions. I determined and resolved billing questions and inquiries and submitted them to the billing department for review. I administered enrollment issues for basic information and delivered them to a licensed agent for enrollment. I examined pharmacy claims and evaluated payment information in collaboration with staff members.
• Optimized workflow procedures by managing staff, creating work schedules and assigning specific duties to officers.
Department of Veterans AffairsVolunteer work for Quality Management
Sep. 2010 - Dec. 2010United StatesOrganizing files, Clerical, Opening mail, Customer service.
WackenhutSecurity Guard
Jul. 2005 - Dec. 2006West Valley City, Utah, United StatesWackenhut recruited me for preparing a comprehensive security report and forwarded the final results to senior management. I managed routine patrols in conjunction with the team. I oversaw suspicious persons, vandalism, and hazards.
Major Achievements:
• Optimized workflow procedures by managing staff, creating work schedules and assigning specific duties to officers.
Club HillBanquet Server
Nov. 2003 - Aug. 2005Layton, UTClub Hill hired me as a head server and receptionist. I was responsible for setting up all tables and foodservice areas with chairs, linens, and dishes, serving food to guests at events, and cleaning up and tearing down the dining area by removing all tableware, linens, garbage, and furniture. I optimized the banquette serving over 500 people. I ensured a safe work environment. I visited sites before events to assess the kitchen facilities and make necessary plans to create menus according to a client's preferences and dietary needs. I provided an arranged workflow for the company's food and equipment for off-site parties.
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