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Work Background
Tiff's Treats Cookie DeliveryBusiness Intelligence Analyst
Jun. 2024Austin, Texas, United States
SalonBizSenior Insights Analyst
Jan. 2022 - May. 2024Hammond, LaWith my industry and technology knowledge, I moved into an analyst role where I successfully helped a cross-functional, international team make strategic business decisions. Using BI software, I created an entire BI system from the ground up, allowing for even more data-driven business decisions to be made. Additionally, I managed projects that helped reduce churn by over 20% Y-o-Y, increase platform usage by over 50% in a 10-month timeframe, improve internal billing processes, and manage a cloud migration project which affected all application users. I also increased customer satisfaction, net promoter scores, and overall sales metrics through CRM automation and reporting to give team members the data they need at their fingertips. I also became known as the “word smith general” for helping many individuals convey messages to customers, vendors, and other team members. Other tasks include planning and producing annual team meetings for all team members to attend; this consists of all aspects of travel, accommodations, and team-building activities.
SalonBizDatabase Architect
Feb. 2017 - Jan. 2022Hammond, LAAs my SQL and database knowledge grew, I was selected to move to the company’s elite database team. I continued to excel at internal training and became the go-to SQL person for other cross-functional departments. I also took on many notable projects as project manager and project owner. Some of the most significant initiatives I completed include improving the user onboarding time by over 50% with many automations put in place. I was then sourced for many business system conversions and led a COVID assistance program for customers whose business was affected by the pandemic. Furthering my learning of SQL and databases, I created an automated internal business reporting system, leading to my further development in future roles within the business.
SalonBizHosted System Administrator
May. 2016 - Feb. 2017Hammond, LATaking the knowledge I gained at Beauty Basics, I returned to SalonBiz, but this time in a higher role. With my first-hand knowledge of working in a salon, I instantly became a customer favorite due to my ability to relate to their daily challenges. Focusing on a customer-first mentality, I improve customer lives through project management and product implementation. With my go-getter attitude, I never shied away from learning new skills. This led me to assist renowned beauty industry users in implementing onsite hardware and customer training. Additionally, I served as an internal trainer for the company, where I produced and maintained guides and documentation on core and enhancement features and basic SQL knowledge.
Aveda Arts & Sciences InstitutesRetail Manager
Mar. 2013 - May. 2016Baton RougeAfter working in the IT Role at Beauty Basics, industry knowledge was used through managing a team of over ten individuals and 100+ students and being a leader for the Baton Rouge location. Here I was in charge of inventory and all aspects of the sales floor for a school of nearly 200 students. Optimizing books to ensure students could properly learn their skills in a face pace environment, all while providing product education on luxury products to students and staff. While in this role, I was part of the team that pushed learning to its limits, planning and producing several events and leading the team to meet and exceed retail and sales goals for the first time in the location's 10+ year history.
Aveda Arts & Sciences InstitutesIT Manager
Jan. 2012 - Mar. 2013Hammond, LAAs my time grew at Beauty Basics, a 20-location beauty school chain, the need for an internal Information Technology team was formed. I was selected to begin this team, where I created and maintained a help desk system and managed multiple communication systems for the business. In this role, I learned more about the need for data-driven decisions while being open and communicative.
Aveda Arts & Sciences InstitutesOperations Director
May. 2011 - Dec. 2011Baton Rouge, LAProgressing my career in the beauty industry, as SalonBiz is a Salon and Spa management software, I began working at one of the SalonBiz Sister companies. Here I gained valuable management experience while putting the knowledge of running a Salon to practice. In this role, I grew my organization and detail skills drastically by ensuring all records for 200+ students were accurate and followed all regulatory guidelines set forth by multiple governing bodies. I was highly involved in several accrediting agency audits, all passing with high marks. Other duties included managing all business areas, from payroll to banking and event planning.
SalonBizCustomer Support Representative
Nov. 2007 - May. 2011Hammond, LASalonBiz was my first introduction to a job in the tech industry that set an excellent basis for what I’d grow to become. While working at SalonBiz, I honed my customer service skills while learning the basics of SQL and a relational database. I then chose to help with on-site customer visits, and those customers still have a working relationship with me. Over time, I became known for my dedication, eagerness, and being the top case closer in the team for speed and accuracy while keeping up with high customer satisfaction.
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