Dennis O'Neill - Senior CRM Consultant/Solution Architect, Independent Contractor

Senior CRM Consultant/Solution Architect @Independent Contractor

United States✔️ ITSolution Integrator🧨 ConsultingSystem ArchitectProduct ManagerProject ManagerBusiness AnalystAdvisorEngagement Manager

Dennis O'Neill is a Senior CRM Consultant and Solution Architect working as an Independent Contractor. He is an expert in designing and implementing CRM systems, leveraging his deep understanding of customer relationship management to help companies optimize their customer interactions and drive business growth. With strong technical skills and a strategic mindset, he is adept at integrating CRM systems with other business applications to create seamless, efficient workflows. As an independent contractor, he offers flexibility and a client-focused approach, tailoring his solutions to meet each company's unique needs and goals. His work ultimately enables businesses to enhance their customer relationships, improve their sales processes, and increase their overall profitability.

JabilIT Manager, CRM

Apr. 2011 - Apr. 2014Portland, Oregon AreaSupported global enterprise business units by providing superior customer experience solutions. As a senior member of all project teams involving CRM solutions, through interviews with customers during discovery and requirements-gathering sessions, designed, Implemented, and maintained seven operational CRM instances with multiple interfaces, providing functionality in Customer Service, Knowledge Base Fundamentals, Sales, Social Monitoring, Voice of the Customer, Field Service, etc. for customers in a variety of verticals including; Electrical Power Utilities, Consumer Electronics, Defense, Telecommunications, Telehealth and Public Sector. Designed and implemented Return Merchandise Authorization solutions integrated with third-party ERP systems such as Oracle EBS and PTC Servigistics. Designed and implemented prototype solutions for Internet of Things (IOT) projects for Consumer Electronics and TeleHealth systems using PTC’s ThingWorx framework, specifically meters, measuring hardware diagnostic systems in a real-time operational environment. Managed CRM Solution Vendor and Implementation Partner relationships, including invoice management, contract creation, budget, renewals and solution upgrades. Responsible for coordination, implementation and maintenance of collateral dependencies (SSL, Custom Domains, Asset Management, Point of Sale, IVR, etc). Managed multiple world-wide developer resources to ensure coordination and integration between the CRM platform and other in-house enterprise solutions, as well as a small team of direct-reports. Trained support-personnel across the Enterprise to administer CRM solutions in support of Enterprise core missions. Enabled Enterprise Account Managers to close new business by providing critical solution information, demonstrations and support.

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