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Work Background
Franklin Pierce NorthwestAPI & Development Director
Aug. 2023Seattle, Washington, United StatesAs API & Development Director at Franklin Pierce Northwest I play a crucial role in steering the company's technological and operational advancements. This dynamic position requires me to blend my technical expertise, leadership skills, and keen understanding of client relations. In this role I direct and oversee various department leads, ensuring effective communication and coordination, serve as a pivotal link between the department leads and the Principal, and foster a collaborative work environment that encourages innovation and excellence. I also oversee operational management, technological advancement, and staff managment and engagement.
Streann MediaHuman Resources Operations Manager
Jun. 2023 - Nov. 2023Miami-Fort Lauderdale AreaExcited to announce my recent hire as HR Operations Manager at StreannMedia, where we strive towards excellence by building a work environment centered on employee development and wellbeing. We specialize in providing cutting-edge video hosting platforms tailored to meet the needs of diverse industries, partnering with clients every step of the way. At Streann, we've created a one-stop solution for modern media creation, distribution, and engagement through our award-winning OTT Platform featuring a powerful Content Management System, Content App Editor and 150 tools to distribute, engage and monetize live and on demand content.
ResidentRetail Support Associate
Jan. 2021 - Jul. 2022United StatesVia phone calls and email, I assisted third-party retailers with order inquiries, processed returns, and provided product information to potential retail partners.
Gaia Travel & ExcursionsOwner/ Travel Advisor
Sep. 2020Philadelphia, Pennsylvania, United StatesCurating unique and individualized travel experiences that exceed even your wildest dreams!
Spiritual Gangsta CertifiedAstrologer/ Host/ Creator/ Coach
May. 2018Greater Philadelphia AreaSpiritual Gangsta Certified was created in 2017 as a means of sharing the knowledge and experiences I gained along my spiritual journey. As a professional astrologer for more than 10 years, I provide astrology, card, and pendulum readings, life coaching, and astrology courses, as well as written, graphic, audio & video content to help people better understand astrological energy. I am passionate about astrology & teaching people to use it practically to navigate their lives successfully.
FreelanceFreelance Writer
Apr. 2017Philadelphia, PennsylvaniaI provide content on a variety of subjects suitable for online and print publications. I have contributed content to American Road magazines and have also had articles published on Mamabee.com and
UpStorify.com. I have been a practicing astrologer since 2012 and write astrology articles, create video & social media content, and host a podcast for my astrology & spiritual
business, Spiritual Gangsta Certified. I have gained a following of more than 245k people on Facebook.
Cynful Bliss, LLCOperations Manager
Sep. 2016 - Apr. 2018Greater Philadelphia AreaI was responsible for overseeing day-to-day operations, including event management, office management, bakery management, and mobile event management.
American Management GroupSupport Center Representative
Aug. 2015 - Jul. 2016Fort Washington, PAI supported 32 and still growing dental offices that offer general dentistry, periodontics, orthodontics and oral surgery by successfully executing call center and administrative duties. I efficiently answered re-routed and after hours calls to all affiliated offices, set appointments, updated patient records, made reminder calls, confirmed appointments, pre-screened potential patients, and performed consultative sales duties by advising about and registering patients for the company’s discount dental plan.
Pro Mobile GearWholesale & Internet Sales Specialist
Feb. 2014 - Aug. 2015Greater Philadelphia AreaI sold a multitude of products to wireless stores, including cell phones, tablets, Bluetooth headsets, and accessories such as chargers and headphones. I also successfully managed and fulfilled e-commerce orders on our Amazon.com, Ebay.com and Rakuten.com storefronts. I created daily email blasts using EMMA to alert current customers and potential clients of available stock. Additionally, I handled all customer service related issues and answered inquiries about orders and products via telephone and email.
Brand.comOnline Reputation Management Consultant
Jul. 2013 - Nov. 2013Greater Philadelphia AreaI assisted individuals via inbound and outbound calls in finding solutions to both fix and enhance their online presence and reputation. I successfully explained different strategy options, pricing, basic SEO and SEM concepts and search engine result relevance to customers so that they made wise and informed choices about handling search results for their businesses or personal reputations.
Corporate Call Center, Inc.Team Lead/ Licensed Health Telesales Agent
Aug. 2012 - Jul. 2013Blue Bell, PAAs a licensed telesales agent for HCSC, the parent company of Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma and Texas, I spoke primarily with Medicare beneficiaries about Medicare Advantage, Medicare Supplement and Medicare Prescription Drug Plans. I am a licensed Health & Accident agent in Pennsylvania as well as the four states mentioned above and took inbound calls from prospects looking to enroll into available plans as well as made outbound calls to prospects who requested follow up from a licensed agent. I assisted customers in all Medicare-related inquiries, educated them about how Medicare works, advised them of plan options and enrollment periods as well as helped prospects make an educated and informed decision on their health care choices. I quoted rates for customers, assisted in filling out online and paper applications, referred them to Medicare, Social Security and applicable state SHIP programs for assistance with Medicare costs and provided excellent customer service to existing members who called in to change supplement plans.
Gaia Concierge & Virtual Personal Assistant ServicesExecutive & Virtual Assistant
Mar. 2012 - Dec. 2023Greater Philadelphia AreaIn a remote-working capacity, I provided executive assistance services for C-level executives and busy professionals such as hiring, scheduling, content writing, social media moderation & management, web
design & maintenance, video/ audio content creation & editing, customer service, sales, general office, and administrative services.
Team Vicious Recording StudiosCo Producer
Aug. 2009 - Sep. 2017Greater Philadelphia AreaAs Co-Producer I was responsible for assisting the Lead Production Manager in all musical recording duties including sound/voice level checking, appointment setting, pre-production and post-production recording. My duties required that I utilized the music recording and production software Fruity Loops, Mixcraft and Corel PaintShop Pro in order to assist artists with not only their recording but “packaging” as well. I was highly skilled in maintaining a comfortable yet professional environment conducive to allowing an artist’s creativity and productivity to successfully flow.
Learning by GraceCall Center Manager/ Admissions Team Lead
May. 2009 - Jun. 2011Manayunk, PAAs a Call Center Manager/ Admissions Team Lead I was responsible for overseeing a call center of 10 employees for a company that provides six distinct online learning environments with Kindergarten through 12th grade curriculum. I supervised Admission Representatives ensuring that they helped newly enrolled families in setting up their accounts and making a smooth transition into an online learning environment and Customer Service Representatives as they helped existing customers maintain current accounts. I ensured that calls were not only handled in a courteous and professional manner, but that customer issues were resolved promptly and thoroughly. I handled all escalated calls and issues, monitored phone calls and online chats to ensure representatives were following company procedure, completed monthly and quarterly reports to outline employee performance and solely processed all refunds and check requests. In addition, I also posted check payments to customer accounts and filled in since February 2010 as Registrar processing official transcripts, transcript evaluations and portfolios for former and current students.
Yellowbook"Dual Skilled" Customer Service Inquiry/ Internet Representative
Jun. 2008 - May. 2009King Of Prussia, PAAs a dual skilled Inquiry/Internet Representative I handled inbound calls about small business advertising in print and online for account holders across the US. My duties included submitting and updating customer requests for changes in their advertising, making artwork changes for sales reps, and taking payments from customers who were billed monthly or quarterly for print and internet advertising. After 6 months I was awarded the Top Performer Award in my department for December 2008 and once again in February 2009. I excelled in assisting customers in both a thorough and timely fashion which allowed me to take more calls per shift, adding to company productivity.
Learning by GraceSenior Admissions Representative/ Student Services Representative
Aug. 2006 - Jun. 2008Manayunk, PAAs an Admissions Counselor and Student Services Representative I successfully enrolled families into one of six online learning environments with Kindergarten through 12th grade curriculum and followed through with them to assist in managing their accounts and experiences within their first 60 days of attending. I was thorough and efficient in managing all aspects of a student’s enrollment, including transcript requests, verifications of enrollment and maintaining payments, student files and health forms. I also inherited several duties that were passed on after several internal changes occurred at the company, which included: assisting with the home school co-op program, filling in as temporary Call Center and Admissions Team Leader, and temporarily acting as the Ministry Grant Co-coordinator. I excelled in assisting with the office's growth and expansion as well as maintaining student records and follow up information for potential clientele.
Fleet Credit Card ServicesCustomer Service Rep I
Jan. 2001 - Dec. 2002Horsham, PAAnswered approximately 125-150 calls per day (during a 10 hour shift) from existing customers for Fleet's Credit Card division. Processed balance transfer requests as well as credit limit increase requests, posted payments and gave account specific information as requested.
Community YMCA of Eastern Delaware County Summer CampJunior Counselor/ Senior Counselor
Jun. 1994 - Aug. 1998Drexel Hill, PASupervised a group of 15 to 25 children ages eight through twelve, in an outdoor and indoor summer camp setting. Specialized in hiking, arts and crafts, creative cooking and performing arts. Held this position for consecutive summers.
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