Ursula Mullins

Lead Product Designer @NAB

Australia🔥 Startup FounderBusiness OwnerUX/UI DesignerProduct Designer🐦 Design🧨 ConsultingFounder✨ Business OwnerCustomer Researcher

Ursula Mullins is a highly skilled professional currently holding the position of Lead Product Designer at National Australia Bank (NAB). With over a decade of experience in the field of product design, she has honed her expertise in creating user-friendly and innovative solutions. Ursula possesses a deep understanding of user experience (UX) and user interface (UI) design, which she combines with her knowledge of customer behavior to design products that meet the unique needs of NAB's customers. Prior to her role at NAB, she worked with several well-known tech companies, contributing to the design of various successful products. Ursula holds a degree in Media Arts Production and International studies from a reputed university. Her passion for design and commitment to delivering high-quality products have established her as a key figure in the industry.

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Work Background

NABSenior Product & Service Design

Jan. 2023

NABSenior UX Research & Design

Oct. 2020 - Dec. 2022Melbourne, Victoria, Australia

Folk - a strategic design consultancy.Lead UX Research & Design

Jun. 2020 - Aug. 2020Sydney, New South Wales, Australia

TigerspikeSenior UX Research & Design

Jul. 2019 - May. 2020

Versa AgencySenior Conversational Research & Design

Aug. 2018 - Jul. 2019

Relax VRVR UX Design Lead

Jan. 2018 - May. 2018

StageVR UX Design Lead

Jul. 2017 - Oct. 2017Greater Los Angeles Area

ACME VirtualCo-founder + Director

Mar. 2016 - Jul. 20176-68 Devonshire St, Surry Hills, NSW 2010We are a playful mixed-reality agency who love dangerous ideas, reality-distorting technologies and the daily adventure of creating something new. We experiment with the human experience to create new perspectives on existing realities, engineer brand new environments to explore and ensure the core of every new world is meaningful and connects on an emotional level to those willing to explore.

Atlas Agency (Sydney)UX Lead Research & Design

Feb. 2017 - Jun. 2017End to end process from user research and testing to re-design and prototype for leading mortgage broking firm in Australia.

FolkSenior UX Research & Design

Mar. 2016 - May. 2016AnnandaleEnd to end UX process from user research to co-design workshops, wireframing, prototyping and testing for an Australian Government client.

Velvet OnionSenior UX Design

Jan. 2016 - Feb. 2016Sydney, AustraliaConcept, design, prototype and testing new platform in agile sprints for insurance company in Sydney.

whiteGREYSenior UX Design

Dec. 2015 - Dec. 2015Sydney, AustraliaUser research, ideation and re-design of Australian TVC classification platform.

R/GASenior UX Design

Aug. 2015 - Nov. 2015Sydney, AustraliaEnd to end UX process including research, discovery and design for a music event & content platform for an Australian Telco company.

whiteGREYUser Experience Architect

Mar. 2014 - May. 2015Working as part of a UX team alongside strategists, creative and developers, I have worked across a number of new and existing digital products for client internal and public facing platforms across Lexus and Lion primarily, across responsive content sites and innovative products. Day to day work includes: -Concept workshops and strategic thinking for pitch presentations -Interaction/Interface design/Product design for innovative responsive projects -UX outputs including user flows, site maps, wire-frames, screen prototypes and functional specifications -User testing and research analysis and solution implementation -Working in agile & cross-functional project teams

General AssemblyUser Experience Design Assistant Teacher

Feb. 2015 - Mar. 2015sydney area, australiaIn this 12-week part-time course, students learn to build wire-frames, implement best practices for common design patterns and analyze business goals from a user perspective. Students learn about the UX Process, User Research and Personas, Usability Testing, UX Analysis, Information Architecture, Interface Design, Wireframing, Prototyping, Analytics and Optimization, Mobile UX, and/or HTML/CSS.

AnalogFolkUser Experience Architect

Mar. 2013 - Feb. 2014Working as sole UX architect in the agency, I worked closely with designers and developers in concepting and creating experiences across a number of brand campaigns from pitch to final solution for clients including Bauer Media, Sheridan, Chivas Regal and HSBC. Day to day work included: -UX Strategy for a number of Australian and global brands pitches -Interaction/Interface design for responsive projects -Competitive Analysis/Research Reports -UX design for e-commerce retail websites, editorial and new applications and tools -UX outputs including user flows, site maps, wire-frames, screen prototypes and functional specifications -Development of gamification/user journey/interaction framework for innovative start up projects in-house -Project development for Vivid light interactive submissions -In-house consulting

The FedsContent/Broadcast/Interactive Development

Apr. 2012 - Mar. 2013Working with Head of Content across interactive & multi-platform project development. Day to day work included: -Strategic thinking for pitch work and production for online, broadcast and multi-platform properties. -Researching funding and brand sponsorship opportunities for projects in development -Writing pitch documents and presentations for creative concepts & projects (The Feds received Screen Australia multi-platform production funding for a live, interactive music track project) -Ideation and creative development of new broadcast and interactive projects -Project managing / producing interactive & online projects in development -User experience for multi-platform show ideas that involved storytelling across different platforms and devices

Network TenOnline Editor & Publisher

Jan. 2012 - Dec. 2012Sydney Area, AustraliaThis role involved content publishing and management of Escenic Web and Content Studio for the launch of a digital PR website at Ten.

Southern Cross AustereoOnline Content Producer

Nov. 2011 - Dec. 2011Sydney, AustraliaMy role involved writing and producing episodes for Dirt TV, including sourcing content, producing graphics, updating and maintaining the CMS and social media accounts, writing a software manual for the DCDS system, co-ordinating talent, and user experience for the website.

Dr. D StudiosProduction Assistant

Aug. 2010 - Aug. 2011Sydney, AustraliaMy role involved production in the Motion Capture Unit on Happy Feet 2, including production scheduling, daily and weekly reports, call sheets and co-ordinating talent and key crew.

Kennedy Miller Mitchell Interactive ProductionsOffice Assistant

Jan. 2010 - Aug. 2010My role involved assisting film producers in pre-production for Fury Road/production for Happy Feet 2

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