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Work Background
Pipeline GeneratorHead of Client Success
Feb. 2024 - Nov. 2025Remote
Blueprint Learning ApSHead of Customer Success
Aug. 2020 - Nov. 2024København, Region Hovedstaden, Danmark- Lead, expand, and mentor the Customer Success team by setting strategies and prioritizing Objectives and Key Results (OKRs); responsible for hiring, training, and developing a world-class team. - Drive customer lifetime value by defining the customer journey, deploying programs that drive business value for customers, achieving customer goals, introducing new features and use-cases, and collaborating across teams to identify and pursue growth opportunities. - Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization. - Architect the customer success organization and solutions to scale in support of revenue ambitions, balancing services and support for diverse customer segments, including Large Enterprise, Mid-market, and SMB. - Build a global professional services organization to support customers from onboarding and training through to long-term, multi-stage digital transformation projects. - Partner with 3rd party systems integrators for services. - Collaborate closely with sales teams to engage with leaders at prospective and existing customers, defining goals, and leveraging our products and services to achieve them. - Develop and implement upsell and cross-sell strategies, contributing to the growth and success of both customer success and sales teams. - Lowered annual churn from 50% to 20%.
Ageras DenmarkCustomer Success Manager
Dec. 2018 - Aug. 2020Københavnsområdet, Danmark- Trained and coached Customer Success Managers nationally and internationally.
- Prepared internal manuals and processes.
- Validated and prepared leads, and managed onboarding.
- Ensured partners' success and contract fulfillment.
- Oversaw the creation and execution of new marketing campaigns.
- Conducted quality control of validated leads for partners.
- Designed and implemented new marketing initiatives and strategies in collaboration with the marketing department.
- Managed the onboarding of new partners.
Optimeo A/SJunior Business Advisor
Apr. 2018 - Sep. 2018København, Region Hovedstaden, Danmark- Scheduled meetings for Sales Managers.
- Received training in complex sales and handling large contract values.
- Advised potential customers on online marketing strategies.
- Presented customized solutions for clients in the online marketing space, including website development, SEO, ads, and more.
TeliaB2B Advisor
Aug. 2016 - Apr. 2018København, Region Hovedstaden, Danmark- Advised and sold telecommunications products to existing customers.
- Provided advice and sales support to new customers.
- Offered technical support for Telia's products.
- Managed customer relations.
BESTSELLERStore apprentice - SELECTED
Aug. 2014 - Aug. 2016Københavnsområdet, DanmarkAs a Store Apprentice at Bestseller A/S, I gained hands-on experience in running and managing a retail store. Key achievements include: - Retail Operations: Efficiently handled day-to-day store tasks, including inventory and visual merchandising.
- Customer Service: Provided exceptional service, addressing inquiries and resolving issues.
- Sales Techniques: Implemented effective sales strategies and met targets.
- Team Collaboration: Worked closely with the team, enhancing communication and teamwork skills.
- Leadership Insights: Gained valuable experience in leadership and management.
The Royal GuardRoyal Guard
Dec. 2012 - Jul. 2013Completed basic training in the Army, and served Her Majesty Queen Margrethe II, providing security for the royal family and their castles and palaces.
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