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Work Background
IT Program Manager
EFG BankIT Program Manager
Oct. 2016Geneva Area, Switzerland
Service Solution Architect
Consultant at Various CompaniesService Solution Architect
Jan. 2015 - Sep. 2016Geneva Area, Switzerland
Service Transition Manager
UBP - Union Bancaire PrivéeService Transition Manager
Apr. 2011 - Dec. 2014Geneva Area, Switzerland
Head of Service Management
HSBC Private BankHead of Service Management
Apr. 2008 - Aug. 2010
Head of Incident and Problem Management
HSBC Private BankHead of Incident and Problem Management
Nov. 2007 - May. 2008
Incident Management Manager
HSBC Private Banking SwitzerlandIncident Management Manager
Mar. 2007 - Oct. 2007
Client Services Manager
International Air Transport Association (IATA)Client Services Manager
Jan. 2004 - Dec. 2007
European Service Desk Manager
UBS Investement Banking - Perot SystemsEuropean Service Desk Manager
Jan. 2001 - Dec. 2004
HR application support specialist
UBS Investement Banking - Perot SystemsHR application support specialist
Jan. 1999 - Dec. 2001
Project Coordinator
Clear Interactive LtdProject Coordinator
Jan. 1998 - Dec. 1999
Customer Service Executive
Philips Mobile Comms. - SITELCustomer Service Executive
Jan. 1998 - Dec. 1998
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