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Work Background
Ubiety Technologies, Inc.Director of Product Design
Jun. 2023Los Angeles Metropolitan Area
ValimailLead Product Designer
Sep. 2022 - Jun. 2023Southern California
WayfairSr. Product Design Manager
Sep. 2019 - Aug. 2022Remote
ADPSr. UX Design Manager
Sep. 2018 - Sep. 2019Pasadena, CaliforniaLeading the design and launch of our next generation platform, reducing time on top tasks for clients, increasing NPS, and laying the foundation for future platform initiatives. Assisting in building a new UX Design team and culture through hiring and training. Presenting ADP Design Innovation and Culture to the local UX community, including World IA Day L.A., to promote the Pasadena Innovation Center and Design Culture in Pasadena. Creating a centralized, version controlled, design pattern assets for the design team with an HTML Style-guide for designers and developers to ensure consistency in designs across teams and product lines. Continually partnering with Business Leads and the Customer Experience team develop best practices for release communication plans and release readiness.
ADPUX Design Manager
Sep. 2015 - Sep. 2018Pasadena, CA
HudlProduct Designer
Apr. 2015 - Sep. 2015RemoteWork with Product Managers to define scope and directions for existing product designs and new features. Ensure cross-squad communication to define and develop core application designs. Design flows and interactions for Web, iOS, and Android applications. Collaborate with and mentor other designers to develop research methodologies, design principles, and patterns. Interview customers to drive user-centered design decisions.
ADPSr. UX Designer
Mar. 2014 - Apr. 2015San DimasLead Designer in completely rethinking and redesigning ADP's Tax Portal application. I've been working with Product and Tech teams to create innovative, customer centric design solutions, and leading a cultural shift for ADP into lean and agile design/development. I've guided the design team in creating a foundational workflow system that radically simplifies disparate, complex processes down to familiar and simple tasks. The design is dramatically improving client understanding of the system and has significantly reduced time to completion and accuracy of tasks for Users on large portions of the application. To validate the designs, I've been creating multiple, rich prototypes of the improved designs and workflows to assist our UX Researchers in User Testing. Also, as a participant in the Design Strategy Team, I've helped ensure design consistency from a team of designers across multiple product lines, establishing application wide visual and interaction patterns.
KareoUX Designer
Nov. 2013 - Mar. 2014Irvine CaliforniaMy main role at Kareo was as a Senior Visual and Interaction designer for the Electronic Medical Health record application. I worked with and mentored other designers through a redesign of Kareo's EHR application, ensuring consistency in visual and interaction design patterns. Additionally, I worked on various tactical improvements to the Practice Management application, designing new flows and interactions for the upcoming ICD-10 migration, giving users a guided path through a substantial medical coding change. I also worked the mobile development team to update and redesign the mobile EHR application for iOS 7 update. Kareo, still feeling like a startup, often needed people to wear multiple hats to keep things moving, so I also provided front-end development for production and prototyping, releasing into production the updated header and global navigation code for a milestone MU2 Certified update. Lead weekly customer interviews and User research sessions, providing guidance, methodologies, and best practices to the team and other designers.
Citrix OnlineUser Experience Designer
Oct. 2010 - Nov. 2013I worked across a number of products lines for desktop, web, and mobile applications for Citirx IT Support Products. I crafted design solutions based on product requirements, customer interviews, and feedback while navigating through 2 product acquisitions and the following integrations. This work also included combined design and prototyping for marketing and commerce solutions. Additionally, I continually created and help test designs for a number of newly added features, including a challenging first run experience that was heavily tested with users and iterated on to help customers really get started. Working with a great mobile development team, I also designed our first 2 Android apps for the GoToAssist product line. Through all this, I interviewed customers and continuously injected the voice and needs of the customer into the process. Through the customer research and creative work done by myself and the rest of the UX team, we also began to shift the role of UX to a more strategic partnership within the rest of the organization.
Kalkomey EnterprisesUX Designer / Front End Developer
Dec. 2009 - Oct. 2010Designed and created concepts for updating and improving the User Experience of Kalkomey product sites as part of an agile and iterative design and deployment process focused on HCI (Human-Computer Interaction) principles. Front end development (XHTML, CSS, Javascript) for production and prototyping. Wire-framing for new and current flows to improve interaction and usability. ActionScripting and Flash development for an interactive courseware product that won Kalkomey exclusive contracts with 5 additional states. Helped implement and manage user testing practices.
Lewis Center for Educational ResearchCreative Designer
Nov. 2008 - Dec. 2009Lead designer, rapidly creating designs and visual mock-ups for prototyping and site deployment with a user-centered design approach, also producing the HTML and CSS code from initial design comps to provide to development to integrate with the backend services. Designed and created concepts for updating and improving the User Experience of LCER as part of an iterative design and deployment process. I developing and produced 2D and 3D animations for online educational products that included 3D modeling, texture, animation, and rendering for environment and characters.
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