Arice Jemimah Alcid

Customer service representative, general VA, admin

HRCall CenterCustomer Support RepresentativeCustomer ServiceCustomer Care SpecialistData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDocument ProcessorBusiness OwnerCameraman📝 Influencer or BloggerGraduate Student🗿 HRVideo EditorPhotographer🎥 Entertainment🏦 FinanceRecruiter🎓 Student

Reliable and detail-oriented professional with over 2 years of experience in customer service for U.S. healthcare accounts and 5 months in recruitment. Skilled in handling high-volume communications, managing administrative tasks, and maintaining data accuracy. Seeking to apply my expertise as a Virtual Assistant bringing strong skills in communication, time management, and support operations to help clients stay organized and productive.

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Work Background

Virtual Assistant

ELG Solutions LLCVirtual Assistant

Oct. 2024 - Feb. 2025Alabang, Muntinlupa, Metro Manila, Philippines- Assist the accounting department with tasks such as bookkeeping, payroll processing, and bank reconciliation for clients - Create CSV files for uploading to QuickBooks for bookkeeping purposes - Generate invoices in QuickBooks - Enter hours for payroll in QuickBooks - Export payroll reports and payroll stubs - Create payroll entries in QuickBooks for clients - Assist the logistics team in tracking imported goods delivered to the warehouse

Financial Operations Recovery Specialist

CarelonFinancial Operations Recovery Specialist

Nov. 2023 - Mar. 2024Philippines

Sourcing Executive

IGT SolutionsSourcing Executive

Mar. 2023 - Sep. 2023- Conducts phone and video-conference interviews to pre-screen candidates - Handles ERP (Employee Referral Program - Promotes activities and events that drives the Employee Referral Program (like incentives, bonuses, Employee Engagement, etc.)

Customer Care Associate

Global Healthcare ResourceCustomer Care Associate

Sep. 2022 - Feb. 2023Philippines- Focuses on the Durable Medical Equipment - Expected to process at least 30 orders per shift - Documents the DME coverage details received

Customer Service Advocate

SagilityCustomer Service Advocate

Feb. 2020 - May. 2022Muntinlupa City, National Capital Region, Philippines- Receiving 30-40 inbound calls per day from Dental Professionals - Providing information about the benefits and eligibility of the patient - Documents the important details from the call

Student Intern

Pepsi-Cola Products Philippines Inc.(PCPPI)Student Intern

May. 2019 - Jul. 2019Muntinlupa City, National Capital Region, Philippines- Looked for eligible candidates (interns) for a specific position or role. - Conducted an orientation to 3 new student interns. - Organized other files and documents of the interns. - Created posters thru Canva

President

PLMun Band EuphoriaPresident

Apr. 2018 - Jun. 2020Muntinlupa City, National Capital Region, Philippines

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Personal Pitch

Customer Service/Support Excellence

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