Ahmed Hassan

Consultant @Independent Consultant

✔️ IT💼 C-level Executive👍 Sales & BizDev🐦 Design🧨 Consulting🏦 FinanceCustomer Success ManagerProduct ManagerProject ManagerData ScientistData EngineerBI AnalystSales ManagerBusiness Development ManagerPartnerships ManagerBusiness AnalystAdvisorCustomer ResearcherEngagement Manager

As a seasoned Technology Lead and Sr. Director of IT, I have extensive experience in leading enterprise-wide technology projects, driving process improvement workstreams, and managing strategic IT transformations. With a background in management consulting and hands-on project management, I specialize in enhancing customer journey capabilities through technology, AI, and automation. My expertise includes documenting business requirements, developing process flows, and collaborating across organizational hierarchies to deliver high-impact results.

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Work Background

Self-employedIndependent Information Technology Consultant

Aug. 2023Southern CaliforniaServing clients in the tech sector, CPG and Professional services.

Deloitte DigitalSenior Manager

May. 2016 - Aug. 2023Costa Mesa, California, United States• Collaborated on a $20M annual cost-saving acquisition integration for a client, resulting in streamlined sales structures and other harmonization to drive overall performance efficiency and agility • Enhanced processes for a client, reducing operating costs by 30% and boosting revenues by 10-15% across multiple verticals • Pioneered a Fortune 500 client's $30M annual cost savings via a new cloud transition project, achieving completion within 12 months, leveraging exemplary team management and client/business relationship management skills to ensure success • Enabled key advisory and go-to-market strategies, processes, and technologies for a wide range of client organizations, managing projects lasting 6-12+ months with team sizes of 5-25+ and budgets ranging from $2-12M • Facilitated complex technical understanding for clients, aligning solutions with their value propositions and varying audience needs through project management and client integration skills • Negotiated client performance issues, maximizing satisfaction and project outcomes while staying current with Salesforce best practices to ensure maximum efficiency and productivity across unique client implementations • Created a partner portal for a major US Chip designer, enhancing sales cycle efficiency through an opportunity log and design registration system, enabling ongoing wins and growth for the client • Led cloud-based system transitions and Salesforce application development for a medical waste management company, integrating applications with SAP, driving sales user efficiency and experience • Managed a go-to-market system implementation post-spinoff for a client, ensuring consistent product records across systems for a large enterprise software vendor • Built and guided dynamic project teams, coaching junior analysts and consultants, fostering their professional growth, and optimizing project execution to drive continuous improvement and delivery excellence within Deloitte

WinWire Technologies Inc.Director, Digital Customer Experience

Feb. 2015 - Mar. 2016Greater Los Angeles Area• Reduced turnaround times for a SaaS company by 50% through the development of a custom Salesforce application, streamlining data transfer and analysis for customers • Optimized agent onboarding for a wire transfer service, shrinking the process from a minimum of 2 months to under 3 weeks via system integrations and automation • Cultivated strong client relationships through consistent communication, status updates, and demonstrations, significantly enhancing client satisfaction and driving repeat business • Demonstrated exceptional business development skills by selling and delivering high-value Salesforce projects, effectively showcasing technical expertise, and contributing to improved client operations • Spearheaded the implementation of sales management tools and Salesforce systems into partner client companies and verticals, aligning their operations for enhanced efficiency and growth • Championed a “buck stops here” accountability mindset, overseeing and managing all resources, teams, budgets, and project timelines, exploiting key synergies between teams to enable wins and project completion, improving client satisfaction

Tata Consultancy ServicesSalesforce Program Manager

Mar. 2013 - Feb. 2015Orange County, Calfifornia• Designed a new Salesforce-based system for Warner Brothers to manage digital content availability across multiple geographies, significantly enhancing operability by reducing project timelines from 3 months to under 1 month • Revitalized a Chrysler client's Salesforce implementation by identifying challenges and implementing effective solutions, resulting in substantial functional improvements • Managed and led a year-long project while navigating transitions and internal leadership shifts, maintaining project efficiency and effectiveness • Revamped the pre-sales process at TCS, actively engaging in customer proposals and providing vital support to client managers to ensure improved harmonization, alignment, and retention through inter-business relationship skills • Initiated productive meetings between technical architects and developers to enhance collaboration and ensure seamless project execution, leveraging project management and role-model leadership skills