CitiSecond Level Engineer
Nov. 2009 - Dec. 2013Budapest- Incident management, Staff development
- Providing 3rd level troubleshooting of Remote Access incidents since 2009, working closely with Citrix Presentation Server administrators and developers, management of 3rd level queue
- Problem management of Citi Remote Office service including HOBLink, Juniper Network Connect, SSLVPN, Citrix XenDesktop and XenApp systems, VM Ware Thinapp Streaming, engineering solutions
- Holding newcomer training sessions to familiarize first and second level engineers with the concept of Remote Access, VPN, thin clients and Citrix Virtual environment
- Reviewing and approving Remote Computing related requests for change mostly related to new VDI and new access to XenApp environment