KemperAVP, Process and Business Analytics | Director, Business Analysis and Process Engineering
Jan. 2019 - Jun. 2021Chicago, Illinois, United StatesOversaw 4 direct and 16 indirect reports in working with stakeholders enterprise-wide to progress process improvements and business analysis for property and casualty insurance products. Translated business objectives and strategy into defined services, operating model, product vision, and roadmap as part of broader strategy improvement group. Facilitated transformations, overseeing replacement of legacy systems with state-of-the-art technology and assisting with operational readiness and change management activities; provided high-level strategic guidance for 10-20 projects at any given time. • Earned reputation as highly visible, proactive, and influential leader. Understood import of explaining actions and business decisions to enable team to realize value of their contributions. Influenced significant turnaround in attrition by encouraging both autonomy and teamwork, retaining 99% of team.
• Applied forward-thinking mindset and servant leadership to build open and synergetic culture during period of rapid organizational growth. Approached and arranged meetings with incoming leadership to articulate value of process improvements and business analysis teams and affirm readiness to assist.