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Work Background
InstructureTechnical Customer Support Representative
Oct. 2021Budapest, Hungary
One IdentityEnterprise Technical Support Senior Analyst
Dec. 2020 - May. 2021Budapest, Hungary
CitiJunior Vulnerability Assessment Engineer
May. 2020 - Jun. 2020Budapest, Hungary
LLP GroupTechnical Consultant
Oct. 2019 - Jan. 2020Budapest- Learn the functionality of Infor OS and the parameters of the system
- Create system designs, system translation
- Troubleshoot issues, test fixed issues, issue verification product, maintain knowledge base
- Develop, test and configure interfaces between Infor applications and 3rd party external systems
BoschProject Coordinator
Sep. 2019 - Oct. 2019Budapest
DealogicSenior Client Technical Engineer
Jun. 2018 - Jun. 2019Budapest- Provide an escalation point for the Client Technical Support team in highly complex or high priority incidents
- Develop long term solutions to repeat incidents, ensuring no reoccurrence
- Create, maintain and disseminate knowledge into the Client Technical Support team
- Maintain effective communication channels across all departments
- Evaluate and adopt new technology and introduce improved working practices
- Responsible to form the future of operation, harmonize the different thinking of the different departments and working in a DevOps style cooperation
DealogicTechnical Support Engineer
Aug. 2017 - Jun. 2018Budapest- Liaise with client IT for software packaging, user rollouts, upgrades, troubleshooting and integration with backend processing systems
- Troubleshoot and resolve high impact application errors on client systems either hosted onsite or deployed within client infrastructures
- Coordinate deployments of complex systems
- Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events
Epicor SoftwareService Delivery Team Lead
Jun. 2016 - Jul. 2017Budapest, Hungary- Respond and resolve customer requests for assistance with the technical aspects of the Tropos product.
- Ensure Managed Services customers have high system availability and performance through reacting t system monitoring and proactive trending.
- Load patches and service packs to ensure customers have access to the most up-to-date software
- Meet levels of service agreed with the customer and improve customer satisfaction.
- Liaise with customers via email or phone to ensure enough information is available and communicated to them.
Epicor SoftwareManaged Services Technical Consultant
Jan. 2015 - Jun. 2016Budapest, Hungary- Respond and resolve customer requests for assistance with the technical aspects of the Tropos product.
- Ensure Managed Services customers have high system availability and performance through reacting t system monitoring and proactive trending.
- Load patches and service packs to ensure customers have access to the most up-to-date software
- Meet levels of service agreed with the customer and improve customer satisfaction.
- Liaise with customers via email or phone to ensure enough information is available and communicated to them.
IBMSecond Level Engineer
Jan. 2014 - Sep. 2014Budapest, Hungary- Incident management, Staff development
- Providing 3rd level troubleshooting of Remote Access incidents since 2009, working closely with Citrix Presentation Server administrators and developers, management of 3rd level queue
- Problem management of Citi Remote Office service including HOBLink, Juniper Network Connect, SSLVPN, Citrix XenDesktop and XenApp systems, VM Ware Thinapp Streaming, engineering solutions
- Holding newcomer training to familiarize First and Second Touch engineers with the concept of Remote Access, VPN, thin clients and Citrix Virtual environment
- Reviewing and approving Remote Computing related requests for change mostly related to new VDI and new access to XenApp environment
CitiSecond Level Engineer
Nov. 2009 - Dec. 2013Budapest- Incident management, Staff development
- Providing 3rd level troubleshooting of Remote Access incidents since 2009, working closely with Citrix Presentation Server administrators and developers, management of 3rd level queue
- Problem management of Citi Remote Office service including HOBLink, Juniper Network Connect, SSLVPN, Citrix XenDesktop and XenApp systems, VM Ware Thinapp Streaming, engineering solutions
- Holding newcomer training sessions to familiarize first and second level engineers with the concept of Remote Access, VPN, thin clients and Citrix Virtual environment
- Reviewing and approving Remote Computing related requests for change mostly related to new VDI and new access to XenApp environment
Budapest AirportInformation desk representative
Nov. 2007 - Aug. 2009
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