Sparekassen Sjælland-FynProcesingeniør
May. 2023 - Nov. 2023Holbæk, Sjælland, Danmark- KPI development quality and operations (First Time Right, task completion, work load per department/team, waste, answered phone calls)
- KPI reporting in Power BI
- Process mapping and improvement (removing, moving and automize tasks - reduce administrative task for agents)
- Analysis credit rating and approval process
- Analysis KYC task completion - Improvement agent task handling system and processes