Santiago Gartner - International Operations Manager, Crepes & Waffles

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Work Background

CREPES & WAFFLESInternational Brand Operations Manager

Nov. 2020Bogota, Colombia

APOSENTOS FlowersKey Account Manager

Nov. 2017 - Oct. 2020- Manage sales, customer service, debt and collection for the markets of Japan, South Korea, Europe, North America and Australia for over 6 million USD annually. - In charge of the commercialization of carnations and spray carantions for over 80 customers during the four seasons. - Quality inspections in the post harvest in order to guarantee the desire quality standards from the customers. - I was in charge of the change of image of the company to be launched in the International Floriculture Trade Fair 2018, the most important in the floricultural industry globally. - With Business Inteligence tools I analyze the market, I look for new customers and possible expansions in other markets.

SchlumbergerNAM Employee Support Specialist

May. 2017 - Nov. 2017Bogotá D.C., Colombia- Advise and assist the employees assigned in North America with 5 in house tools along with SAP and Success Factors - I supported the transactions team with the maintenance and update of the master data, with more than 50,000 entries per payroll cycle. - Review and update the employees information that needed in order to guarantee the on time and accurate payment of their payroll. - I achieved the customer services rate above 4.7/5 in facts such as quality services and time of response.

SchlumbergerMCA Payroll Administrator

Nov. 2015 - Apr. 2017Bogotá D.C., Colombia- I was in charge of ensuring the correct and on time payment of the wage concepts to the more than 5,000 employees assigned in Mexico, including the off cycle payroll periods such as Christmas bonus, vacation prime, saving fund, complementary payments, and profit sharing with an average accuracy of 99.52%. - Calculation of liquidations and compensation to the outgoing employees. - Calculation of the payment of social security bases (2 million USD montlhy), report to government entities the payment of income taxes (3 million USD monthly) and payroll taxes (180,000 USD monthly) and maintenance of the SAP HR Payroll system according to internal company needs as well as changes in legislation

SchlumbergerMCA Payroll Intern

Jul. 2015 - Oct. 2015Bogotá D.C., Colombia- I supported the payroll team of Mexico with the elaboration of payroll reports for clients inside and outside the company. - I managed and depure the shared information with the local HR locations in Mexico. - I daily reported changes in the contribution bases of the daily salary to the Social Security authority, to o guarantee the correc calculation of the contribuitons of the parties.