BarclaysDirector HR Services Mainland Europe and Middle East
Mar. 2013 - Jul. 2015Practice a holistic approach that emcompasses a wide range of levers like Lean, process redesign, customer satisfaction, customer focus groups, offshoring, outsorcing, IT enablement, capability building and aligning governance. Experience spans the whole improvement cycle from initial diagnostics and planning, trough design, to implementation and value capture. In 2014 we continued to drive the transformation in HR Services, mainly supporting the Deployment of the HR portal trough implementing new Global Processes and tecnical solutions that allowed us to progress on efficiency in some of the European countries (France, Italy, Switzerland and Czech Republic). In Iberia we organised the activities, aligning services and delivery model to a Globe Catalogue that aims to deliver a consistently great experience for our clients and colleagues, using talent to create and deliver efficient and effective services and supported by leading edge processes and technology. The transformation journey allowed us to revise processes, align structure and transition activities from different locations and functions (for eg from Portugal and Spain to Lithuania, and from EDM to ER) in order to bring consistency and expertise. 2014 was also a very challenging year with the selling of a big operation and the build out of the Transfer Service Agreement, associated with a reestruturing plan based on volunteering applications. What drove me the most was to know we were listening to those we were serving and making sure that this transformation journey, as much as possible, would provide the right solutions for both customers and stakeholders. Part of the challenge was to make the most of the different circunstancies and levels of development and maturitity of the different locations, building solutions and path, contributing to the development of the different teams involved in the many projects.