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Work Background
AllstateProcess Intelligence Manager | Consulting Manager
Jun. 2021Chicago, Illinois, United StatesLeverage passion for technology and collaborative skillset to drive process improvements using digital tools and traditional process mapping, creating alignment across functions. Stand up new center of excellence to drive expense savings and process optimization enterprise-wide. Oversee program portfolio and partner with various department leaders to determine issues and introduce data-driven process improvements using Celonis process mining and execution management software.
• Built and empowered team to execute first project within 6 weeks. Tasked with identifying opportunities that yield significant annual cost savings. • Coordinated departmental training and development, instilling best practices organization-wide. Boosted tool adoption, resource site utilization, and engagement by 20%.
KemperAVP, Process and Business Analytics | Director, Business Analysis and Process Engineering
Jan. 2019 - Jun. 2021Chicago, Illinois, United StatesOversaw 4 direct and 16 indirect reports in working with stakeholders enterprise-wide to progress process improvements and business analysis for property and casualty insurance products. Translated business objectives and strategy into defined services, operating model, product vision, and roadmap as part of broader strategy improvement group. Facilitated transformations, overseeing replacement of legacy systems with state-of-the-art technology and assisting with operational readiness and change management activities; provided high-level strategic guidance for 10-20 projects at any given time. • Earned reputation as highly visible, proactive, and influential leader. Understood import of explaining actions and business decisions to enable team to realize value of their contributions. Influenced significant turnaround in attrition by encouraging both autonomy and teamwork, retaining 99% of team.
• Applied forward-thinking mindset and servant leadership to build open and synergetic culture during period of rapid organizational growth. Approached and arranged meetings with incoming leadership to articulate value of process improvements and business analysis teams and affirm readiness to assist.
Nationwide InsuranceProduct Owner
Jan. 2018 - Jan. 2019Columbus, Ohio AreaCo-directed multimillion multi-year program to replace legacy IT systems, transferring standard auto insurance policies into new system while ensuring integration with sponsors and comparative raters. Coordinated with other product owners to drive alignment, assessment, and prioritization of identified demands within each business change. Drew upon excellent communication, interpersonal, and consultative skills to serve as central point of contact, managing business and customer expectations while liaising with IT management to progress projects within deadlines. • Orchestrated IT transformation and process improvement projects that yielded $500K in savings within 1 year.
• Rolled out third-party payment fraud detection system, reducing volume of returned items by 60%.
NationwideManager, Program Management–Personal Lines
Dec. 2016 - Jan. 2018Columbus, Ohio AreaManaged team of 8 business analysts in conducting requirements analysis and translating business objectives into defined services. Oversaw full program management and process improvement initiatives and communicated between distribution partners and product managers to support insurance rate changes. Mentored and trained teams, instilling best practices and standards to enhance performance while mitigating issues and reducing exposure. • Sourced and implemented tool to streamline project intake process, eliminating redundancy and reducing processing time for new submissions by 20%.
NationwideManager, Business Consulting - Nonstandard Operations
Jan. 2013 - Dec. 2016Columbus, Ohio AreaOwned digital product management, developing and leading strategy execution to enhance billing and collections capabilities; served as subject matter expert for billing, payments, and related solutions and products. Collaborated with department leaders to drive short and long-term strategic planning, identifying opportunities to increase efficiencies, accelerate growth, and maximize customer experience. Modernized billing, non-pay cancellations, and payment compliance for nonstandard and commercial vehicle products by integrating innovative technologies.
Nationwide InsuranceBusiness Consultant | Product Specialist
Nov. 2008 - Nov. 2014Columbus, Ohio AreaControlled portfolio of expense reduction and modernization projects across multiple business units as business program manager. Led analysis of business, IT operational tasks and requirements, and research and development (R&D) work across billing and collections value chain within nonstandard auto and commercial vehicle product lines. Coordinated between business leaders and IT group to realize strategic vision.
Nationwide InsuranceSenior Product Analyst
Mar. 2008 - Nov. 2008Columbus, Ohio AreaConsulted with other functional areas within the division on process improvements, project direction, and communications.
Nationwide InsuranceProduct Analyst
Aug. 2007 - Mar. 2008Columbus, Ohio AreaCreated and distributed over 100 internal communications for various projects, changes and reminders for leadership, agents, and service center.
Nationwide InsuranceSenior Licensing Technician
Nov. 2006 - Aug. 2007Cleveland/Akron, Ohio AreaManaged the set up and continuing licensing requirements for the exclusive agent distribution channel in all states. Oversaw licensing requirements and input of client information for all Independent Agency Acquisitions and book rolls.
Nationwide InsuranceLicensing Technician
Jul. 2004 - Nov. 2006Cleveland/Akron, Ohio AreaSet up new agents and agencies to be able to write business for the company.
JP Recovery ServicesRecovery Specialist
Aug. 2003 - Jul. 2004Cleveland/Akron, Ohio AreaResponsible for the recovery of assets for a number of hospital and physician clients.Selected for high profile medical and insurance related cases. Examined and analyzed case files and recommended the action that should be taken.
Universal AmericanIndependent Insurance Agent
Jan. 2003 - Sep. 2003Cleveland/Akron, Ohio AreaMarketed and sold a wide range of insurance products including life, disability, long-term care, and annuities. Developing new customer relationships in Northeast Ohio.
Enterprise Rent-A-CarAssistant Manager
Jun. 2000 - Dec. 2002Cleveland/Akron, Ohio AreaManaged day-to-day operations and staffing at satellite office. Managed fleet utilization (rental vehicle mix and inventory management), cash management (active management of A/R to limit bad debts), and expense control (keeping maintenance and repair costs under budget) for the branch. Conducted sales and marketing calls to existing and potential customers to grow our client base.
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